book.book Page 1 Wednesday, June 24, 2009 8:21 AM Dell™ PowerEdge™ T100 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
book.book Page 2 Wednesday, June 24, 2009 8:21 AM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2008-2009 Dell Inc. All rights reserved.
book.book Page 3 Wednesday, June 24, 2009 8:21 AM Contents 1 About Your System . . . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . . Accessing System Features During Startup . 9 . . . . . . 10 Front-Panel Features and Indicators . . . . . . . . . . 11 Back-Panel Features and Indicators . . . . . . . . . . 13 . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . 14 Connecting External Devices . NIC Indicator Codes . . . . . . . . . . . . .
book.book Page 4 Wednesday, June 24, 2009 8:21 AM Memory Information Screen CPU Information Screen . . . . . . . . . . . . 33 . . . . . . . . . . . . . . 33 SATA Configuration Screen . . . . . . . . . . . . . 34 Integrated Devices Screen . . . . . . . . . . . . . 35 Console Redirection Screen . . . . . . . . . . . . 36 . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . . 38 System Security Screen Exit Screen System and Setup Password Features. . . . . . . . . .
book.book Page 5 Wednesday, June 24, 2009 8:21 AM Removing an Optical or Tape Drive . . . . . . . . . 57 . . . . . . . . . 60 . . . . . . . . . . . . . . . . . . . . . . . 64 Installing an Optical or Tape Drive Hard Drives. Hard Drive Installation Guidelines 64 . . . . . . . . . . . . . . 64 . . . . . . . . . . . . . . . 66 . . . . . . . . . . . . . . . . . . . . 70 Removing a Hard Drive . Installing a Hard Drive Expansion Cards . . . . . . . . . . Removing an Expansion Card . . . . . .
book.book Page 6 Wednesday, June 24, 2009 8:21 AM Chassis Intrusion Switch . . . . . . 94 Installing the Chassis Intrusion Switch . . . . . . . 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Removing the Bezel . . . . . . . . . . . . . . . . . 96 Replacing the Bezel . . . . . . . . . . . . . . . . . 97 . . . . . . . . . . . . . . . . . . . 98 I/O Panel Assembly Removing the I/O Panel Assembly . . . . . . . . . 98 Replacing the I/O Panel Assembly . . . . . . . . .
book.book Page 7 Wednesday, June 24, 2009 8:21 AM Troubleshooting the System Battery. Troubleshooting Power Supply . . . . . . . . . . 114 . . . . . . . . . . . . . 115 Troubleshooting System Cooling Problems . Troubleshooting a Fan . . . . . . 116 . . . . . . . . . . . . . . . 117 Troubleshooting System Memory . . . . . . . . . . . . 118 Troubleshooting a Diskette Drive . . . . . . . . . . . . 120 Troubleshooting an Optical Drive .
book.book Page 8 Wednesday, June 24, 2009 8:21 AM 6 Jumpers and Connectors . System Board Jumpers . . . . . . . . . . . . 135 . . . . . . . . . . . . . . . . 135 System Board Connectors . . . . . . . . . . . . . . . Disabling a Forgotten Password. 7 Getting Help . . . . . . . . . . . . 139 . . . . . . . . . . . . . . . . . . . . . 141 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 141 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 . . . . . . . . . . . . . . . .
book.book Page 9 Wednesday, June 24, 2009 8:21 AM About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
book.book Page 10 Wednesday, June 24, 2009 8:21 AM • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
book.book Page 11 Wednesday, June 24, 2009 8:21 AM Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators 1 6 5 4 3 2 Table 1-2. Front-Panel Components Item Component 1 USB connectors (2) Icon Description Connects USB 2.0-compliant devices to the system.
book.book Page 12 Wednesday, June 24, 2009 8:21 AM Table 1-2. Front-Panel Components (continued) Item Component 2 power button Icon Description The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off.
book.book Page 13 Wednesday, June 24, 2009 8:21 AM Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2.
book.book Page 14 Wednesday, June 24, 2009 8:21 AM Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.
book.book Page 15 Wednesday, June 24, 2009 8:21 AM Table 1-3. NIC Indicator Codes Indicator Type Indicator Code Description Activity Off When off at the same time that the link indicator is off, the NIC is not connected to the network or the NIC is disabled in the System Setup program. See "Using the System Setup Program" on page 29. Blinking Indicates that network data is being sent or received.
book.book Page 16 Wednesday, June 24, 2009 8:21 AM Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. NOTE: If the power LEDs blink amber, there is a problem with the power supply.
book.book Page 17 Wednesday, June 24, 2009 8:21 AM Table 1-5. Code Diagnostic Indicator Codes Causes Corrective Action Possible video failure. See "Getting Help" on page 141. Diskette drive or hard drive failure. Ensure that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 64 or "Diskette Drive" on page 52 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 110. No memory modules detected.
book.book Page 18 Wednesday, June 24, 2009 8:21 AM System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists the system messages that can occur and the probable cause and corrective action for each message.
book.book Page 19 Wednesday, June 24, 2009 8:21 AM Table 1-6. System Messages (continued) Message Causes Corrective Actions Data error The diskette drive or hard For the operating system, drive cannot read the data. run the appropriate utility to check the file structure of the diskette drive or hard drive. See your operating system documentation for information on running these utilities.
