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Dell™ PowerEdge™ R810

Hardware Owner’s

Manual

Regulatory Model: E05S

Regulatory Type: E05S001

book.book Page 1 Thursday, February 18, 2010 2:06 PM

Summary of content (202 pages)

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book.
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book.book Page 2 Thursday, February 18, 2010 2:06 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2010 Dell Inc. All rights reserved.
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book.book Page 3 Thursday, February 18, 2010 2:06 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 11 . . . . . . 11 . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 14 Home Screen . Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 17 Setup Menu .
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book.book Page 4 Thursday, February 18, 2010 2:06 PM Other Information You May Need 2 . . . . . . . . . . . . Using the System Setup Program and UEFI Boot Manager . . . . . . . Choosing the System Boot Mode . . . . . . 59 . . . . . . . . . . . . 59 Entering the System Setup Program . . . . . . . . . . . 60 Responding to Error Messages . . . . . . . . . . . 60 Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . 60 . . . . . . . . . . . . . . . . . . 61 . .
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book.book Page 5 Thursday, February 18, 2010 2:06 PM Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . 78 . . . . . . . . . . . . . . 79 Embedded System Management iDRAC6 Configuration Utility . . . . . 79 . . . . . . . . 81 . . . . . . . . . . . . . . . . . . 81 . . . . . . . . . . . . . . . . . . . . 81 Entering the iDRAC6 Configuration Utility 3 Installing System Components Recommended Tools . Inside the System 77 Front Bezel (Optional) . . . . . . . . . . . .
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book.book Page 6 Thursday, February 18, 2010 2:06 PM Removing a Power Supply . . . . . . . . . . . . . 94 Installing a Power Supply . . . . . . . . . . . . . . 95 . . . . . . . . 96 . . . . . . . . . 96 . . . . . . . . . . . . . . . . . . . . . 96 Removing the Power Supply Blank . Installing the Power Supply Blank Cooling Shroud . Removing the Cooling Shroud . . . . . . . . . . . 96 Installing the Cooling Shroud . . . . . . . . . . . . 97 . . . . . . . . . . . . . . . . .
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book.book Page 7 Thursday, February 18, 2010 2:06 PM Removing Expansion-Card Riser 2 . . . . . . . . . 121 Installing Expansion-Card Riser 2 . . . . . . . . . 122 . . . . . . . . . . . 123 iDRAC6 Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card . . . . . . . 123 Removing an iDRAC6 Enterprise Card . . . . . . . 125 . . . . . . . . . . . 125 Integrated Storage Controller Card Removing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . .
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book.book Page 8 Thursday, February 18, 2010 2:06 PM Removing the SAS Backplane . . . . . . . . . . 146 Installing the SAS Backplane . . . . . . . . . . . 148 . . . . . . . . . . . . . . . 149 Power Distribution Board Removing the Power Distribution Board . . . . . . . . . 151 . . . . . . . . . . . . . . . . 152 Replacing the Power Distribution Board . Control Panel Assembly Removing the Control Panel Display Module . . . . . . . . . . . . . . . . . .
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book.book Page 9 Thursday, February 18, 2010 2:06 PM Troubleshooting the System Battery. Troubleshooting Power Supplies . . . . . . . . . . 166 . . . . . . . . . . . . 167 Troubleshooting System Cooling Problems . Troubleshooting a Fan . . . . . . 167 . . . . . . . . . . . . . . . 168 Troubleshooting System Memory Troubleshooting an Internal USB Key . Troubleshooting an SD Card . . . . . . . . . . 171 . . . . . . . . . . . . . . 172 Troubleshooting an Optical Drive . . . . . . . . . . .
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book.book Page 10 Thursday, February 18, 2010 2:06 PM Viewing Information and Results . 6 . . . . . . . . 183 . . . . . . . . . . . 185 . . . . . . . . . . . . . . . . . 185 Jumpers and Connectors . System Board Jumper System Board Connectors . . . . . . . . . . . . . . . SAS Backplane Board Connectors . . . . . . . . . . Power Distribution Board Connectors. . . . . . . . . Expansion-Card Riser-Board Components and PCIe Buses. . . . . . . . . . . . . . . Getting Help . 10 190 191 . . .
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book.book Page 11 Thursday, February 18, 2010 2:06 PM About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 59. Enters System Services, which opens the Lifecycle Controller. The Lifecycle Controller allows you to access utilities such as embedded system diagnostics.
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book.book Page 12 Thursday, February 18, 2010 2:06 PM Front-Panel Features and Indicators Figure 1-1. 1 Front-Panel Features and Indicators 2 3 4 5 6 Item Indicator, Button, or Connector 1 Power-on indicator, power button 7 8 Icon 9 10 Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible.
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book.book Page 13 Thursday, February 18, 2010 2:06 PM Item Indicator, Button, or Connector 2 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant.
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book.book Page 14 Thursday, February 18, 2010 2:06 PM Item Indicator, Button, or Connector Icon Description 8 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again. 9 Optical drive (optional) One optional slim-line SATA DVD-ROM drive or DVD-RW drive.
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book.book Page 15 Thursday, February 18, 2010 2:06 PM Figure 1-2. LCD Panel Features 1 2 3 4 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling speed. • Press again to repeat the cycle.
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book.book Page 16 Thursday, February 18, 2010 2:06 PM LCD backlight will turn off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen. To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon. From the Home screen, press the Select button to enter the main menu.
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book.book Page 17 Thursday, February 18, 2010 2:06 PM View Menu Option Description DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn. Name Displays the name of the Host, Model, or User String for the system. Number Displays the Asset tag or the Service tag for the system.
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book.book Page 18 Thursday, February 18, 2010 2:06 PM Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.
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book.book Page 19 Thursday, February 18, 2010 2:06 PM Item Indicator, Button, or Connector Icon Description 1 PCIe slot 1 PCI Express (Generation 2) x8 link expansion slot (24.13 cm [9.5"] length). 2 PCIe slot 2 PCI Express (Generation 2) x4 link expansion slot (low-profile 24.13 cm [9.5"] maximum length, with a standard height bracket). 3 PCIe slot 3 PCI Express (Generation 2) x8 link expansion slot (low-profile 24.13 cm [9.5"] length).
