Dell PowerVault DL Backup To Disk Appliance Powered By Symantec Backup Exec Release Notes
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Information in this publication is subject to change without notice. © 2012 Dell Inc. All rights reserved.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 Introduction..................................................................................................................................5 Critical System Information......................................................................................................................................5 The System Stops Responding.....................................
Unconfigured Virtual Disks Cannot Be Deleted From The Backup Exec Console...........................................13 Simultaneous Multiple Deduplication Backup Jobs Fail To Complete............................................................13 Backup Exec Console Displays A Message.....................................................................................................13 System Stops Responding.....................................................................................................
Introduction Before troubleshooting issues with your system, ensure that the appliance software is up to date by running Symantec LiveUpdate and the Dell PowerVault DL Backup to Disk Appliance Recovery and Update Utility at support.dell.com. NOTE: DL Backup to Disk Appliances are not factory installed from Dell with Symantec Backup Exec 2012. However, the DL Backup to Disk Appliance can be upgraded to Symantec Backup Exec 2012 using the Recovery Update Utility (RUU) 3.5 upgrade process.
Installation And Setup Issues This section describes installation and setup issues and the solutions. When Applying A Symantec License File, One Or More Of The Pre-Installed Products Is Not Selected For Install Description When applying a Symantec license file on a system that already has licenses installed, one or more of the pre-installed products may get unselected during Review Licenses.
Microsoft Windows Displays A Message Prompting The User To Format A Disk NOTE: Applies to your Dell DL2000 system. Description Workaround/ Solution When a new virtual disk is detected on the appliance (whether created manually or automatically based on Disk Configuration Policy settings), Windows prompts the user to format the virtual disk. CAUTION: Selecting the option to format the disk may result in loss of data. On the prompt, click Cancel. The backup application configures the new virtual disk.
Disk Configuration Does Not Occur Description A disk configuration does not occur if a user without administrative rights sets the disk configuration policy to Automatic with confirmation. The user requires appropriate account permissions to do so. Workaround/ Solution Log on to the DL2xxx system with administrative privileges.
CAUTION: Deleting a PDDE_Volume mount point results in DSF data loss. Proceed with the following steps only if the PDDE_Volume is a Windows folder: 1. Delete the PDDE_Volume folder. 2. Using Server Administrator, locate the unconfigured virtual disk with a hardware name of VDS_CREATED_xxx where xxx is a number such as "001". 3. Select Fast Initialize in Available Tasks for the virtual disk. 4. Press to refresh the screen. 5. Under Available Tasks for the virtual disk, select Delete. 6.
The Storage Tab In The Backup Exec Console Displays The Message: Discovering Devices Description When new drives are detected or some previously configured drives are removed, the Storage tab in Backup Exec Console displays the message: Discovering Devices. This message can take up to 30 minutes to clear. Workaround/ Solution If the Discovering Devices message is not cleared after 30 minutes, restart the Backup Exec services.
Workaround/ Solution Navigate to one of the other tabs in the Backup Exec Console and navigate back to the Storage tab. The Icon For The Home Tab In The Backup Exec Console Is Replaced By A Red Alert Icon Description If there is an active license-related alert, the icon in the Home tab is replaced by a red alert icon. This issue also occurs when a Symantec license file is applied. Workaround/ Solution Review the active alerts on the Home tab.
Backup Exec Deduplication Services Are Not Running Description Under certain circumstances, the Backup Exec Deduplication services may not start when required. Workaround/ Solution Perform the following steps: 1. Use the Windows Service Manager to restart the following services.
Unconfigured Virtual Disks Cannot Be Deleted From The Backup Exec Console Description Backup Exec continues to display an unconfigured virtual disk until the virtual disk is removed from the system. Workaround/Solution If the virtual disk is no longer required, use Server Administrator to initialize and delete the unused virtual disk. Simultaneous Multiple Deduplication Backup Jobs Fail To Complete NOTE: Applies to your Dell DL2000 and DL2100 systems.
Workaround/Solution Download and install Dell OpenManage Server Administrator 6.4 or later located at support.dell.com/support/downloads. Backup Exec Server Service Stops Responding NOTE: Applies to your Dell DL2000 and DL2100 systems. Description If the properties of a virtual disk are requested multiple times within the Backup Exec console's Devices view, the Backup Exec Server service stops functioning. A Backup Exec user interface stack trace may appear on the console.
Workaround/Solution Download and run the Dell PowerVault Recovery and Update Utility (RUU) from support.dell.com to update the Dell applications. Backup Exec May Generate Two Notifications NOTE: Applies to your Dell DL2000 system. Description Backup exec may generate two notifications. Workaround/Solution If a hot spare disk is removed from the enclosure, the Backup Exec may generate two notifications. Acknowledge both notifications. No other action is necessary.
Workaround/ Solution For more information on how to repair the Backup Exec console installation, see the topic Dell PowerVault DL Backup to Disk Powered by Symantec User’s Guide at support.dell.com/manuals. After Upgrading Backup Exec 12.5 To 2010, All Configured Disks Show Up As Offline NOTE: Applies to your Dell DL2000 and DL2100 systems. Description Backup Exec 12.5 licenses are incompatible with Backup Exec 2010.
3. In Device Information, edit the name in the Name field. The Configuration Wizard Displays An Error Message Description SNMP services fail to configure during a recovery installation of the appliance using the Dell PowerVault DL Backup to Disk Appliance Recovery and Update Utility (RUU) and displays the message: An error occurred while configuring SNMP....
Backup Exec DSF Remains In Offline Or Undiscovered State During IDR NOTE: Applies to your Dell DL2000 and DL2100 systems. Description In a disaster recovery scenario after completing the restore job and restarting Backup Exec services, the DSF state is Offline or Undiscovered. Workaround/ Solution Verify that the Backup Exec Deduplication Storage services are running. If the services are not running, see the topic Backup Exec Deduplication services are not running.