book.book Page 20 Wednesday, June 24, 2009 8:21 AM Table 1-6. System Messages (continued) Message Causes Corrective Actions Error: Incorrect memory configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed and rank. The installed memory modules are not matched pairs. See "Memory Module Installation Guidelines" on page 76. Error 8602: Auxiliary device failure. Verify that mouse and keyboard are securely attached to correct connectors.
book.book Page 21 Wednesday, June 24, 2009 8:21 AM Table 1-6. System Messages (continued) Message Causes Corrective Actions Keyboard fuse has failed. Keyboard fuse has failed. Replace the keyboard. Faulty system board. If the problem persists, the system board is faulty. See "Getting Help" on page 141. Manufacturing mode detected System is incorrectly configured. Memory address line Faulty or improperly failure at address, installed memory modules, read value or faulty system board.
book.book Page 22 Wednesday, June 24, 2009 8:21 AM Table 1-6. System Messages (continued) Message Causes Corrective Actions No boot device available The system cannot find the If the diskette drive is your diskette or hard drive. boot device, ensure that a bootable disk is in the drive. If the hard drive is your boot device, ensure that the hard drive is installed, properly seated, and partitioned as a boot device. Enter the System Setup program and verify the boot sequence information.
book.book Page 23 Wednesday, June 24, 2009 8:21 AM Table 1-6. System Messages (continued) Message Causes Corrective Actions Not a boot diskette The operating system is Insert a diskette that has a trying to boot from a bootable operating system. diskette that does not have a bootable operating system installed on it. Option ROM Checksum PCI device BIOS (Option Ensure that all appropriate Error ROM) checksum failure is cables are securely detected during shadowing. connected to the expansion cards.
book.book Page 24 Wednesday, June 24, 2009 8:21 AM Table 1-6. System Messages (continued) Message Causes Corrective Actions PCIe Training Error: Slot n Faulty or improperly installed PCIe card in the specified slot number. Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 70. If the problem persists, see "Getting Help" on page 141. Plug & Play Error encountered in Configuration Error initializing PCI device; faulty system board.
book.book Page 25 Wednesday, June 24, 2009 8:21 AM Table 1-6. System Messages (continued) Message Causes Corrective Actions SATA port A/B/C/D hard disk drive failure Faulty drive. INT13 call failure from the drive. Ensure that the hard drive cables are properly connected. See "Troubleshooting a Hard Drive" on page 124. SATA port A/B/C/D hard disk drive auto-sensing error SATA Port A/B/C/D SATA Port A/B/C/D set as hard disk not found Auto, no disk installed.
book.book Page 26 Wednesday, June 24, 2009 8:21 AM Table 1-6. System Messages (continued) Message Causes Corrective Actions Time-of-day clock stopped Faulty battery; faulty system board. See "Troubleshooting the System Battery" on page 114. If the problem persists, see "Getting Help" on page 141. Time-of-day not set Incorrect Time or Date - please run SETUP settings; faulty system program battery. Check the Time and Date settings. See "Using the System Setup Program" on page 29.
book.book Page 27 Wednesday, June 24, 2009 8:21 AM Table 1-6. System Messages (continued) Message Causes Corrective Actions Write fault Faulty diskette, diskette drive, hard drive. Replace the diskette. Ensure that the diskette drive and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 110 or "Troubleshooting a Hard Drive" on page 124 for the appropriate drive(s) installed in your system.
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book.book Page 29 Wednesday, June 24, 2009 8:21 AM Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
book.book Page 30 Wednesday, June 24, 2009 8:21 AM Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field.
book.book Page 31 Wednesday, June 24, 2009 8:21 AM Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Resets the time on the system's internal clock.
book.book Page 32 Wednesday, June 24, 2009 8:21 AM Table 2-2. System Setup Program Options (continued) Option Description Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network. Hard-Disk Drive Sequence Determines the order in which the system searches the hard drives during system startup. The selections depend on the hard drives installed in your system.
book.book Page 33 Wednesday, June 24, 2009 8:21 AM Table 2-2. System Setup Program Options (continued) Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Enable this option for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST.
book.book Page 34 Wednesday, June 24, 2009 8:21 AM Table 2-4. CPU Information Screen (continued) Option Description Logical Processor (Enabled default) Displays when the processor supports Hyper-Threading technology. Enabled permits all logical processors to be used by the operating system. Only the first logical processor is used by the operating system if Disabled is selected. Virtualization Technology Displays when the processor(s) support Virtualization (Disabled default) Technology.
book.book Page 35 Wednesday, June 24, 2009 8:21 AM Table 2-5. SATA Configuration Screen Option Description Embedded SATA Enables (ATA Mode) or disables (Off) all SATA ports. Port X Enables (Auto) or disables (Off) the SATA hard drive in Port X. Model Displays the drive model of the selected hard drive. Drive Type Displays the drive type of the selected hard drive. Capacity Displays the total capacity of the selected hard drive.