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book.book Page 20 Thursday, February 18, 2010 2:06 PM Item Indicator, Button, or Connector Icon Description 12 USB connectors (4) Connect USB devices to the system. The ports are USB 2.0-compliant. 13 Video connector Connects a monitor to the system. 14 Serial connector Connects a serial device to the system. 15 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card.
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book.book Page 21 Thursday, February 18, 2010 2:06 PM Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green blinking Network data is being sent or received.
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book.book Page 22 Thursday, February 18, 2010 2:06 PM Figure 1-4. Power Supply Status Indicator 1 1 power supply status indicator LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least 5 seconds until an error code appears on the LCD.
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book.book Page 23 Thursday, February 18, 2010 2:06 PM Viewing Status Messages If a system error occurs, the LCD screen will turn amber. Press the Select button to view the list of errors or status messages. Use the left and right buttons to highlight an error number, and press Select to view the error. Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state.
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book.book Page 24 Thursday, February 18, 2010 2:06 PM Code Causes Corrective Actions E1116 Memory disabled, temp above range. Power cycle AC. Memory exceeded allowable temperature and has been disabled to prevent damage to the components. Remove AC power to the system for 10 seconds and restart the system. E1210 Motherboard battery failure. Check battery. CMOS battery is missing or See "Troubleshooting the the voltage is outside the System Battery" on allowable range. page 166.
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book.book Page 25 Thursday, February 18, 2010 2:06 PM Code Text E122C CPU Power Fault. Power cycle AC. Causes Corrective Actions A power fault detected when Remove AC power to the powering up the system for 10 seconds and processor(s). restart the system. If the problem persists, see "Getting Help" on page 195. E122D Memory One of the memory Regulator # regulators failed. Failed. Reseat DIMMs. Reseat the memory modules. See "Troubleshooting System Memory" on page 169.
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book.book Page 26 Thursday, February 18, 2010 2:06 PM Code Text E1313 Fan redundancy lost. Check fans. Causes Corrective Actions The system is no longer fan redundant. Another fan failure would put the system at risk of over-heating. Check LCD for additional scrolling messages. See "Troubleshooting a Fan" on page 168. E1314 Critical All fans have been removed system from the system. cooling loss. Check fans E1410 System Fatal Error detected. A fatal system error detected.
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book.book Page 27 Thursday, February 18, 2010 2:06 PM Code Text Causes Corrective Actions E141C Unsupported Processors are in an CPU configur- unsupported configuration. ation. Check CPU or BIOS revision. Check if the processors are installed as per the supported configuration. For more information on supported processor configurations, see Table 3-5.
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book.book Page 28 Thursday, February 18, 2010 2:06 PM Code Text Causes E1422 CPU # machine The system BIOS reported a check error. machine check error. Power cycle AC. E1610 Power Supply # (### W) missing. Check power supply. Specified power supply removed or is missing from the system. E1614 Power Supply Specified power supply # (### W) failed. error. Check power supply. Corrective Actions Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 29 Thursday, February 18, 2010 2:06 PM Code Text E1624 Lost power supply redundancy. Check PSU cables. Causes Corrective Actions The power supply subsystem See "Troubleshooting is no longer redundant. If Power Supplies" on the remaining power supply page 167. fails, the system will shut down. E1626 Power Supply The power supplies in the Mismatch. system are not of the same PSU1 = ### W, wattage. PSU2 = ### W. Ensure that power supplies with matching wattage are installed.
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book.book Page 30 Thursday, February 18, 2010 2:06 PM Code Text E1710 I/O channel check error. Review & clear SEL. Causes Corrective Actions The system BIOS reported an I/O channel check. Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 195.
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book.book Page 31 Thursday, February 18, 2010 2:06 PM Code Text Causes Corrective Actions E1714 Unknown The system BIOS error. Review determined there has been & clear SEL. an error in the system, but is unable to determine its origin. Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 195. E1715 Fatal I/O The system BIOS Check the SEL for more Error.
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book.book Page 32 Thursday, February 18, 2010 2:06 PM Code Text E171F PCIe fatal error on Bus ## Device ## Function ## Causes Corrective Actions The system BIOS reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Reinstall the expansion card and the corresponding expansioncard riser. See "Expansion Cards and ExpansionCard Risers" on page 114. If the problem persists, see "Troubleshooting Expansion Cards" on page 177.
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book.book Page 33 Thursday, February 18, 2010 2:06 PM Code Text Causes Corrective Actions E1A12 PCI Riser not One or both of the PCIe detected. risers are missing. This Check Riser. prevents the system from powering on. Reinstall the missing riser card(s). See "Installing Expansion-Card Riser 1" on page 121 and "Installing ExpansionCard Riser 2" on page 122. E1813 Internal Dual The internal dual SD SD Module module card failed. Card # failed. Check SD card Reseat the internal dual SD module card.
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book.book Page 34 Thursday, February 18, 2010 2:06 PM Code Text Causes E1A1D Control panel USB cable to the control USB cable not panel is missing or bad. detected. Check cable. Corrective Actions Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 195. E2010 Memory not detected. Inspect DIMMs. No memory detected in the Install memory or reseat system. the memory modules.
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book.book Page 35 Thursday, February 18, 2010 2:06 PM Code Text E2016 Interrupt Controller failure. Power cycle AC. Causes Corrective Actions Interrupt controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 195. E2017 Timer refresh Timer refresh failure. failure. Power cycle AC. E2018 Programmable Timer error. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 36 Thursday, February 18, 2010 2:06 PM Code Text E201C SMI initializati on failure. Power cycle AC. Causes Corrective Actions System management interrupt (SMI) initialization failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 195. E201D Shutdown test BIOS shutdown test failure. failure. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 37 Thursday, February 18, 2010 2:06 PM Code Text Causes Corrective Actions E2023 BIOS unable to mirror memory. Check DIMMs. The system BIOS could not See "Troubleshooting enable memory mirroring System Memory" on because of a faulty memory page 169. module or an invalid memory configuration. E2025 QPI initializati on error. Contact support QuickPath Interconnect (QPI) failure. See "Getting Help" on page 195. E2026 Memory initializati on error. Contact Invalid memory configuration.
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book.book Page 38 Thursday, February 18, 2010 2:06 PM Code Text Causes Corrective Actions E2112 Memory spared on Card x DIMM ##. Power cycle AC The system BIOS spared the memory because it determined that the memory has too many errors. Remove AC power to the system for 10 seconds and restart the system. E2113 Mem mirror OFF on DIMM ## & ##. Power cycle AC. The system BIOS disabled memory mirroring because it has determined one half of the mirror has had too many errors.
