Concept Guide

Firmware inventory

Lifecycle Controller-Remote Services provide information about each of the component firmware installed on the target system and the

available firmware images are cached in the Lifecycle Controller.

Additional information contained in the available properties is:

• Firmware type

• Installed and previous (rolled back) firmware versions

• Installation date

• Vendor IDs

• Revision number

NOTE: Configuration changes and firmware updates made within the operating system may not be properly reflected in

inventory until a server restart is performed.

Event alerts

Alerts and actions can be set for certain events that occur on a managed system. An event occurs when the status of a system

component has changed to the predefined condition. If an event matches an event filter and this filter is configured to generate an alert

(email, SNMP trap, or IPMI alert), an alert is sent to one or more configured destinations. If the same event filter is also configured to

perform an action (such as reboot, power cycle, or power off the system), the action is performed. You can set only one action for an

event.

SupportAssist Collection

SupportAssist Collection is used to provide information about health report of hardware, Operating System (OS), and software

applications installed on a server. This feature includes application information collected by Dell System E-Support Tool (DSET). This

report is used by administrators to resolve business-critical issues. Examples of data collected in the SupportAssist Collection are:

• Hardware inventory

• Information on the server, Lifecycle Controller, and its components

• BIOS order boot information

• Lifecycle Controller log entries

• Firmware-related information

• vFlash SD Card partition information

• TTY logs for PERC controllers and NVMe PCIe SSD drives

NOTE:

The Tech Support Report feature is renamed as SupportAssist Collection in the iDRAC web interface. This

feature is still referred as Embedded Tech Support Report in the RACADM and WS-MAN interfaces.

Out-of-band server performance monitoring

Using this feature, you can monitor the performance index of CPU, memory, and I/O. Intel ME supports Compute Usage Per Second

(CUPS) functionality for monitoring the performance. The monitoring is independent of the OS and does not use CPU resources. The Intel

ME displays a platform CUPS sensor that provides the computation, memory and I/O resource utilization value in the form of a platform

CUPS Index. iDRAC monitors this CUPS index for overall system utilization and also the instant value of CPU, Memory, and I/O utilization

index.

NOTE: To use this feature, iDRAC enterprise license is required.

For more information about monitoring the out-of-band performance, see the Dell Base Metrics Profile and Dell Sensors Profile document

available at www.delltechcenter.com/systemsmanagement.

Maintain

Using various Lifecycle Controller-Remote Services capabilities, you can maintain the health of a system throughout its lifecycle. You can

use features such as remote firmware management, part replacement, server profile import or export, and provisioning server to maintain

a system using Lifecycle Controller-Remote Services.

Remote Services Features