book.book Page 36 Wednesday, June 24, 2009 8:21 AM Console Redirection Screen Table 2-7 lists the options and descriptions for the information fields that appear on the Console Redirection screen. Table 2-7. Console Redirection Screen Options Option Description Console Redirection (Off default) Sets the console redirection feature to Off or Serial Port 1. Failsafe Baud Rate (115200 default) Displays if the failsafe baud rate is used for console redirection.
book.book Page 37 Wednesday, June 24, 2009 8:21 AM Table 2-8. System Security Screen Options (continued) Option Description Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up. To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked.
book.book Page 38 Wednesday, June 24, 2009 8:21 AM Table 2-8. System Security Screen Options (continued) Option Description TPM Activation Changes the operational state of the TPM. When set to Activate, the TPM is enabled and activated at default settings. When set to Deactivate, the TPM is disabled and deactivated. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved).
book.book Page 39 Wednesday, June 24, 2009 8:21 AM NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting. Your system is shipped to you without the system password feature enabled. If system security is a concern, operate your system only with system password protection.
book.book Page 40 Wednesday, June 24, 2009 8:21 AM 3 Type your new system password. You can use up to 32 characters in your password. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press or the left-arrow key.
book.book Page 41 Wednesday, June 24, 2009 8:21 AM When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing , type your password and press at the prompt. After you type the correct system password and press , your system operates as usual. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.
book.book Page 42 Wednesday, June 24, 2009 8:21 AM Using the Setup Password Assigning a Setup Password You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password. If a character is illegal for password use, the system beeps. NOTE: The setup password can be the same as the system password.
book.book Page 43 Wednesday, June 24, 2009 8:21 AM NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes. Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option. 2 Highlight the Setup Password option, press to access the setup password window, and press twice to clear the existing setup password. The setting changes to Not Enabled.
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book.book Page 46 Wednesday, June 24, 2009 8:21 AM Inside the System In Figure 3-1, the system cover is opened to provide an interior view of the system. Figure 3-1. Inside the System 10 1 2 9 8 3 7 6 5 4 1 power supply 2 heat sink and shroud assembly 3 system board 4 hard drives (2) 5 3.5-inch drive bay 6 tape backup unit 7 5.
book.book Page 47 Wednesday, June 24, 2009 8:21 AM optional diskette drive. A controller expansion card is required for SAS hard drives. Power is supplied to the system board and internal peripherals through a single nonredundant power supply. Opening the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 48 Wednesday, June 24, 2009 8:21 AM 5 To reset the chassis intrusion detector, press to enter the System Setup program. See "Using the System Setup Program" on page 29. NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector. Figure 3-2. Opening and Closing the System 1 1 release tab Front Drive Bezel The front drive bezel is the cover for the optional diskette and 5.25-inch drives.
book.book Page 49 Wednesday, June 24, 2009 8:21 AM CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 50 Wednesday, June 24, 2009 8:21 AM Figure 3-3. Removing and Replacing the Front Drive Bezel 1 2 1 sliding plate 2 front drive bezel Removing an Insert on the Front Drive Bezel If you install a drive in the 3.5-inch or 5.25-inch drive bays, first remove the corresponding insert on the front drive bezel. Push the insert gently from the front of the bezel. Then from the back of the bezel, squeeze the tab upward on the end of the insert and rotate the insert away from the bezel.
book.book Page 51 Wednesday, June 24, 2009 8:21 AM Figure 3-4. Removing and Replacing the Front Drive Bezel Insert 1 2 4 3 1 front drive bezel 2 insert tab 3 drive bezel insert 4 screws for an optional 5.25-inch drive (3) Removing and Inserting Blank Drive Inserts Depending on the configuration of your system, a blank drive insert might be installed in place of an optical or diskette drive. These are essential for airflow efficiency and for keeping dust out of the system.
book.book Page 52 Wednesday, June 24, 2009 8:21 AM Figure 3-5. Removing and Replacing the Blank Drive Insert 3 2 1 1 tab 2 3 drive blank alignment screw blank drive insert Diskette Drive The 3.5-inch drive bay supports an optional standard diskette drive. Removing the Diskette Drive CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 53 Wednesday, June 24, 2009 8:21 AM 3 Remove the front drive bezel. See "Removing the Front Drive Bezel" on page 49. 4 Disconnect the power and data cables from the diskette drive. See Figure 3-6. 5 Slide the lever on the sliding plate in the direction of the arrow. See Figure 3-6. 6 Hold the lever in position and slowly pull the drive out of the bay. Figure 3-6.
book.book Page 54 Wednesday, June 24, 2009 8:21 AM 8 Replace the front drive bezel. See "Replacing the Front Drive Bezel" on page 49. 9 Close the system. See "Closing the System" on page 47. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. Installing a Diskette Drive CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 55 Wednesday, June 24, 2009 8:21 AM Figure 3-7. Installing Diskette Drive Shoulder Screws 1 1 screws (4) 9 From the front of the chassis, slide the drive into the drive bay until the shoulder screws fit into their slots and snap securely into the sliding plate. 10 Connect the power cable to the drive. See Figure 3-6. 11 Connect the data cable from the drive to the diskette drive connector (FLOPPY) on the system board. See Figure 3-8 and Figure 6-2.