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book.book Page 39 Thursday, February 18, 2010 2:06 PM Code Text W1630 Power supply redundancy degraded. Check PSU cables. Causes Corrective Actions The power supply subsystem is no longer fully redundant, but at least one more supply can fail before the system is at risk of shutting down. Reseat the power supplies. See "Troubleshooting Power Supplies" on page 167. If the problem persists, see "Getting Help" on page 195.
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book.book Page 40 Thursday, February 18, 2010 2:06 PM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 1-2.
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book.book Page 41 Thursday, February 18, 2010 2:06 PM Message Causes Corrective Actions Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration does not support node interleaving, or the configuration has changed (for example, a memory module has failed) so that node interleaving cannot be supported. The system will run but without node interleaving.
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book.book Page 42 Thursday, February 18, 2010 2:06 PM Message Causes Alert! System fatal error during previous boot. An error caused the system to Check other system reboot. messages for additional information for possible causes. BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode.
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book.book Page 43 Thursday, February 18, 2010 2:06 PM Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processors" on page 133. CPUs with different core sizes detected! System halted Corrective Actions CPUs with different logical processors detected! System halted.
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book.book Page 44 Thursday, February 18, 2010 2:06 PM Message Causes Corrective Actions Error 8602 Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors. Mouse or keyboard cable is loose or improperly connected. Reseat the mouse or keyboard cable. Ensure that the mouse or Defective mouse or keyboard. keyboard is operational. See "Troubleshooting a USB Device" on page 162. Gate A20 failure Faulty keyboard controller; faulty system board.
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book.book Page 45 Thursday, February 18, 2010 2:06 PM Message Causes Corrective Actions Keyboard fuse has Overcurrent detected at the failed keyboard connector. See "Getting Help" on page 195. Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
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book.book Page 46 Thursday, February 18, 2010 2:06 PM Message Causes Corrective Actions DIMMs disabled MemBIST error The memory module is not properly seated. Replace or reseat the memory module(s). See "Removing Memory Modules" on page 107 and "Installing Memory Modules" on page 105. DIMMs disabled MemBIST timeout DIMMs disabled - Rank not found The memory module connector or the processor socket may be exposed to dust. Unsupported memory module.
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book.book Page 47 Thursday, February 18, 2010 2:06 PM Message Causes Corrective Actions DIMM Unsupported memory unsupported: modules. DIMM Lockstep pair DIMM disabled. Please replace the DIMM or remove the lockstep pair. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 100. DIMM mismatch: Locked step pairs do not DIMM Lockstep match. pair DIMM disabled.
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book.book Page 48 Thursday, February 18, 2010 2:06 PM Message Causes MemBIST timeout: DIMM Lockstep Pair DIMM disabled. Please replace the DIMM(s) or remove the lockstep pair. The memory modules are not Replace or reseat the properly seated. memory module(s). See "Removing Memory The memory module connector may be exposed to Modules" on page 107 and "Installing Memory Modules" dust. on page 105. Faulty memory module. Ensure that the memory module connectors are clean.
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book.book Page 49 Thursday, February 18, 2010 2:06 PM Message Causes DIMM population Different rank memory violation: DIMM modules are mixed following Lockstep Pair an invalid configuration. DIMM disabled. Please populate DIMM(s) with largest number of ranks in the lowest slot. Corrective Actions Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 100.
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book.book Page 50 Thursday, February 18, 2010 2:06 PM Message Causes Memory double word logic failure at address, read value expecting value Faulty or improperly installed See "Troubleshooting System memory modules. Memory" on page 169. Memory Initialization Warning: Memory size may be reduced Invalid memory configuration. The system will run but with less memory than is physically available.
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book.book Page 51 Thursday, February 18, 2010 2:06 PM Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or non-bootable USB key installed. Use a bootable USB key, CD, or hard drive. If the problem persists, see "Troubleshooting an Internal USB Key" on page 171, "Troubleshooting a USB Device" on page 162, "Troubleshooting an Optical Drive" on page 173, and "Troubleshooting a Hard Drive" on page 174.
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book.book Page 52 Thursday, February 18, 2010 2:06 PM Message Causes PCIe Training Faulty or improperly installed Error: Expected PCIe card in the specified Link Width is x, slot. Actual Link Width is y. Corrective Actions Reseat the PCIe card in the specified slot number. See "Troubleshooting Expansion Cards" on page 177. If the problem persists, see "Getting Help" on page 195. Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board.
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book.book Page 53 Thursday, February 18, 2010 2:06 PM Message Causes Corrective Actions SATA port x device autosensing error The drive connected to the Replace the faulty drive. specified SATA port is faulty. SATA port x device configuration error SATA port x device error Sector not found Faulty hard drive, USB device, or USB medium. Seek error Seek operation failed Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected.
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book.book Page 54 Thursday, February 18, 2010 2:06 PM Message Causes Corrective Actions Time-of-day not set - please run SETUP program Incorrect Time or Date settings; faulty system battery. Check the Time and Date settings. See "Using the System Setup Program and UEFI Boot Manager" on page 59. If the problem persists, replace the system battery. See "System Battery" on page 144. Timer chip Faulty system board. counter 2 failed See "Getting Help" on page 195.
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book.book Page 55 Thursday, February 18, 2010 2:06 PM Message Causes Corrective Actions Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Lifecycle Controller repository to the latest software to restore full functionality. See the Lifecycle Controller user documentation for more information.
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book.book Page 56 Thursday, February 18, 2010 2:06 PM Message Causes Warning: Control Panel is not installed. The control panel is not Install the control panel, or installed or has a faulty cable check the cable connections connection. between the display module, the control panel board, and the system board. See "Control Panel Assembly" on page 152. Warning! No micro Micro code update failed. code update loaded for processor n Warning! Power required exceeds PSU wattage.
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book.book Page 57 Thursday, February 18, 2010 2:06 PM Message Causes Corrective Actions Write fault Write fault on selected drive Faulty USB device, USB medium, optical drive assembly, hard drive, or harddrive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device" on page 162, "Troubleshooting an Internal USB Key" on page 171, and "Troubleshooting a Hard Drive" on page 174.
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book.book Page 58 Thursday, February 18, 2010 2:06 PM NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application. Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See "Running the System Diagnostics" on page 181 for more information about system diagnostics.
