Users Guide

Steps

1. Shut down the system.

2. Disconnect all the power cables.

3. Press and hold power button for 15 seconds.

4. Reconnect all the cables and turn the system on.

Results

Check the hardware details to ensure that the controller is working correctly.

Troubleshooting hard drives

Prerequisites

CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files

on the hard drive.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and

support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow

the safety instructions that are shipped with your product.

NOTE: Ensure that the sleds internal SATA cables are connected correctly.

Steps

1. Run the appropriate diagnostic test. See the Using system diagnostics section.

Depending on the results of the diagnostics test, proceed as required through the following steps.

2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:

a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware

Configuration wizard to check the RAID configuration.

See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.

b. Ensure that the hard drives are configured correctly for the RAID array.

c. Take the hard drive offline and reseat the drive.

d. Exit the configuration utility and allow the system to boot to the operating system.

3. Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more information, see the

operating system documentation.

4. Restart the system and enter the System Setup.

5. Verify that the controller is enabled and the drives are displayed in the System Setup.

Next steps

If the problem persists, see the Getting help section.

Troubleshooting multiple Drive failure

Multiple physical disk errors in a single array typically indicate a failure in cabling or connection and could involve the loss of data. You can

recover the virtual disk after multiple physical disks become simultaneously inaccessible. Perform the following steps to recover the virtual

disk.

Prerequisites

Follow the safety precautions to prevent electrostatic discharge.

Steps

1. Turn Off the System.

Troubleshooting hardware issues