Administrator Guide
You can use the Terminal Services Advanced Client to connect to your NAS system from a client system. You can access
Terminal Services Client through the NAS Manager or the Start menu.
To access Terminal Services from the NAS Manager, perform the following steps:
1. Log in to the NAS Manager.
2. Click Maintenance.
3. Click Terminal Services.
4. Enter the administrator user name and password and click OK.
NOTE: The default administrator user name is administrator and the default password is powervault.
Troubleshooting
Use the following tables to help you troubleshoot various conditions that might occur on your NAS system:
Table 9-1, "General Troubleshooting"
Table 9-2, "NAS Manager"
Table 9-3, "Dell ActiveArchive"
Table 9-4, "Dell OpenManager Array Manager"
Table 9-5, "UNIX and Red Hat Linux"
Table 9-6, "Macintosh and AppleTalk"
Table 9-7, "Netscape Navigator"
Table 9-1. General Troubleshooting
Issue Possible Cause Resolution
I just created a new volume on my
system but cannot see the volume on
Windows Explorer through Terminal
Services.
Terminal Services cannot
update to show a new volume
during the session in which it
was created.
Log off Terminal Services. When you reconnect to
Terminal Services, the volume should be visible.
I see the following error message in the
event log:
WMI ADAP was unable to load the
winspool.drv performance library
due to an unknown problem within
the library: 0x0
This is an issue with the WDAP
Performance library and is
documented on Microsoft's
website.
Connect to the system via Terminal Services
Advanced Client, and then open a local command
prompt. Type the following command:
WINMGMT/CLEARADAP. When the prompt returns,
type WINMGMT/RESYNCPERF winmgmt service
PID.
I have just brought up my new NAS
system on the network, but I am unable
to upload files using FTP even though I
am the administrator.
By default, no user has write
privileges on the default FTP
site.
The FTP permissions must be configured using
the Microsoft Management Console (MMC). To
access the MMC, click Computer Management
on the Advanced Administration Menu, which is
available through Terminal Services. See the
online help for specific information about
configuring this service.
I have deleted an FTP share and folder
from my NAS system. However, when I
use Terminal Services to confirm the
removal, I can still see the shared
folder in the FTP section of the MMC.
By default, this folder is not
deleted by the NAS Manager.
Manually remove this listing from the listed
shared folders in the FTP section of the MMC.