User guide

Troubleshooting Your System 125
a Restart the system and press <Ctrl><R> to enter the host adapter
configuration utility program.
See the documentation supplied with the host adapter for information
about the configuration utility.
b Ensure that the hard drive has been configured correctly for the RAID.
c Exit the configuration utility and allow the system to boot to the
operating system.
4 Ensure that the required device drivers for your SAS controller card or SAS
RAID controller are installed and are configured correctly. See the
operating system documentation for more information.
5 Verify that the controller is enabled and the drives appear in the System
Setup program. See "Using the System Setup Program" on page 29.
6 Check the cable connections inside the system:
a Turn off the system, including any attached peripherals, and
disconnect the system from the electrical outlet.
b Open the system. See "Opening the System" on page 47.
c Verify that the cable connections between the hard drive(s) and the
drive controller are correct, whether the connections are to the SATA
connectors on the system board, a SAS expansion card, or a SAS RAID
controller. See "Hard Drives" on page 64.
d Verify that the SAS or SATA cables are securely seated in their
connectors.
e Close the system. See "Closing the System" on page 47.
f Reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.
If the problem persists,
see "Getting Help" on page 141 .
Troubleshooting a SAS or SAS RAID Controller
NOTE: When troubleshooting a SAS RAID controller, also see the documentation
for your operating system and the controller.
Problem
• Error message indicates a problem with the SAS or SAS RAID controller.
book.book Page 125 Wednesday, June 24, 2009 8:21 AM