book.book Page 56 Wednesday, June 24, 2009 8:21 AM Figure 3-8. Cabling the Optional Diskette Drive to the Hard Drive 8 9 1 7 2 3 4 5 6 1 system board 2 diskette drive connector 3 diskette drive ribbon cable 4 heat sink shroud tab (2) 5 SATA power convert cable 6 front drive bezel 7 diskette drive ribbon cable 8 cable clip 9 SATA hard drive cables (2) 12 Replace the front drive bezel. See "Replacing the Front Drive Bezel" on page 49. 13 Close the system.
book.book Page 57 Wednesday, June 24, 2009 8:21 AM 16 (Optional) Test the drive by running the system diagnostics. See "Running the System Diagnostics" on page 131. Optical and Tape Drives In the upper 5.25-inch drive bay, you can install only an optical drive. In the lower 5.25-inch drive bay, you can install either an optical or a tape backup unit. Removing an Optical or Tape Drive CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 58 Wednesday, June 24, 2009 8:21 AM Figure 3-9.
book.book Page 59 Wednesday, June 24, 2009 8:21 AM Figure 3-10. Removing and Installing an Optical (SATA Connection) 1 2 3 4 1 sliding plate 2 optical drive shoulder screw 3 optical drive 4 drive bay screw slots 7 If you are installing another drive in the bay, see "Installing an Optical or Tape Drive" on page 60. 8 If the drive is being permanently removed, install an insert on front drive bezel. See "Replacing an Insert on the Front Drive Bezel" on page 50. 9 Replace the front drive bezel.
book.book Page 60 Wednesday, June 24, 2009 8:21 AM Installing an Optical or Tape Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 61 Wednesday, June 24, 2009 8:21 AM 5 If another drive is installed, remove it (see "Removing an Optical or Tape Drive" on page 57) and remove the three shoulder screws to attach to the new drive (see Figure 3-11). 6 If the drive bay is empty, remove the insert on the front drive bezel. See "Removing an Insert on the Front Drive Bezel" on page 50. 7 Remove the three shoulder screws from the insert, and attach one of them to the row of holes and two to the bottom row of holes on the drive.
book.book Page 62 Wednesday, June 24, 2009 8:21 AM Figure 3-12.
book.book Page 63 Wednesday, June 24, 2009 8:21 AM Figure 3-13. Cabling a SATA Controller to the Optical Disk Drive 5 6 1 4 3 2 1 system board 2 front drive bezel 3 optical disk drive 4 SATA power cable 5 cable clip 6 SATA optical disk cable 10 Attach the data cable. If you are installing a SCSI tape drive, connect the SCSI interface cable in the drive kit from the SCSI controller card to the drive. See Figure 3-12.
book.book Page 64 Wednesday, June 24, 2009 8:21 AM 15 (Optional) Test the drive by running the system diagnostics. See "Running the System Diagnostics" on page 131. Hard Drives NOTE: The system’s drive configuration must consist of all SATA hard drives or all SAS hard drives. Hard Drive Installation Guidelines Your system contains up to two SATA or SAS hard drives in internal drive bays. Both drives must be either SAS or SATA; mixed configurations are not supported.
book.book Page 65 Wednesday, June 24, 2009 8:21 AM 2 Open the system. See "Opening the System" on page 47. 3 Disconnect the hard drive power cable from the hard drive that you are removing. 4 Disconnect the blue data cable from the hard drive that you are removing by pulling up on the blue tab. 5 Press the blue tabs on each side of the hard-drive bracket toward each other and slide the drive and its bracket up and out of the bay. See Figure 3-14. Figure 3-14.
book.book Page 66 Wednesday, June 24, 2009 8:21 AM 6 Close the system. See "Closing the System" on page 47. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. Installing a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 67 Wednesday, June 24, 2009 8:21 AM Figure 3-15. Installing a Hard Drive in a Drive Bracket 1 2 1 hard drive 2 hard drive bracket NOTICE: SAS drives and SATA drives cannot be mixed in the system. The drives must be either SATA or SAS hard drives. NOTE: The SAS controller card must be installed in either PCIe SLOT1 or PCIe SLOT2. See Figure 6-2. 8 Connect the power cable to the hard drive.
book.book Page 68 Wednesday, June 24, 2009 8:21 AM • For connection to a SAS controller expansion card (SAS or SATA hard drives), connect the data cable from the SAS controller card and the power cable as shown in Figure 3-17. See "SAS Controller Expansion Card" on page 74 for instructions about installing the card and routing the cables. Figure 3-16.
book.book Page 69 Wednesday, June 24, 2009 8:21 AM Figure 3-17. Attaching a SAS or SATA Hard Drive to a SAS Controller Expansion Card 1 2 3 4 5 6 1 power cable to hard drive (female) 2 power cable to hard drive (male) 3 SAS or SATA hard drives (2) 4 data cable to hard drive 5 data cable to SAS controller card 6 SAS controller card 10 Ensure that all connectors are properly cabled and firmly seated. 11 Close the system. See "Closing the System" on page 47.
book.book Page 70 Wednesday, June 24, 2009 8:21 AM 13 Press to enter the System Setup program (see "Entering the System Setup Program" on page 29), and ensure that the drive’s controller is enabled. 14 Exit the System Setup program and reboot the system. 15 Partition and logically format the drive. See the documentation for your operating system for instructions. 16 (Optional) Test the hard drive by running the system diagnostics. See "Running the System Diagnostics" on page 131.