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book.book Page 59 Thursday, February 18, 2010 2:06 PM Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
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book.book Page 60 Thursday, February 18, 2010 2:06 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
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book.book Page 61 Thursday, February 18, 2010 2:06 PM System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
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book.book Page 62 Thursday, February 18, 2010 2:06 PM Option Description SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 65. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See "Boot Settings Screen" on page 65.
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book.book Page 63 Thursday, February 18, 2010 2:06 PM Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
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book.book Page 64 Thursday, February 18, 2010 2:06 PM Option Description Node Interleaving (Disabled default) If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. Processor Settings Screen Option Description 64-bit Specifies if the processor(s) support 64-bit extensions. Core Speed Displays the processor clock speed.
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book.book Page 65 Thursday, February 18, 2010 2:06 PM Option Description C1E (Enabled default) When set to Enabled, the processor(s) can switch to a minimum performance state when idle. C States (Disabled default) When set to Enabled, the processor can operate in all available power states. Processor X FamilyModel-Stepping Displays the family and model number of each processor. A submenu displays the core speed, the amount of cache memory, and the number of cores of the processor(s).
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book.book Page 66 Thursday, February 18, 2010 2:06 PM Option Description Hard-Disk Drive Sequence Determines the order in which the BIOS attempts to boot from hard drives in the system during system startup. USB Flash Drive Emulation Type Determines the emulation type for a USB flash drive. If Boot Mode is set to UEFI, this field is disabled. Boot Sequence Retry (Disabled default) If this field is enabled and the system has failed to boot, the system reattempts to boot after 30 seconds.
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book.book Page 67 Thursday, February 18, 2010 2:06 PM Option Description OS Watchdog Timer (Disabled default) Aids recovery of the operating system, if your system stops responding. If set to Enabled, the operating system is allowed to initialize the timer. I/OAT DMA Engine (Disabled default) Enables/disables the I/O Acceleration technology option. Embedded Video Controller (Enabled default) Enables/disables BIOS support for the Embedded Video Controller.
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book.book Page 68 Thursday, February 18, 2010 2:06 PM Option Description External Serial Connector Specifies whether Serial Device 1, Serial Device 2, or Remote Access Device has access to the external serial connector. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device. Failsafe Baud Rate (115200 default) Displays the failsafe baud rate used for console redirection.
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book.book Page 69 Thursday, February 18, 2010 2:06 PM Power Management Screen Option Description Power Management Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
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book.book Page 70 Thursday, February 18, 2010 2:06 PM System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See Using the "Using the System Password" on page 75 for more information. Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" on page 75 for more information.
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book.book Page 71 Thursday, February 18, 2010 2:06 PM Option Description CAUTION: Clearing the TPM will lose all encryption keys in the TPM. This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored. Back up the TPM keys prior to enabling this option. TPM Clear (No default) When set to Yes, all TPM contents are cleared. NOTE: This field is read-only when TPM Security is set to Off.
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book.book Page 72 Thursday, February 18, 2010 2:06 PM Exit Screen Press to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode.
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book.book Page 73 Thursday, February 18, 2010 2:06 PM Keys Action Refreshes the UEFI Boot Manager screen, or returns to the UEFI Boot Manager screen from the other program screens. Displays the UEFI Boot Manager help file. UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order.
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book.book Page 74 Thursday, February 18, 2010 2:06 PM UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables a boot option in the boot option list. Change Boot Order Changes the order of the boot option list. One-Time Boot From File Sets a one-time boot option not included in the boot option list.
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book.book Page 75 Thursday, February 18, 2010 2:06 PM Using the System Password When a system password is assigned, the system prompts for the password during start up. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option. When a system password is assigned, System Password is Enabled. If Password Status is Unlocked, you can change the system password. If Locked, you cannot change the system password.
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book.book Page 76 Thursday, February 18, 2010 2:06 PM 6 Either reboot the system now for the password protection to take effect or continue working. NOTE: Password protection does not take effect until the system reboots. Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 77), the system accepts your setup password as an alternate system password.
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book.book Page 77 Thursday, February 18, 2010 2:06 PM Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press to access the setup password window. Press twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 77.
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book.book Page 78 Thursday, February 18, 2010 2:06 PM Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.
PAGE 79
book.book Page 79 Thursday, February 18, 2010 2:06 PM iDRAC6 Configuration Utility The iDRAC6 Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server.
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book.
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book.book Page 81 Thursday, February 18, 2010 2:06 PM Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers • T8 and T10 Torx drivers • Wrist grounding strap Inside the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
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book.book Page 82 Thursday, February 18, 2010 2:06 PM Figure 3-1.
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book.book Page 83 Thursday, February 18, 2010 2:06 PM Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the keylock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. See Figure 3-2. Figure 3-2.
PAGE 84
book.book Page 84 Thursday, February 18, 2010 2:06 PM Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 85
book.book Page 85 Thursday, February 18, 2010 2:06 PM Figure 3-3. Opening and Closing the System 1 2 3 1 latch 3 cover 2 latch release lock Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the slots on the sides of the cover fit into the corresponding hooks on the sides of the chassis. See Figure 3-3. 2 Slide the cover toward the front of the chassis till it snaps in position.
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book.book Page 86 Thursday, February 18, 2010 2:06 PM Hard Drives All drives connect to the system board through the SAS/SATA backplane board mounted on the front-chassis assembly. Hard drives are supplied in hot-swappable drive carriers that fit in the hard-drive bays.
PAGE 87
book.book Page 87 Thursday, February 18, 2010 2:06 PM Figure 3-4. Removing or Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release button Installing a Hard-Drive Blank 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 83. 2 Insert the drive blank into the drive bay until the release button clicks into place. 3 If applicable, install the front bezel. See "Installing the Front Bezel" on page 83.
PAGE 88
book.book Page 88 Thursday, February 18, 2010 2:06 PM If the drive has been online, the green activity/fault indicator flashes as the drive is powered down. When the drive indicators are off, the drive is ready for removal. 3 Press the release button. The hard-drive carrier handle lifts automatically. 4 Slide the hard-drive carrier out until it is free of the drive bay. See Figure 3-5. CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
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book.book Page 89 Thursday, February 18, 2010 2:06 PM Installing a Hard-Drive Carrier CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
PAGE 90
book.book Page 90 Thursday, February 18, 2010 2:06 PM Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-6. Figure 3-6.
