Book.book Page 1 Monday, September 14, 2009 12:57 PM Dell™ PowerVault™ DL2000 Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Book.book Page 2 Monday, September 14, 2009 12:57 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2008 Dell Inc. All rights reserved.
Book.book Page 3 Monday, September 14, 2009 12:57 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . 11 . . . . . . 12 . . . . . . . . . . 13 . . . . . . . . . . . . 15 . . . . . . . . . . 17 . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . .
Book.book Page 4 Monday, September 14, 2009 12:57 PM . . . . . . . . . . 45 . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . 49 . . . . . . . . . . . . . . 50 Responding to Error Messages Using the System Setup Program System Setup Options Main Screen Memory Information Screen CPU Information Screen Integrated Devices Screen . . . . . . . . . . . . . 51 . . . . . . . . . . . 53 Serial Communication Screen . .
Book.book Page 5 Monday, September 14, 2009 12:57 PM Hard Drives . . . . . . . . . . . . . . . . . . . . . . . Before You Begin . 68 . . . . . . . . . . . . . . . . . 69 Removing a Drive Blank . . . . . . . . . . . . . . 69 Installing a Drive Blank . . . . . . . . . . . . . . 70 . . . . . . . . . 70 . . . . . . . . . . 70 . . . . . . . . . . . . .
Book.book Page 6 Monday, September 14, 2009 12:57 PM . . . . . . . . . . . . . SAS Controller Daughter Card Installing a SAS Controller Daughter Card . . . . . 85 . . . . . . . . . . . 87 . . . . 87 . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . 88 SAS Controller Daughter Card Cabling Guidelines . . . . . . Removing a SAS Controller Daughter Card Configuring the Boot Device Expansion Cards . . . . . . 88 . . . . . . . . . . . . 88 . . . . . . . . . . . 90 . .
Book.book Page 7 Monday, September 14, 2009 12:57 PM . . . . . . . . . . . 105 . . . . . . . . . . . . . . . . . . . . . . . 105 Removing a Processor . . . . . . . . . . . . . . . 105 Installing a Processor . . . . . . . . . . . . . . . 108 . . . . . . . . . . . . . . . . . . . . . 110 . . . . . . . . . . . 110 . . . . . . . . . . . . . 112 Activating the Integrated NIC TOE Processors . System Battery . Replacing the System Battery Expansion-Card Riser Boards .
Book.book Page 8 Monday, September 14, 2009 12:57 PM Start-Up Routine . . . . . . . . . . . . . . . . . . . . . Checking the Equipment . . . . . . . . . . . . . . . . . 130 . . . . 130 . . . . . . 131 Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections . . . . . . . . 131 . . . . . . . . . . . 132 . . . . . . . . . . . . 133 . . . . . . . . . .
Book.book Page 9 Monday, September 14, 2009 12:57 PM 5 Running the System Diagnostics 153 . . . . . . . . . . . . . . 153 When to Use the System Diagnostics . . . . . . . . . . 154 . . . . . . . . . . . . 154 . . . . . . . . . . 154 . . . . . . . . . . . . . 155 Selecting Devices for Testing . . . . . . . . . . . 155 Selecting Diagnostics Options . . . . . . . . . . . 155 . . . . . . . . .
Book.book Page 10 Monday, September 14, 2009 12:57 PM Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Index 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Book.book Page 11 Monday, September 14, 2009 12:57 PM About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
Book.book Page 12 Monday, September 14, 2009 12:57 PM • Operating system documentation describes how to install (if necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to configure and install these options. • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.
Book.book Page 13 Monday, September 14, 2009 12:57 PM Table 1-1. Keystrokes for Accessing System Features (continued) Keystroke Description Option is displayed only if you have PXE support enabled through the System Setup Program (see "Integrated Devices Screen" on page 51). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.
Book.book Page 14 Monday, September 14, 2009 12:57 PM Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
Book.book Page 15 Monday, September 14, 2009 12:57 PM Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector 4 LCD panel Icon Description Provides system ID, status information, and system error messages. The LCD lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.
Book.book Page 16 Monday, September 14, 2009 12:57 PM Figure 1-2. Hard-Drive Indicators 1 2 1 drive-status indicator (green and amber) 2 green drive-activity indicator Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears.
Book.book Page 17 Monday, September 14, 2009 12:57 PM Table 1-3. Hard-Drive Indicator Patterns for RAID (continued) Condition Drive-Status Indicator Pattern Drive ready for insertion or removal Off Drive predicted failure Blinks green, amber, and off. Drive failed Blinks amber four times per second. Drive rebuilding Blinks green slowly. Drive online Steady green. Rebuild aborted Blinks green three seconds, amber three seconds, and off six seconds.