book.book Page 71 Wednesday, June 24, 2009 8:21 AM 5 Grasp the card by its top corners and ease it out of its connector. 6 If you are removing the card permanently, install a filler bracket in the empty card slot. NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
book.book Page 72 Wednesday, June 24, 2009 8:21 AM Figure 3-18. Removing and Installing an Expansion Card 1 2 3 4 1 expansion card 2 alignment guide 3 card retention door 4 release tab 7 Close the card retention door to secure the remaining card(s) in the system. See Figure 3-18. 8 Close the system. See "Closing the System" on page 47. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 10 Remove the card’s device driver from the operating system.
book.book Page 73 Wednesday, June 24, 2009 8:21 AM Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 74 Wednesday, June 24, 2009 8:21 AM See the documentation for the card for information about the card’s cable connections. 9 Close the system. See "Closing the System" on page 47. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 11 Install any device drivers required for the card as described in the documentation for the card. SAS Controller Expansion Card Read the installation instructions in the documentation for your SAS controller card.
book.book Page 75 Wednesday, June 24, 2009 8:21 AM Figure 3-19.
book.book Page 76 Wednesday, June 24, 2009 8:21 AM Memory The four memory module connectors on the system board can accommodate from 512 MB to 8 GB of 667-MHz and 800-MHz unbuffered ECC DDR II single or dual-rank memory modules. See Figure 6-2 for the location of the four memory module connectors. NOTE: When installing memory, take care to install it in the proper slots according to the configuration guidelines in Table 3-2. Installing memory in the wrong slots will significantly reduce system performance.
book.book Page 77 Wednesday, June 24, 2009 8:21 AM Table 3-2.
book.book Page 78 Wednesday, June 24, 2009 8:21 AM • Integrated PCI devices (such as NICs) and SCSI controllers • PCI expansion cards At start-up, the BIOS identifies the components that require address space. The BIOS dynamically calculates the amount of reserved address space required. The BIOS then subtracts the reserved address space from 8 GB to determine the amount of usable space.
book.book Page 79 Wednesday, June 24, 2009 8:21 AM 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 47. 3 Press on the securing clip at each end of the memory module connector. See Figure 3-20. 4 Align the memory module’s edge connector with the alignment key in the connector. The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way.
book.book Page 80 Wednesday, June 24, 2009 8:21 AM When the memory module is properly seated in the connector, the securing clips on the memory module socket should align with the securing clips on the other connectors with memory modules installed. 7 Close the system. See "Closing the System" on page 47. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
book.book Page 81 Wednesday, June 24, 2009 8:21 AM Removing the Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 82 Wednesday, June 24, 2009 8:21 AM Figure 3-21. Installing and Removing the Heat Sink 1 2 3 4 1 heat sink and shroud assembly 2 pivot bracket 3 captive screws (2) 4 diskette cable 6 Release the socket-release lever before opening the processor shield. See Figure 3-22. 7 Rotate the processor shield upward and out of the way. 8 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
book.book Page 83 Wednesday, June 24, 2009 8:21 AM Figure 3-22. Installing and Removing a Processor 2 3 1 4 6 5 1 notch in processor (2) 2 processor 3 socket-release lever 4 ZIF socket 5 processor shield 6 socket key (2) Replacing the Processor 1 Unpack the new processor. 2 Align the processor with the socket keys on the ZIF socket. See Figure 3-22. 3 Install the processor in the socket.
book.book Page 84 Wednesday, June 24, 2009 8:21 AM d When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-22. 4 Clean the thermal grease from the bottom of the heat sink. NOTICE: Ensure that you apply new thermal grease. Applying new thermal grease is critical to ensuring proper thermal bonding as well as optimal processor operation. 5 Apply new thermal grease to the top of the processor.
book.book Page 85 Wednesday, June 24, 2009 8:21 AM 3 Disconnect the fan’s power cable from the system board. a If you are removing the smaller hard drive cooling fan (see Figure 3-23): b Squeeze the two release tabs together at the top of the fan cage that attaches the fan to the chassis bracket mount. c Lift the fan out. NOTE: The SAS hard drive cooling fan is present only if a SAS 6i/R integrated controller card is installed.
book.book Page 86 Wednesday, June 24, 2009 8:21 AM Figure 3-23.
book.book Page 87 Wednesday, June 24, 2009 8:21 AM Figure 3-24. Removing and Installing the Heat Sink Cooling Fan 1 2 3 4 1 bottom release tab 2 side release tab 3 bottom mounting tabs 4 bottom mounting holes Replacing the Cooling Fans CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 88 Wednesday, June 24, 2009 8:21 AM If you are replacing the hard drive cooling fan: 1 Align the bottom mounting tabs on the replacement fan with the mounting holes in the system chassis. 2 Squeeze the top two release tabs and guide the assembly forward so that it locks into place. If you are replacing the processor cooling fan: 1 Align the bottom mounting tabs on the replacement fan with the mounting holes in the system chassis.