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book.book Page 91 Thursday, February 18, 2010 2:06 PM Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-6. 2 Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
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book.book Page 92 Thursday, February 18, 2010 2:06 PM 7 If you are not adding a new optical drive, install the optical drive insert. 8 Close the system. See "Closing the System" on page 85. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10 If applicable, install the front bezel. See "Installing the Front Bezel" on page 83. Figure 3-7.
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book.book Page 93 Thursday, February 18, 2010 2:06 PM Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 94 Thursday, February 18, 2010 2:06 PM Power Supplies Your system supports two 1100 W power supply modules. If two power supplies are installed, the second power supply provides hotswappable, power redundancy. In redundant mode, the system distributes the power load across both power supplies to maximize efficiency. When a power supply is removed with the system powered on, the full power load is picked up by the remaining power supply. Table 3-1 lists the power supply redundancy modes.
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book.book Page 95 Thursday, February 18, 2010 2:06 PM Figure 3-8. Removing and Installing a Power Supply 1 2 3 4 1 power supply 2 power supply handle 3 velcro strap 4 release tab Installing a Power Supply 1 Verify that the power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 If applicable, remove the power supply blank. See "Removing the Power Supply Blank" on page 96.
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book.book Page 96 Thursday, February 18, 2010 2:06 PM 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-8. NOTE: If you unlatched the cable management arm in step 1 of the previous procedure, relatch it. For information about the cable management arm, see the system’s rack documentation. 4 Connect the power cable to the power supply and plug the cable into a power outlet.
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book.book Page 97 Thursday, February 18, 2010 2:06 PM support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown and loss of data. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
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book.book Page 98 Thursday, February 18, 2010 2:06 PM 1 Route the power/data cables along the chassis wall. See step 2 and step 3 of "Sliding the Front-Chassis Assembly" on page 98. 2 Lower the cooling shroud into the system and align the shroud tabs with the slots on the system chassis. See Figure 3-9. 3 Close the system. See "Opening and Closing the System" on page 84.
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book.book Page 99 Thursday, February 18, 2010 2:06 PM Figure 3-10. Front-Chassis Assembly 5 4 3 6 2 1 9 7 8 1 front-chassis assembly 2 control panel cable 3 USB cable 4 SAS backplane power cable 5 cable clamp 6 RAID battery carrier 7 release tabs (2) 8 SATA cable 9 SAS cables (2) To slide the front-chassis assembly back into the chassis: 1 Slide the assembly inside until the assembly snaps into position.
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book.book Page 100 Thursday, February 18, 2010 2:06 PM 3 Route the SAS backplane/USB/optical drive power cables through the cable clamp, and the control panel cable along the chassis wall. See Figure 3-10. CAUTION: To prevent the memory modules from being damaged, ensure that all cables connected to the front-chassis assembly are free of obstructions. 4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 97. 5 Close the system. See "Closing the System" on page 85.
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book.book Page 101 Thursday, February 18, 2010 2:06 PM • The memory configuration for each processor must be identical for optimal performance. • Memory modules must be installed beginning with socket A1 or A2 for processor 1, B1 or B2 for processor 2, and C1 or C2 for processor 3, D1 or D2 for processor 4. • In case of mixed-rank population, first populate the DIMM with the highest number of ranks (in sockets with white release levers).
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book.book Page 102 Thursday, February 18, 2010 2:06 PM Table 3-2. Memory Configurations (Same DIMM Size) Number of Processors System Capacity (in GB) DIMM Size (in GB) Number of DIMMs NOTE: DIMMs A1-A8 are assigned to processor 1, DIMMs B1-B8 are assigned to processor 2, and so on. For configurations with two processors, DIMMs A1-A8 and DIMMs C1-C8 are assigned to processor 1 while DIMMs B1-B8 and DIMMs D1-D8 are assigned to processor 2.
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CPU1 CPU2 CPU3 CPU4 Mirroring Sparing Number of DIMMs Processors DIMM Size (in GB) System Capacity (in GB) Number of Processors book.
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book.book Page 104 Thursday, February 18, 2010 2:06 PM Table 3-3. Memory Configurations (Mixed DIMM Sizes) Memory Slot (DIMM Size Per Slot in GB) Number of DIMMs System Capacity (in GB) NOTE: DIMMs A1-A8 are assigned to processor 1, DIMMs B1-B8 are assigned to processor 2, and so on. For configurations with two processors, DIMMs A1-A8 and DIMMs C1-C8 are assigned to processor 1 while DIMMs B1-B8 and DIMMs D1-D8 are assigned to processor 2.
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book.book Page 105 Thursday, February 18, 2010 2:06 PM Installing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 106 Thursday, February 18, 2010 2:06 PM Figure 3-11. Installing and Removing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 8 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
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book.book Page 107 Thursday, February 18, 2010 2:06 PM 13 Install the cooling shroud. See "Installing the Cooling Shroud" on page 97. 14 Close the system. See "Closing the System" on page 85. 15 Start up the system, press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory.
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book.book Page 108 Thursday, February 18, 2010 2:06 PM 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 96. 5 Slide the front-chassis assembly away from the chassis. See "Front-Chassis Assembly" on page 98. 6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-11. 7 Lift out the memory module. NOTE: If you are not replacing the memory module, insert a memory module blank in the socket.
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book.book Page 109 Thursday, February 18, 2010 2:06 PM CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 110
book.book Page 110 Thursday, February 18, 2010 2:06 PM Installing a Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. 1 Align the connector on the fan with the connector on the system board. 2 Lower the fan into the cooling fan assembly until the release tab snaps into place. See Figure 3-12. 3 Close the system. See "Closing the System" on page 85.
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book.book Page 111 Thursday, February 18, 2010 2:06 PM Figure 3-13. Removing and Installing the Cooling Fan Assembly 1 2 3 1 release levers (2) 3 slots (2) 2 fan assembly Installing the Cooling Fan Assembly 1 Orient the cooling fan assembly in the appropriate direction. See Figure 3-1. 2 Align the slots on the sides of the cooling fan assembly with the tabs on the system chassis. See Figure 3-13.
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book.book Page 112 Thursday, February 18, 2010 2:06 PM 5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Internal USB Memory Key An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program.
