Users Guide

• For Linux, run Linux_OSCollector_Startup.exe.
7. After the OS collector has completed transferring the data to iDRAC, the USB device is removed
automatically by iDRAC.
8. Return to the SupportAssist page, click the Refresh icon to reflect the new timestamp.
9. To export the data, under Export Location, select Local or Network.
10. If you have selected Network, enter the network location details.
11. Select the I agree to allow SupportAssist to use this data option and click Export to export the data
to the specified location.
Generating SupportAssist Collection manually using RACADM
To generate the SupportAssist Collection by using RACADM, use the techsupreport subcommand. For
more information, see the iDRAC RACADM Command Line Reference Guide available at dell.com/
esmmanuals.
Checking server status screen for error messages
When a flashing amber LED is blinking, and a particular server has an error, the main Server Status Screen
on the LCD highlights the affected server in orange. Use the LCD navigation buttons to highlight the
affected server, then click the center button. Error and warning messages will be displayed on the second
line. For the list of error messages displayed on the LCD panel, see the server’s Owner’s Manual.
Restarting iDRAC
You can perform a hard or soft iDRAC restart without turning off the server:
• Hard restart — On the server, press and hold the LED button for 15 seconds.
• Soft restart — Using iDRAC Web interface or RACADM.
Resetting iDRAC using iDRAC web interface
To restart iDRAC, do one of the following in the iDRAC Web interface:
• Go to Overview → Server → Summary. Under Quick Launch Tasks, click Reset iDRAC.
• Go to Overview → Server → Troubleshooting → Diagnostics. Click Reset iDRAC.
Resetting iDRAC using RACADM
To restart iDRAC, use the racreset command. For more information, see the RACADM Reference Guide
for iDRAC and CMC
available at dell.com/support/manuals.
Erasing system and user data
You can erase system component(s) and user data for those components. The system components
include:
• Lifecycle Controller Data
• Embedded Diagnostics
• Embedded OS Driver Pack
• BIOS reset to default
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