book.book Page 89 Wednesday, June 24, 2009 8:21 AM Figure 3-25. Cabling the Heat Sink Cooling Fan 1 2 3 4 5 6 1 heat sink fan shroud 2 cable slot 3 tab 4 fan connector cable 5 heat sink fan 6 front drive bezel 5 Replace the heat sink and shroud assembly (see "Removing the Processor" on page 81). 6 Reconnect the fan power cable to the system board. 7 Close the system. See "Closing the System" on page 47.
book.book Page 90 Wednesday, June 24, 2009 8:21 AM You can operate your system without a battery; however, without a battery, the configuration information is erased if the system is turned off or unplugged from the electrical outlet. In this case, you must enter the System Setup program and reset the configuration options. CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
book.book Page 91 Wednesday, June 24, 2009 8:21 AM Figure 3-26. Removing and Installing the System Battery 2 1 3 1 battery socket 3 tab 2 system battery Installing the System Battery 1 Push the new battery into the battery socket as shown in Figure 3-26. NOTE: The side of the battery labeled "+" (plus sign) must face toward the open side of the battery socket. 2 Close the system. See "Closing the System" on page 47.
book.book Page 92 Wednesday, June 24, 2009 8:21 AM 9 Enter the System Setup program. If the time and date are still incorrect, see "Getting Help" on page 141. 10 Properly dispose of the old battery. For more information, see your Product Information Guide. Power Supply Removing the Power Supply CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 93 Wednesday, June 24, 2009 8:21 AM 5 Tilt the heat sink and shroud assembly away from the fan housing and lift it out. 6 Remove the I/O panel and SATA cables (if present) attached to the routing clips on the side of the power supply. 7 Using a #2 Phillips screwdriver, remove the four Phillips screws that secure the power supply to the back panel. 8 Press the power-supply release tab down and slide the power supply toward the front of the system, then lift it out of the system chassis.
book.book Page 94 Wednesday, June 24, 2009 8:21 AM Installing the Power Supply 1 Attach the cable clip to the new power supply. 2 Align the power supply mounting holes with the mounting holes on the back panel. 3 Slide the power supply toward the back panel until it snaps into place over the power-supply release tab. 4 Using a #2 Phillips screwdriver, install the four Phillips screws that secure the power supply to the back panel.
book.book Page 95 Wednesday, June 24, 2009 8:21 AM 3 Disconnect the chassis intrusion switch cable from the INTRUSION SWITCH connector on the system board. See Figure 3-28. 4 Slide the chassis intrusion switch out of the securing bracket notch. See Figure 3-28. 5 Remove the switch and its attached cable from the system. Figure 3-28.
book.book Page 96 Wednesday, June 24, 2009 8:21 AM 3 Connect the switch cable to the INTRUSION SWITCH connector on the system board. 4 Close the system. See "Closing the System" on page 47. 5 Reconnect the system to the electrical outlet, and turn on the system. Bezel Removing the Bezel CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 97 Wednesday, June 24, 2009 8:21 AM Figure 3-29. Removing the Bezel 1 4 3 1 alignment slot 2 2 bezel release screws (2) 3 bezel 4 alignment tab Replacing the Bezel 1 Align the bezel with the chassis frame and slide it into position. 2 Secure the alignment tabs into their alignment slots. 3 Attach the two bezel release screws to secure the bezel to the system chassis. See Figure 3-29. 4 Replace the processor fan. See "Replacing the Cooling Fans" on page 87.
book.book Page 98 Wednesday, June 24, 2009 8:21 AM I/O Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 99 Wednesday, June 24, 2009 8:21 AM Figure 3-30. Removing and Installing the I/O Panel Assembly 1 2 3 4 5 1 screw on the I/O panel 2 I/O panel assembly 3 alignment stop on chassis 4 I/O panel securing slot 5 holding tab on the chassis Replacing the I/O Panel Assembly CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 100 Wednesday, June 24, 2009 8:21 AM 1 Fit the I/O panel assembly so that the holding tab on the front of the chassis catches at its bottom securing slot and the I/O panel assembly lines up with the alignment stop. See Figure 3-30. 2 Secure the I/O panel assembly by replacing the screw. See Figure 3-30. 3 Secure the I/O panel ribbon cable through the clips beneath the 3.
book.book Page 101 Wednesday, June 24, 2009 8:21 AM Figure 3-31. Cabling the I/O Panel Assembly 5 6 1 4 2 3 1 I/O panel connector 2 front drive bezel 3 I/O panel assembly 4 4-pin power cable to system board 5 cable clip on power supply 6 I/O panel ribbon cable 4 Replace the large processor cooling fan. See "Replacing the Cooling Fans" on page 87. 5 Replace the heat sink and shroud assembly. See "Replacing the Processor" on page 83.
book.book Page 102 Wednesday, June 24, 2009 8:21 AM 6 Close the system. See "Closing the System" on page 47. 7 Reconnect the system to the electrical outlet, and turn on the system. System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 103 Wednesday, June 24, 2009 8:21 AM NOTICE: To prevent damaging the processor, do not pry the heat sink off of the processor. 6 Remove the processor. See "Removing the Processor" on page 81. 7 Using a #2 Phillips screwdriver, remove the six system board mounting screws that secure the system board to the chassis. See Figure 6-2. 8 Using a #2 Phillips screwdriver, remove the two processor heat sink pivot mount screws and remove the pivot mount from the system board. See Figure 6-2.
