Administrator Guide

network.
I am trying to install the CA ARCServe
Remote Agent on the NAS system by
mounting the CD share that contains
the CA ARCServe CD. However, I am
having trouble installing the program.
The CA installer does not work
properly when installing from
a CD share mounted on your
NAS system.
To install the CA ARCServe Remote Agent, copy
the CD contents to drive C of your NAS system.
Then run the installer from the NAS system. Or,
connect a keyboard, monitor, and mouse to the
NAS system and use the CD from the local CD
drive.
After restoring files from a backup, the
modified dates of folders are
inconsistent.
The modified dates of folders
reflect either the date you
performed the restore or the
date the folder was modified.
Take no action. This is a design issue that occurs
only with folders; the files' modified dates are
consistent.
The Advanced Administration Menu
does not display anymore.
You were not logged off of
Terminal Services before you
closed the NAS Manager.
Log off Terminal Services by clicking the Start
button on the NAS system and logging off.
The device "Communication cable
between two computers" shows
changed in the online diagnostics.
Online diagnostics has
improperly identified this
device as an external modem.
Because the "Communication cable between two
computers" device is allocated to the Routing and
Remote Access services, do not attempt to run
diagnostics on this device.
The system summary and the task
manager show twice as many
processors as are actually installed in
the system.
The NAS system provides a
hyperthreading option, which
allows one physical processor
to appear to the operating
system and other applications
as two logical processors.
Take no action. Your NAS system is operating
correctly.
Table 9-2. NAS Manager
Issue Possible Cause Resolution
I am trying to select the
Administer My Appliance
link on the opening page of
the NAS Manager, but the
link does not function
properly.
The user account that you used to
log in to the domain does not have
administrator privileges. The link
does not work for users without
administrator privileges.
Type the address of the NAS Manager in your browser.
For SSL connections, type: https://servername:1279
or
https://IPaddress:1279
For non-SSL connections, type:
http://servername:1278 or
http://IPaddress:1278
I have just deleted a
volume, and now I am
unable to view my shares
in the NAS Manager.
In the event that a volume with
shares is deleted, the NAS Manager
cannot display any shares until the
shares that were directed to the
deleted volume are removed.
Use Terminal Services Advanced Client to remove the
shares for the deleted volume. Exit the NAS Manager,
and restart the system. The shares should now be
visible.
I have just added an HTTP
share but cannot see it
from the NAS Manager.
For security purposes, directory
browsing is not enabled by default
on an HTTP share directed to the
same folder or volume as another
share.
To enable directory sharing for an HTTP share, from the
NAS Manager Maintenance page, click Terminal
Services Advanced Client, and then modify the Web
sharing properties of the folder.
I have just changed the IP
address of my system, and
now I cannot administer it
through the NAS Manager.
Although the IP address changed,
your local host is still trying to
communicate with the system using
the old IP address. It takes
approximately 15 minutes for the
IP address to automatically update
on most networks.
Close Microsoft Internet Explorer (or for Red Hat Linux
only, Netscape Navigator 6.2.2 or later). Reconnect
using the newly created IP address. Type:
https://IPaddress:1279. It takes approximately 15
minutes for the DNS server to recognize the new IP
address.
I can only see the first 100
items in the NAS Manager
Web user interface.
The NAS Manager will only display
100 items per page.
To display the next 100 items, click the down-arrow icon
at the top of the list.
In the NAS Manager, if I
click OK and then click
Cancel, it doesn't seem to
Cancel does not dynamically stop
an update to the system after you
click OK.
If an operation has been performed in error, the system
administrator must change the setting back manually.