Book.book Page 18 Monday, September 14, 2009 12:57 PM 11 video connector 13 Dell remote access controller (optional) 12 serial connector Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.
Book.book Page 19 Monday, September 14, 2009 12:57 PM Table 1-4. Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational. Power supply fault Amber indicates a problem with the power supply. AC line status Green indicates that a valid AC source is connected to the power supply. Figure 1-4.
Book.book Page 20 Monday, September 14, 2009 12:57 PM Figure 1-5. NIC Indicators 2 1 1 Table 1-5. link indicator 2 activity indicator NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network. Activity indicator is amber blinking Network data is being sent or received.
Book.book Page 21 Monday, September 14, 2009 12:57 PM NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 167. Table 1-6. LCD Status Messages Code Text Causes Corrective Actions N/A SYSTEM NAME A 62-character string that This message is for can be defined by the user in information only. the System Setup program.
Book.book Page 22 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1310 RPM Fan ## RPM of specified cooling fan is out of acceptable operating range. See "Troubleshooting System Cooling Problems" on page 140. E1313 Fan Redundancy The system is no longer fan-redundant. Another fan failure will put the system at risk of overheating. Check control panel LCD for additional scrolling messages.
Book.book Page 23 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubleshooting System Cooling Problems" on page 140. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 150.
Book.book Page 24 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E141F CPU Protocol The system BIOS has reported a processor protocol error. See "Getting Help" on page 167. E1420 CPU Bus PERR The system BIOS has reported a processor bus parity error. See "Getting Help" on page 167. E1421 CPU Init The system BIOS has reported a processor initialization error. See "Getting Help" on page 167.
Book.book Page 25 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1620 PS # Input Range Power source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 139. E1624 PS Redundancy The power supply See "Troubleshooting subsystem is no longer Power Supplies" on redundant.
Book.book Page 26 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text E1712 PCI SERR B## D## F## Causes The system BIOS has reported a PCI system PCI SERR Slot error on a component that resides in PCI # configuration space at bus ##, device ##, function ##. The system BIOS has reported a PCI system error on a component that resides in the specified slot. Corrective Actions Remove and reseat the PCI expansion cards.
Book.book Page 27 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1811 HDD ## Rbld Abrt The specified hard drive has experienced a rebuild abort. See "Troubleshooting a Hard Drive" on page 146. If the problem persists, see your RAID documentation. E1812 HDD ## Removed The specified hard drive has been removed from the system. Information only. E1913 CPU & Firmware Mismatch The BMC firmware does not support the CPU.
Book.book Page 28 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E2011 Mem Config Err Memory detected, but is not configurable. Error detected during memory configuration. See "Troubleshooting System Memory" on page 142. E2012 Unusable Memory Memory is configured, but See "Troubleshooting not usable. Memory System Memory" on subsystem failure. page 142.
Book.book Page 29 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes E201E POST Mem Test BIOS POST memory test failure. E201F DRAC Config Dell remote access controller (DRAC) configuration failure. Corrective Actions See "Troubleshooting System Memory" on page 142. If problem persists, see "Getting Help" on page 167. Check screen for specific error messages. Ensure that DRAC cables and connectors are properly seated.
Book.book Page 30 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text E2111 SBE Log The system BIOS has See "Troubleshooting Disable Crd # disabled memory single-bit System Memory" on DIMM ## error (SBE) logging, and page 142. will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS. If no memory riser card is present, the "Crd #" string is left out of the message.
Book.book Page 31 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E2119 Fatal SB Mem CRC One of the connections in See "Troubleshooting the FBD memory System Memory" on subsystem link on the page 142. Southbound side has failed. I1910 Intrusion System cover has been removed. I1911 >3 ERRs Chk Log LCD overflow message.
Book.book Page 32 Monday, September 14, 2009 12:57 PM the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display: • Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.
Book.book Page 33 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages Message Causes Corrective Actions Alert! Redundant memory disabled! Memory configuration does not support redundant memory. Installed memory modules are not the same type and size; faulty memory module(s). Ensure that all memory modules are of the same type and size and that they are properly installed. If the problem persists, see "Troubleshooting System Memory" on page 142. Attempting to update Remote Configuration.
Book.book Page 34 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions DIMM pairs must be matched in size, speed, and technology. The following DIMM pair is mismatched: DIMM x and DIMM y. Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "System Memory" on page 100.
Book.book Page 35 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Diskette drive n seek failure Incorrect configuration settings in the System Setup program. Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 45. Faulty or improperly installed diskette drive. Replace the diskette. If the problem persists, see "Troubleshooting an Optical Drive" on page 143.