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book.book Page 113 Thursday, February 18, 2010 2:06 PM Figure 3-14. Removing and Installing a USB Memory Key 1 2 1 USB memory key connector 2 USB memory key Internal NIC Hardware Key Any additional future functionalities for the system’s integrated NICs are enabled by installing an optional NIC hardware key in the iSCSI KEY socket on the system board. See Figure 6-1. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 114 Thursday, February 18, 2010 2:06 PM Figure 3-15. Installing a NIC Hardware Key 1 2 1 NIC hardware key 2 ISCSI KEY connector 5 Close the system. See "Closing the System" on page 85. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book Page 115 Thursday, February 18, 2010 2:06 PM • Riser 1 Slot 1: x8 link expansion slot (24.13 cm [9.5"] length) Slot 2: x4 link expansion slot (low-profile 24.13 cm [9.5"] maximum length, with a standard height bracket) • System Board Slot 3: x8 link expansion slot (low-profile 24.13 cm [9.5"] length) Slot 4: x8 link expansion slot (low-profile 24.13 cm [9.5"] length) • Riser 2 Slot 5: x8 link expansion slot (24.13 cm [9.5"] length) Slot 6: x8 link expansion slot (24.13 cm [9.
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book.book Page 116 Thursday, February 18, 2010 2:06 PM Table 3-4.
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book.book Page 117 Thursday, February 18, 2010 2:06 PM 5 Slide out the expansion-card latch and remove the filler bracket. See Figure 3-16. 6 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector. 7 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 8 Slide the expansion-card latch into position. See Figure 3-16. Figure 3-16.
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book.book Page 118 Thursday, February 18, 2010 2:06 PM 10 Close the system. See "Closing the System" on page 85. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12 Install any device drivers required for the card as described in the documentation for the card. Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 119 Thursday, February 18, 2010 2:06 PM Expansion-Card Risers The system’s expansion-card risers support Generation 2 PCIe expansion cards. NOTE: Ensure that both riser 1 and riser 2 are installed in the system before you turn the system on. Removing Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 120 Thursday, February 18, 2010 2:06 PM Figure 3-17.
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book.book Page 121 Thursday, February 18, 2010 2:06 PM Installing Expansion-Card Riser 1 1 Align the expansion-card riser with the slot on the riser guide and the riser guide pin on the system board. See Figure 3-17. 2 Lower the expansion-card riser into place until the expansion-card riser connector is fully seated. 3 If applicable, reinstall the storage controller card. See "Installing the Integrated Storage Controller Card" on page 128. 4 If applicable, reinstall the expansion card(s).
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book.book Page 122 Thursday, February 18, 2010 2:06 PM Figure 3-18. Installing or Removing Expansion-Card Riser 2 2 3 1 6 4 5 1 expansion-card riser 2 2 expansion-card slot 5 3 slot on chassis 4 riser 2 connector on system board 5 riser guide pins (2) 6 expansion-card slot 6 Installing Expansion-Card Riser 2 1 Align the expansion-card riser with the riser guide pins on the system board and the slot on the chassis. See Figure 3-17.
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book.book Page 123 Thursday, February 18, 2010 2:06 PM 4 Close the system. See "Closing the System" on page 85. 5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC6 Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 124 Thursday, February 18, 2010 2:06 PM Figure 3-19. Installing or Removing an iDRAC6 Enterprise Card (Optional) 1 2 3 4 6 5 1 iDRAC6 enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts (2) 5 retention standoff tabs (2) 6 iDRAC6 enterprise card connector 5 If applicable, connect the Ethernet cable from the iDRAC6 Enterprise Card connector on the system back panel. See Figure 1-3. 6 Close the system. See "Closing the System" on page 85.
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book.book Page 125 Thursday, February 18, 2010 2:06 PM Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 126
book.book Page 126 Thursday, February 18, 2010 2:06 PM Removing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 127
book.book Page 127 Thursday, February 18, 2010 2:06 PM Figure 3-20.
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book.book Page 128 Thursday, February 18, 2010 2:06 PM Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 129
book.book Page 129 Thursday, February 18, 2010 2:06 PM NOTE: The slot is keyed to ensure correct insertion of the card. 3 Press inward on the card to lock it into the slot. Removing a VFlash Media Card To remove the VFlash media, push inward on the card to release it, and pull the card from the card slot. RAID Battery The information in this section applies only to systems with the optional PERC controller cards without an integral battery backup unit.
PAGE 130
book.book Page 130 Thursday, February 18, 2010 2:06 PM Figure 3-21. Removing or Installing the RAID Battery 2 1 3 4 5 1 RAID battery cable 2 RAID battery 3 battery carrier 4 tabs (2) 5 slots (2) Installing the RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-21. 2 Align the tabs on the battery carrier with the battery carrier slots on the chassis. 3 Slide the battery carrier into the battery carrier slots until it locks into place. See Figure 3-21.
PAGE 131
book.book Page 131 Thursday, February 18, 2010 2:06 PM 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Internal Dual SD Module (Optional) Removing the Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 132
book.book Page 132 Thursday, February 18, 2010 2:06 PM Figure 3-22. Removing or Installing the Internal Dual SD Module 1 3 2 4 5 6 7 1 hooks (2) 2 SD card slot 2 3 internal dual SD module 4 SD card slot 1 5 latch release tab 6 cable connector 7 power cable Installing the Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 133 Thursday, February 18, 2010 2:06 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 84. 3 Position the module so the tabs on the underside of the tray fit into the hooks on the front-chassis assembly, then lower the opposite edge of the card into place. See Figure 3-22. 4 Connect the internal dual SD module cable to the connector on the control panel board.
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book.book Page 134 Thursday, February 18, 2010 2:06 PM Removing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 135 Thursday, February 18, 2010 2:06 PM Figure 3-23.
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book.book Page 136 Thursday, February 18, 2010 2:06 PM CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and pulling out from under the tab. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-24.
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book.book Page 137 Thursday, February 18, 2010 2:06 PM Figure 3-24. Removing and Installing a Processor 1 2 7 6 3 4 5 1 processor 2 notches in processor (2) 3 socket keys (2) 4 processor shield 5 ZIF socket 6 socket-release lever 7 pin 1 indicators (2) CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
PAGE 138
book.book Page 138 Thursday, February 18, 2010 2:06 PM After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor. If you are permanently removing the processors from processor sockets 3 and 4, you must install a FlexMem Bridge and a heat-sink blank in the empty socket to ensure proper system cooling. See "Installing a FlexMem Bridge" on page 141.