book.book Page 104 Wednesday, June 24, 2009 8:21 AM • I/O panel cable to the CONTROL_PANEL connector • Processor cooling fan cable to the CPU_FAN connector • Drive cage cooling fan cable to the HDD_FAN connector • SATA hard-drive data cable(s) to the SATA connector(s) • Intrusion switch cable from the INTRUSION SWITCH connector 8 Close the system. See "Closing the System" on page 47. 9 Reconnect the system to the electrical outlet, and turn on the system.
book.book Page 105 Wednesday, June 24, 2009 8:21 AM Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 106 Wednesday, June 24, 2009 8:21 AM Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The USB CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 122. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 124. An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help" on page 141.
book.book Page 107 Wednesday, June 24, 2009 8:21 AM In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector. To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again. 3 Run the appropriate online diagnostic test.
book.book Page 108 Wednesday, June 24, 2009 8:21 AM 4 If other USB devices are connected to the system ports adjacent to those used by the keyboard and mouse, power down the devices and disconnect them from the system. An overcurrent event on another USB device can cause both the keyboard and mouse to stop functioning. If the mouse and keyboard do not immediately return to operation after disconnecting the other USB devices, restart your system. If the problem persists, proceed to the next step.
book.book Page 109 Wednesday, June 24, 2009 8:21 AM If the mouse and keyboard are still not operational, see "Getting Help" on page 141. f Repeat step a and step b. g Set the NVRAM_CLR jumper to the disabled position. h Close the system. i Reconnect the system to power and restart the system and attached peripherals. j Enter the System Setup program and reenter any custom BIOS settings that were reset. Be sure to leave all USB ports enabled.
book.book Page 110 Wednesday, June 24, 2009 8:21 AM Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help" on page 141. 3 Turn off the system and the serial device, and swap the device with a comparable device. 4 Turn on the system and the serial device.
book.book Page 111 Wednesday, June 24, 2009 8:21 AM If the USB device functions, the USB connector on the system is likely defective. Otherwise, the USB device is faulty and needs to be replaced. See "Getting Help" on page 141. 2 Power down all USB peripheral devices and disconnect all USB devices from the system except the USB mouse and keyboard. 3 Restart the system and reconnect the USB devices. If the problem is resolved, the problem was likely caused by an overcurrent event on one of the USB devices.
book.book Page 112 Wednesday, June 24, 2009 8:21 AM j Enter the System Setup program and reenter any custom BIOS settings that were reset. Be sure to leave all USB ports enabled. See "Using the System Setup Program" on page 29. Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 131. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 14.
book.book Page 113 Wednesday, June 24, 2009 8:21 AM Troubleshooting a Wet System Problem • Liquid spilled on the system. • Excessive humidity. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 114 Wednesday, June 24, 2009 8:21 AM Troubleshooting a Damaged System Problem • System was dropped or damaged. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 115 Wednesday, June 24, 2009 8:21 AM NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program" on page 29. 2 Turn off the system and disconnect it from the electrical outlet for at least one hour.
book.book Page 116 Wednesday, June 24, 2009 8:21 AM 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 47. 4 Locate the faulty power supply. The power supply's fault indicator is lit. See "Power Supply Indicators" on page 15. NOTICE: Setting the voltage selection switch to an improper setting can damage your system. 5 Ensure that the power supply is properly installed by removing and reinstalling it.
book.book Page 117 Wednesday, June 24, 2009 8:21 AM • An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 117. Troubleshooting a Fan Problem • System-status indicator is amber. • System management software issues a fan-related error message. Action CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 118 Wednesday, June 24, 2009 8:21 AM If the replacement fan is working properly, close the system. See "Closing the System" on page 47. If the replacement fan does not operate, see "Getting Help" on page 141. Troubleshooting System Memory Problem • Faulty memory module. • Faulty system board. • Diagnostic indicator code indicates a problem with system memory. Action CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 119 Wednesday, June 24, 2009 8:21 AM If the installed memory does not match the amount of memory shown in the System Setup program, proceed to the next step. If the memory settings and installed memory indicate no problems, go to step 12. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 47. 7 Ensure that the memory banks are populated correctly.
book.book Page 120 Wednesday, June 24, 2009 8:21 AM 17 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 18 If the memory problem is still indicated, repeat step 12 through step 17 for each memory module installed. If the problem persists, see "Getting Help" on page 141. Troubleshooting a Diskette Drive Problem • Error message indicates a diskette drive problem.
book.book Page 121 Wednesday, June 24, 2009 8:21 AM If the problem persists, continue with the following steps. 11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 12 Open the system. See "Opening the System" on page 47. 13 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 70. 14 Close the system. See "Closing the System" on page 47.