Book.book Page 36 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Error: Memory Faulty or improperly See "Troubleshooting failure detected. seated memory module(s). System Memory" on Memory size page 142. reduced. Replace the faulty DIMM as soon as possible. !!*** Error: Dell Dell Remote Access Remote Access Controller initialization Controller failure initialization failure*** DRAC virtual USB devices may not be available...
Book.book Page 37 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Manufacturing mode System is in detected manufacturing mode. Corrective Actions Reboot to take the system out of manufacturing mode. MEMBIST failure - Faulty memory module(s). See "Troubleshooting The following System Memory" on DIMM/rank has been page 142.
Book.book Page 38 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical/diskette drive subsystem, hard drive, or hard-drive subsystem, or no boot disk in drive A. Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting an Optical Drive" on page 143, "Troubleshooting an Optical Drive" on page 143, and "Troubleshooting a Hard Drive" on page 146.
Book.book Page 39 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes PCIe Degraded Link Faulty or improperly Width Error: installed PCIe card in the Embedded specified slot. Bus#nn/Dev#nn/Funcn Expected Link Width is n Corrective Actions Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 88. If the problem persists, see "Getting Help" on page 167.
Book.book Page 40 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Read fault The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the diskette. Ensure that the diskette and hard drive cables are properly connected.
Book.book Page 41 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions The amount of system memory has changed Memory has been added or If memory has been added removed or a memory or removed, this message is module may be faulty. informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module.
Book.book Page 42 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Timer chip counter Faulty system board. 2 failed Corrective Actions See "Getting Help" on page 167. Microprocessor(s) is not supported by the system. Install a supported microprocessor or microprocessor combination. See "Processors" on page 105. The key was pressed during POST, but no utility partition exists on the boot hard drive. Create a utility partition on the boot hard drive.
Book.book Page 43 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Warning: The current memory configuration is not optimal. Dell recommends a population of 2, 4, or 8 DIMMs. DIMMs should be populated sequentially starting in slot 1. System has detected a legal but non-optimal population of DIMMs (for example, 1 DIMM, 6 DIMMs, 4 DIMMs in slots 1, 2, 5, and 6, etc.).
Book.book Page 44 Monday, September 14, 2009 12:57 PM Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 167, and then follow the instructions in that section for obtaining technical assistance. Alert Messages Systems management software generates alert messages for your system.
Book.book Page 45 Monday, September 14, 2009 12:57 PM Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Book.book Page 46 Monday, September 14, 2009 12:57 PM Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field.
Book.book Page 47 Monday, September 14, 2009 12:57 PM Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2.
Book.book Page 48 Monday, September 14, 2009 12:57 PM Table 2-2. System Setup Program Options (continued) Option Description CPU Information Displays information related to microprocessors (speed, cache size, and so on). Enable or disable Hyper-Threading technology by changing the setting of the Logical Processor option. See Table 2-4. SATA Port X Displays type and capacity of SATA drive attached to Port X.
Book.book Page 49 Monday, September 14, 2009 12:57 PM Table 2-2. System Setup Program Options (continued) Option Description Keyboard NumLock (On default) Determines whether your system starts up with the NumLock mode activated on 101- or 102-key keyboards (does not apply to 84-key keyboards). Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached.
Book.book Page 50 Monday, September 14, 2009 12:57 PM Table 2-3. Memory Information Screen (continued) Option Description Snoop Filter (Disabled default) Enables or disables the snoop filter option. Low Power Mode (Disabled default) Enables or disables the low power mode of the memory. When set to Disabled, the memory runs at full speed. When set to Enabled, the memory runs at a reduced speed to conserve energy.
Book.book Page 51 Monday, September 14, 2009 12:57 PM Table 2-4. CPU Information Screen (continued) Option Description Demand-Based Power Management (Enabled default) Enables or disables demand-based power management. When enabled, the CPU Performance State tables will be reported to the operating system; when disabled, the CPU Performance State tables will not be reported to the operating system.
Book.book Page 52 Monday, September 14, 2009 12:57 PM Table 2-5. Integrated Devices Screen Options (continued) Option Description Embedded Gb NIC1 (Enabled with PXE default) Enables or disables the system's integrated NIC. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots. MAC Address Displays the MAC address for the integrated 10/100/1000 NIC.
Book.book Page 53 Monday, September 14, 2009 12:57 PM Serial Communication Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Table 2-6. Serial Communication Screen Options Option Description Serial Communication Options are On with Console Redirection via COM2, and Off.