PAGE 139
book.book Page 139 Thursday, February 18, 2010 2:06 PM Figure 3-25. Removing the Cover From the Processor Socket 1 2 1 plastic socket cover 2 processor socket 2 Remove the processor from the packing material by the processor’s edges only. Do not touch the bottom of the processor. Handle the processor carefully with your fingers on the side edges. Place your hand beneath the processor when you are moving it to the system. 3 Locate the pin 1 indicator on the system board socket.
PAGE 140
book.book Page 140 Thursday, February 18, 2010 2:06 PM 6 Align the notches in the processor with the socket keys on the ZIF socket. See Figure 3-24. 7 Install the processor in the socket. Keep the processor level (see Figure 3-24) and insert it straight down into the socket. Allow the processor to float on the pins, allowing the processor shield to hold it in place. 8 Verify that the processor is properly aligned and seated. 9 Close the processor shield. See Figure 3-24.
PAGE 141
book.book Page 141 Thursday, February 18, 2010 2:06 PM 16 Run the system diagnostics to verify that the new processor operates correctly. For information about running the diagnostics, see "Running the Embedded System Diagnostics" on page 182. FlexMem Bridge FlexMem Bridges are installed in empty processor sockets 3 and 4 to support one- and two-processor configurations.
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book.book Page 142 Thursday, February 18, 2010 2:06 PM 10 Reconnect your system and peripherals to their electrical outlets, and turn on the system. Figure 3-26.
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book.book Page 143 Thursday, February 18, 2010 2:06 PM Removing a FlexMem Bridge CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 144
book.book Page 144 Thursday, February 18, 2010 2:06 PM 10 Reconnect your system and peripherals to their electrical outlets, and turn on the system. System Battery Replacing the System Battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. See your safety information for additional information. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 145 Thursday, February 18, 2010 2:06 PM Figure 3-27. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 3 Locate the battery socket. See Figure 6-1. 4 If installed, remove the storage controller card. See "Removing the Integrated Storage Controller Card" on page 126. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
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book.book Page 146 Thursday, February 18, 2010 2:06 PM 9 Press the battery straight down into the connector until it snaps into place. 10 If applicable, install the storage controller card. See "Installing the Integrated Storage Controller Card" on page 128. 11 Close the system. See "Closing the System" on page 85. 12 Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals. 13 Enter the System Setup program to confirm that the battery is operating properly.
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book.book Page 147 Thursday, February 18, 2010 2:06 PM 6 Disconnect the SAS data cable(s) and power cable from the backplane. See Figure 3-28. 7 If required, disconnect the power/data cable from the optical drive. See See "Removing an Optical Drive" on page 91. 8 Push the blue release tabs in the direction of the arrows marked on the hard-drive housing and slide the backplane upwards.
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book.book Page 148 Thursday, February 18, 2010 2:06 PM Installing the SAS Backplane 1 Align the slots on the SAS backplane with the tabs on the front-chassis assembly. 2 Slide down the SAS backplane until the blue release tabs snap into place. 3 Attach the SAS A cable to the SAS A connector on the backplane and the SAS B cable to the SAS B connector. See Figure 3-28. 4 Connect the power cable to the backplane. See Figure 3-28. 5 If applicable, connect the power/data cable to the optical drive.
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book.book Page 149 Thursday, February 18, 2010 2:06 PM Power Distribution Board Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 150
book.book Page 150 Thursday, February 18, 2010 2:06 PM Figure 3-29.
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book.book Page 151 Thursday, February 18, 2010 2:06 PM Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 152
book.book Page 152 Thursday, February 18, 2010 2:06 PM Control Panel Assembly Removing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 153 Thursday, February 18, 2010 2:06 PM 6 If applicable, install the front bezel. See "Installing the Front Bezel" on page 83. Figure 3-30.
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book.book Page 154 Thursday, February 18, 2010 2:06 PM Removing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 155 Thursday, February 18, 2010 2:06 PM 8 If applicable, install the front bezel. See "Installing the Front Bezel" on page 83. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. System Board Assembly The system board assembly is divided into two boards which are interconnected by a high-speed connector. • Processor board — has the connectors for the memory modules, power supplies, and processors.
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book.book Page 156 Thursday, February 18, 2010 2:06 PM 6 Remove the cable clamp. See Figure 3-10. 7 If applicable, remove the RAID battery. See "Removing a RAID Battery" on page 129. 8 Remove the RAID battery carrier. See Figure 3-21. 9 Remove the memory modules. See "Removing Memory Modules" on page 107. 10 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 110. WARNING: The heat sink is hot to touch for some time after the system has been powered down.
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book.book Page 157 Thursday, February 18, 2010 2:06 PM CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 20 Hold the processor board by the handle and a heat-sink release lever (see Figure 3-23). Angle the processor board out toward the back of the system and lift the board out of the chassis. 21 Pull the release pin and slide the I/O board forward and out of the chassis. Figure 3-31.
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book.book Page 158 Thursday, February 18, 2010 2:06 PM Installing the System Board Assembly 1 Unpack the new system board assembly. 2 Grasp the I/O board by its edge and the release pin and lower it into the chassis. 3 Position the I/O board to the bottom of the chassis until it lays completely flat. 4 Slide the I/O board toward the back of the system, inserting the connectors into the cutouts on the chassis back panel.
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book.book Page 159 Thursday, February 18, 2010 2:06 PM 16 If applicable, install the NIC hardware key on the system board. See "Internal NIC Hardware Key" on page 113. 17 Install the expansion card risers. See "Installing Expansion-Card Riser 1" on page 121 and "Installing Expansion-Card Riser 2" on page 122. 18 Install all expansion cards and the integrated storage controller card. See "Installing an Expansion Card" on page 116 and "Installing the Integrated Storage Controller Card" on page 128.
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book.book Page 161 Thursday, February 18, 2010 2:06 PM Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 162 Thursday, February 18, 2010 2:06 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector. 4 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 181.
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book.book Page 163 Thursday, February 18, 2010 2:06 PM for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings. 4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 195.
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book.book Page 164 Thursday, February 18, 2010 2:06 PM Remove and reinstall the drivers if applicable. See the NIC's documentation. • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
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book.book Page 165 Thursday, February 18, 2010 2:06 PM • NIC hardware key • Internal Dual SD Module • Expansion cards and both expansion-card risers • Integrated storage controller • iDRAC6 Enterprise card • Power supplies • Processors and heat sinks 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 85.
