User guide

114 Troubleshooting Your System
Troubleshooting a Damaged System
Problem
• System was dropped or damaged.
Action
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Open the system. See "Opening the System" on page 47.
2 Ensure that the following components are properly installed:
• Expansion cards
• Power supply
•Fans
• Processors and heat sinks
• Optional installed drivers
• Memory modules
3 Ensure that all cables are properly connected.
4 Close the system. See "Closing the System" on page 47.
5 Run the system board tests in the system diagnostics. See "Running the
System Diagnostics" on page 131.
If the tests fail,
see "Getting Help" on page 141 .
Troubleshooting the System Battery
Problem
• System message indicates a problem with the battery.
• System Setup program loses system configuration information.
• System date and time do not remain current.
book.book Page 114 Wednesday, June 24, 2009 8:21 AM