Book.book Page 54 Monday, September 14, 2009 12:57 PM Table 2-7. System Security Screen Options (continued) Option Description Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up. To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked.
Book.book Page 55 Monday, September 14, 2009 12:57 PM Table 2-7. System Security Screen Options (continued) Option TPM Clear (No default) Description NOTICE: Clearing the TPM will cause loss of all encryption keys in the TPM. This will prevent booting to the operating system and result in loss of data if the encryption keys cannot be restored. Be sure to back up the TPM keys prior to enabling this option. When set to Yes, all the contents of the TPM are cleared.
Book.book Page 56 Monday, September 14, 2009 12:57 PM Exit Screen After you press to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs.
Book.book Page 57 Monday, September 14, 2009 12:57 PM Assigning a System Password Before you assign a system password, enter the System Setup program and check the System Password option. When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password.
Book.book Page 58 Monday, September 14, 2009 12:57 PM Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 59), the system accepts your setup password as an alternate system password. When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security.
Book.book Page 59 Monday, September 14, 2009 12:57 PM Deleting or Changing an Existing System Password 1 When prompted, press to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing during POST. 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked. 4 When prompted, type the system password.
Book.book Page 60 Monday, September 14, 2009 12:57 PM After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password. A change to the Setup Password option becomes effective immediately (restarting the system is not required).
Book.book Page 61 Monday, September 14, 2009 12:57 PM Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely.
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Book.book Page 64 Monday, September 14, 2009 12:57 PM Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Book.book Page 65 Monday, September 14, 2009 12:57 PM 1 SAS controller daughter card 3 power supply bay 4 power supplies (2) 5 left riser 6 central riser 7 memory modules (8) 8 heatsinks and microprocessors (2) 9 hot-pluggable fans (4) 10 SAS backplane 11 slimline optical drive 2 sideplane 12 SATA hard drives (up to 4, depending on configuration) 13 control panel The system board holds the system's control circuitry and other electronic components.
Book.book Page 66 Monday, September 14, 2009 12:57 PM 3 Rotate the left end of the bezel away from the system to release the right end of the bezel. 4 Pull the bezel away from the system. See Figure 3-2. Figure 3-2. Removing the Front Bezel 2 1 1 bezel lock 2 control panel LCD Replacing the Front Bezel To replace the front bezel, perform the above steps in reverse. Opening and Closing the System CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 67 Monday, September 14, 2009 12:57 PM Opening the System To upgrade or troubleshoot the system, remove the system cover to gain access to internal components. 1 Unless you are installing a hot-plug component such as a cooling fan or power supply, turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 To remove the system cover, turn the latch release lock counter-clockwise to the unlocked position. See Figure 3-3.
Book.book Page 68 Monday, September 14, 2009 12:57 PM Figure 3-3. Removing the Cover 1 2 3 1 latch 3 alignment J hooks 2 latch release lock Hard Drives This subsection describes how to install and configure SATA hard drives in the system's internal hard-drive bays. Your system features up to four SATA 3.5-inch hard drives. All drives connect to the system board through the SAS backplane board. See "SAS Backplane Board Connectors" on page 161 for information on these backplane options.
Book.book Page 69 Monday, September 14, 2009 12:57 PM Before You Begin Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types: • SATA drive carrier — Usable only with a SATA hard drive. • SATAu drive carrier — Usable with either a SAS hard drive or a SATA hard drive with a universal interposer card.
Book.book Page 70 Monday, September 14, 2009 12:57 PM Installing a Drive Blank The drive blank is keyed to ensure correct insertion into the drive bay. To install a 3.5-inch drive blank, insert and rotate in the keyed side of the blank into the drive bay and press evenly on the other end of the blank until it is fully inserted and latched. Removing a Hot-Plug Hard Drive 1 Remove the front bezel, if attached. See "Removing the Front Bezel" on page 65.
Book.book Page 71 Monday, September 14, 2009 12:57 PM 3 Install the hot-plug hard drive. Open the handle on the hard-drive carrier. a Figure 3-4. Installing a Hot-Plug Hard Drive 1 2 3 1 hard drive 3 drive carrier release handle 2 drive carrier b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1.
Book.book Page 72 Monday, September 14, 2009 12:57 PM Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card: a Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card. b Push the lever away from the carrier rail to release the left end of the card. c Rotate the left end away from the hard drive to release the connector.
Book.book Page 73 Monday, September 14, 2009 12:57 PM Figure 3-5. Installing a SATA Hard Drive Into a SATA Drive Carrier 2 1 3 1 screws (4) 3 SATA hard drive 2 SATA drive carrier Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the back of the hard drive.
