Users Guide

CAUTION: You should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that came with the product.
Viewing system health
iDRAC and CMC (for blade servers) Web interfaces display the status for the following:
• Batteries
• Chassis Controller Status
• Fans
• Intrusion
• Power Supplies
• Removable Flash Media
• Temperatures
• Voltages
• CPU
In iDRAC Web interface, go to Overview → Server → System Summary → Server Health section.
To view CPU health, go to Overview → Hardware → CPU.
The system health indicators are:
• — Indicates a normal status.
• — Indicates a warning status.
• — Indicates a failure status.
• — Indicates an unknown status.
Click any component name in the Server Health section to view details about the component.
Generating SupportAssist Collection
If you have to work with Tech Support on an issue with a server but the security policies restrict direct
internet connection, then you can provide Tech Support with necessary data to facilitate troubleshooting
of the problem without having to install software or download tools from Dell and without having access
to the Internet from the server operating system or iDRAC. You can send the data from an alternate
system and be certain that the data collected from your server is not viewable by non-authorized
individuals during the transmission to Tech Support.
You can generate a health report of the server and then export the report to a location on the
management station (local) or to a shared network location such as Common Internet File System (CIFS)
or Network File Share (NFS). You can then share this report directly with the Tech Support. To export to a
network share such as CIFS or NFS, direct network connectivity to the iDRAC shared or dedicated
network port is required.
339