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book.book Page 166 Thursday, February 18, 2010 2:06 PM • USB memory key • NIC hardware key • Internal Dual SD Module • Expansion cards and both expansion-card risers • Integrated storage controller • iDRAC6 Enterprise card • Power supplies • Processors and heat sinks 4 Ensure that all cables are properly connected. 5 Close the system. See "Closing the System" on page 85. 6 Run the system board tests in the system diagnostics. See "Running the Embedded System Diagnostics" on page 182.
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book.book Page 167 Thursday, February 18, 2010 2:06 PM Troubleshooting Power Supplies CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat. 1 Identify the faulty power supply by the power supply's fault indicator. See "Power Indicator Codes" on page 21.
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book.book Page 168 Thursday, February 18, 2010 2:06 PM • Cables inside the system obstruct airflow. • An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 168. • The expansion card installation guidelines have not been followed. See "Expansion Card Installation Guidelines" on page 114. Troubleshooting a Fan CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 169 Thursday, February 18, 2010 2:06 PM Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 170 Thursday, February 18, 2010 2:06 PM 9 Close the system. See "Closing the System" on page 85. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 63. If the problem is not resolved, proceed with the next step. 12 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module.
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book.book Page 171 Thursday, February 18, 2010 2:06 PM Troubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 172 Thursday, February 18, 2010 2:06 PM Troubleshooting an SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 173 Thursday, February 18, 2010 2:06 PM 12 Turn on the system and attached peripherals and check if the SD card is functioning. If the problem is not resolved, see "Getting Help" on page 195. Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 174 Thursday, February 18, 2010 2:06 PM Troubleshooting a Tape Backup Unit NOTE: When troubleshooting a tape drive, see the tape drive documentation at support.dell.com/manuals or the documentation that shipped with the drive. 1 Ensure that the tape drive is turned on. 2 Try using a different tape cartridge. 3 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers.
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book.book Page 175 Thursday, February 18, 2010 2:06 PM Depending on the results of the diagnostics test, proceed as needed through the following steps. 2 If applicable, remove the bezel. See "Removing the Front Bezel" on page 83. 3 If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a Restart the system and enter the host adapter configuration utility program by pressing for a PERC controller or for a SAS controller.
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book.book Page 176 Thursday, February 18, 2010 2:06 PM Troubleshooting a Storage Controller NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller. 1 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 181. 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled. See "Using the System Setup Program and UEFI Boot Manager" on page 59.
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book.book Page 177 Thursday, February 18, 2010 2:06 PM Ensure that the cables are firmly connected to the storage controller and the SAS backplane board. 10 Close the system. See "Closing the System" on page 85. 11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 195. Troubleshooting Expansion Cards CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 178 Thursday, February 18, 2010 2:06 PM 10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 118. 11 Close the system. See "Closing the System" on page 85. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. If the tests fail, see "Getting Help" on page 195.
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book.book Page 179 Thursday, February 18, 2010 2:06 PM 5 Ensure that each processor and heat sink are properly installed. See "Removing a Processor" on page 134. 6 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 111. 7 Close the system. See "Closing the System" on page 85. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 9 Run the appropriate online diagnostic test.
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book.book Page 180 Thursday, February 18, 2010 2:06 PM 22 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 111. 23 Close the system. See "Closing the System" on page 85. 24 Repeat step 15 through step 17. If your system has more than two processors, continue installing and testing each processor in the processor 1 slot until you determine the faulty processor, and then replace the faulty processor.
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book.book Page 181 Thursday, February 18, 2010 2:06 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 182 Thursday, February 18, 2010 2:06 PM • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
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book.book Page 183 Thursday, February 18, 2010 2:06 PM Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.
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book.book Page 184 Thursday, February 18, 2010 2:06 PM 184 • Configuration — Displays basic configuration information about the currently selected device. • Parameters — Displays parameters that you can set for the test.
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book.book Page 185 Thursday, February 18, 2010 2:06 PM Jumpers and Connectors System Board Jumper For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password" on page 193. Table 6-1.
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book.book Page 186 Thursday, February 18, 2010 2:06 PM System Board Connectors Figure 6-1.
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book.book Page 187 Thursday, February 18, 2010 2:06 PM Table 6-2. System Board Jumpers and Connectors Item Connector Description 1 SLOT4_PCIE_G2_X8 Slot 4 PCIe - x8 link expansion slot (low-profile 24.13 cm [9.5"] length) 2 SLOT3_PCIE_G2_X8 Slot 3 PCIe - x8 link expansion slot (low-profile 24.13 cm [9.
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book.book Page 189 Thursday, February 18, 2010 2:06 PM Item Connector Description 30 PWR_CONN Power connector 31 CTRL_PNL Control panel interface connector 32 Left PCIE_G2_X16 Expansion-card riser 2 connector SAS Backplane Board Connectors Figure 6-2.
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book.book Page 190 Thursday, February 18, 2010 2:06 PM Power Distribution Board Connectors Figure 6-3.
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book.book Page 191 Thursday, February 18, 2010 2:06 PM Expansion-Card Riser-Board Components and PCIe Buses Figure 6-4. PCIe Expansion-Card Riser 1 Components 1 2 3 1 slot 1 PCIe - x8 link expansion slot (24.13 cm [9.5"] length) 3 integrated storage controller card connector 2 slot 2 PCIe - x4 link expansion slot (low-profile 24.13 cm [9.
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book.book Page 192 Thursday, February 18, 2010 2:06 PM Figure 6-5. PCIe Expansion-Card Riser 2 Components 1 2 3 192 1 slot 5 PCIe - x8 link expansion slot (24.13 cm [9.5"] length) 3 chassis intrusion switch Jumpers and Connectors 2 slot 6 PCIe - x8 link expansion slot (24.13 cm [9.
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book.book Page 193 Thursday, February 18, 2010 2:06 PM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 59. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
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book.book Page 195 Thursday, February 18, 2010 2:06 PM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-33i55). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 197 Thursday, February 18, 2010 2:06 PM Index B batteries troubleshooting, 166 battery troubleshooting the RAID card battery, 176 battery (system) replacing, 144 blank hard drive, 86 power supply, 96 C cabling optical drive, 91 CD drive troubleshooting, 173 CD/DVD drive See optical drive.
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