Users Guide

Getting Help: Dell™ PowerVault™ 50F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
file:///C|/Users/sharon_anand/Desktop/PowerVault/50f_enit/GETTING.HTM[3/15/2013 11:32:06 AM]
Back to Contents Page
Getting Help: Dell™ PowerVault™ 50F 8-Port Fibre Channel Switch
Installation and Troubleshooting Guide
Overview • Technical Assistance • Help Tools • Problems With Your Order • Product Information • Returning
Items for Warranty Repair or Credit • Before You Call • Dell Contact Numbers
Overview
This chapter describes the tools Dell provides to help you when you have a problem with your PowerVault™
50F. It also tells you when and how to call Dell for technical or customer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it out.
2. Use Dell's extensive suite of online services available at Dell's World Wide Web site (www.dell.com)
for help with installation and troubleshooting procedures.
For more information, refer to "World Wide Web on the Internet" found later in this chapter.
3. If the preceding steps have not resolved the problem and you need to talk to a Dell technician, call
Dell's technical support service.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
NOTE: Dell's Express Service Code system may not be available in all countries.
For instructions on using the technical support service, refer to "Technical Support Service" and
"Before You Call
".
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your
local Dell representative for information on availability.
World Wide Web
The Internet is your most powerful tool for obtaining information about your system and other Dell products.
Through the Internet, you can access most of the services described in this chapter, including AutoTech,