book.book Page 122 Wednesday, June 24, 2009 8:21 AM Troubleshooting an Optical Drive Problem • System cannot read data from a CD or DVD in an optical drive. • Optical drive indicator does not blink during boot. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 123 Wednesday, June 24, 2009 8:21 AM Troubleshooting an External SCSI Tape Drive Problem • Defective tape drive • Defective tape cartridge • Missing or corrupted tape-backup software or tape drive device driver • Defective SCSI controller Action 1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works. 2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
book.book Page 124 Wednesday, June 24, 2009 8:21 AM 9 Open the system. See "Opening the System" on page 47. 10 Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion Card" on page 73. 11 Close the system. See "Closing the System" on page 47. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
book.book Page 125 Wednesday, June 24, 2009 8:21 AM a Restart the system and press to enter the host adapter configuration utility program. See the documentation supplied with the host adapter for information about the configuration utility. b Ensure that the hard drive has been configured correctly for the RAID. c Exit the configuration utility and allow the system to boot to the operating system.
book.book Page 126 Wednesday, June 24, 2009 8:21 AM • SAS or SAS RAID controller performs incorrectly or not at all. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 127 Wednesday, June 24, 2009 8:21 AM Ensure that the cables are firmly connected to the SAS controller and the hard drives. 10 Close the system. See "Closing the System" on page 47. 11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 141. Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
book.book Page 128 Wednesday, June 24, 2009 8:21 AM 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening the System" on page 47. 10 Remove all expansion cards in the system. See "Removing an Expansion Card" on page 70.
book.book Page 129 Wednesday, June 24, 2009 8:21 AM Troubleshooting the Microprocessor Problem • Error message indicates a processor problem. • Diagnostic indicator code indicates a problem with the processor or system board. • A heat sink is not installed for the processor. Action CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 130 Wednesday, June 24, 2009 8:21 AM 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 131. If the problem persists, the system board is faulty. See "Getting Help" on page 141.
book.book Page 131 Wednesday, June 24, 2009 8:21 AM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
book.book Page 132 Wednesday, June 24, 2009 8:21 AM • View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
book.book Page 133 Wednesday, June 24, 2009 8:21 AM Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
book.book Page 134 Wednesday, June 24, 2009 8:21 AM • Test Iterations — Selects the number of times the test is run. • Log output file pathname — When checked, enables you to specify where the test log file is saved. Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: 134 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test.
book.book Page 135 Wednesday, June 24, 2009 8:21 AM Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 136 Wednesday, June 24, 2009 8:21 AM Figure 6-1. Table 6-1. System Board Jumpers System Board Jumper Settings Jumper Setting PWRD_EN Description (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot.
book.book Page 137 Wednesday, June 24, 2009 8:21 AM System Board Connectors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 138 Wednesday, June 24, 2009 8:21 AM Table 6-2.
book.book Page 139 Wednesday, June 24, 2009 8:21 AM Table 6-2. System Board Connectors (continued) Item Connector Description 27 DIMM1_B memory module 28 DIMM2_B memory module Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 140 Wednesday, June 24, 2009 8:21 AM 9 Close the system, reconnect the system to the electrical outlet, and turn on the system. 10 Assign a new system and/or setup password. To assign a new password using the System Setup program, see "Using the System Password" on page 39.
book.book Page 141 Wednesday, June 24, 2009 8:21 AM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 143 Wednesday, June 24, 2009 8:21 AM Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
book.book Page 144 Wednesday, June 24, 2009 8:21 AM boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing . Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.
book.book Page 145 Wednesday, June 24, 2009 8:21 AM DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed.
book.book Page 146 Wednesday, June 24, 2009 8:21 AM expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
book.book Page 147 Wednesday, June 24, 2009 8:21 AM headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.
book.book Page 148 Wednesday, June 24, 2009 8:21 AM kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. lb — Pound(s). LCD — Liquid crystal display. LED — Light-emitting diode.
book.book Page 149 Wednesday, June 24, 2009 8:21 AM memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software.
book.book Page 150 Wednesday, June 24, 2009 8:21 AM pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives.
book.book Page 151 Wednesday, June 24, 2009 8:21 AM rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — An I/O port used most often to connect a modem to your system.
book.book Page 152 Wednesday, June 24, 2009 8:21 AM system diskette — See bootable diskette. system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. system.ini file — A start-up file for the Windows operating system.
book.book Page 153 Wednesday, June 24, 2009 8:21 AM video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors.
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book.book Page 155 Wednesday, June 24, 2009 8:21 AM Index Numerics C 3.5-inch drive installing, 52 removing, 52 cable clip, 93 5.
book.book Page 156 Wednesday, June 24, 2009 8:21 AM D F damaged systems troubleshooting, 114 features back-panel, 13 front-panel, 11 Dell contacting, 141 diagnostics advanced testing options, 133 testing options, 132 when to use, 132 DIMM sockets, 76 diskette drive installing, 54 removing, 52 replacing, 54 troubleshooting, 120 drive removing, 57 DVD drive. See CD/DVD drive.
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book.book Page 158 Wednesday, June 24, 2009 8:21 AM bezel, 97 chassis intrusion switch, 95 cooling fans, 87 diskette drive, 54 expansion cards, 73 front drive bezel, 49 I/O panel, 99 memory, 78 power supply, 94 processor, 83 system board, 103 accessing system features, 10 power supply installing, 94 removing, 92 replacing, 94 troubleshooting, 115 processor installing, 83 removing, 81 replacing, 83 troubleshooting, 129 S R recommended tools, 45 removing 3.5-inch drive, 52 5.
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