Users Guide

Use case scenarios

This section helps you in navigating to specific sections in the guide to perform typical use case

scenarios.

Troubleshooting an inaccessible managed system

After receiving alerts from OpenManage Essentials, Dell Management Console, or a local trap collector,

five servers in a data center are not accessible with issues such as hanging operating system or server.

Need to identify the cause to troubleshoot and bring up the server using iDRAC.

Before troubleshooting the inaccessible system, make sure that the following prerequisites are met:

• Enable last crash screen

• Alerts are enabled on iDRAC

To identify the cause, check the following in the iDRAC web interface and re-establish the connection to

the system:

NOTE: If you cannot access the iDRAC web interface, go to the server, access the LCD panel, write

down the IP address or the host name, and then perform the following operations using iDRAC web

interface from your management station:

• Server’s LED status — Blinking amber or Solid amber.

• Front Panel LCD status or error message — Amber LCD or error message.

• Operating system image is seen in the Virtual Console. If you can see the image, reset the system

(warm boot) and log in again. If you are able to log in, the issue is fixed.

• Last crash screen.

• Boot capture video.

• Crash capture video.

• Server Health status — Red x icons for the system components with issues.

• Storage array status — Possible array offline or failed

• Lifecycle log for critical events related to system hardware and firmware and the log entries that were

logged at the time of system crash.

• Generate Tech Support report and view the collected data.

• Use the monitoring features provided by iDRAC Service Module