Book.book Page 74 Monday, September 14, 2009 12:57 PM 2 Viewing the assembly as shown in Figure 3-6, align the bottom rear screw hole on the hard drive with the hole labeled "SATAu" on the hard drive carrier. When aligned correctly, the rear of the interposer will be flush with the rear of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-6.
Book.book Page 75 Monday, September 14, 2009 12:57 PM Figure 3-6.
Book.book Page 76 Monday, September 14, 2009 12:57 PM Power Supplies Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration.
Book.book Page 77 Monday, September 14, 2009 12:57 PM Figure 3-7. Removing and Installing a Power Supply 1 2 3 1 locking tab 3 power-supply handle 2 cable retention bracket Replacing a Power Supply 1 With the power-supply handle in the extended position, slide the new power supply into the chassis. See Figure 3-7. 2 Rotate the handle down until it is completely flush with the power-supply faceplate and the orange snap engages. See Figure 3-7.
Book.book Page 78 Monday, September 14, 2009 12:57 PM Removing the Power Supply Blank Using a Phillips screwdriver, remove the screw on the left side of the blank, rotate the blank slightly to clear the bay, and remove from the chassis. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.
Book.book Page 79 Monday, September 14, 2009 12:57 PM Figure 3-8. Removing and Installing a Cooling Fan 2 3 1 1 fan bracket 3 fan 2 fan handle Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-8. 2 Close the system. See "Closing the System" on page 67.
Book.book Page 80 Monday, September 14, 2009 12:57 PM Cooling Shroud The cooling shroud produces and directs airflow over the system memory modules. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow the DIMMs to cool before handling them. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
Book.book Page 81 Monday, September 14, 2009 12:57 PM Installing the Cooling Shroud 1 Align the hinges on the shroud pivots located on either end of the fan bracket. See Figure 3-9. 2 Slowly lower the shroud straight down into the system until the fan connector engages and the latches snap into place. Fan Brackets Removing the Fan Bracket CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 82 Monday, September 14, 2009 12:57 PM Figure 3-10. Removing and Installing the Fan Bracket 3 2 4 1 5 1 release latch 2 fan bracket 3 plastic clip 4 fan bracket slot in power supply cage 5 tabs (2) Replacing the Fan Bracket 1 Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray. 2 Gently rotate the left end of the fan bracket downward into the system until the release latch and plastic clip fully engage.
Book.book Page 83 Monday, September 14, 2009 12:57 PM Cable Routing Cables that extend through the system front-to-back are routed along a cable path within the interior right wall of the system chassis. The cables are secured by a cable retention bracket that attaches to the inner wall. Removing the Cable Retention Bracket 1 Remove the cooling shroud. See "Removing the Cooling Shroud." 2 Remove the cooling fan bracket. See "Removing the Fan Bracket.
Book.book Page 84 Monday, September 14, 2009 12:57 PM Figure 3-11. Removing and Installing the Cable Retention Bracket 3 4 2 1 5 6 1 cable retention bracket 2 release latch 3 hooks (3) 4 right chassis wall 5 chassis slots (6) 6 tab (3) Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable retention bracket into the slots in the chassis wall and slide the bracket back until the latch engages. 2 Install the cooling fan bracket. See "Replacing the Fan Bracket.
Book.book Page 85 Monday, September 14, 2009 12:57 PM SAS Controller Daughter Card Your system includes a dedicated slot on the sideplane for a SAS controller daughter card. The SAS controller daughter card provides the SAS storage subsystem for your system’s internal hard drives. The SAS controller daughter card is shown in Figure 3-12. Installing a SAS Controller Daughter Card 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
Book.book Page 86 Monday, September 14, 2009 12:57 PM Figure 3-12.
Book.book Page 87 Monday, September 14, 2009 12:57 PM SAS Controller Daughter Card Cabling Guidelines Figure 3-13. SAS Controller Daughter Card Cabling With 3.5-inch x4 Backplane 2 3 1 4 5 1 SAS controller 0 2 SAS controller daughter card 3 SAS controller 1 4 SAS backplane A 5 3.5-inch x4 backplane Removing a SAS Controller Daughter Card 1 Disconnect the control panel cable. See "Removing the Control Panel Assembly" on page 122 2 Disconnect any SAS cables from the card.
Book.book Page 88 Monday, September 14, 2009 12:57 PM If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program. The System Setup program provides options that the system uses to scan for installed boot devices. See "Using the System Setup Program" on page 45 for information about the System Setup program.
Book.book Page 89 Monday, September 14, 2009 12:57 PM NOTE: The procedure for installing expansion cards into the left and central risers is the same except that there is no card guide for cards installing into the central riser, and only half-height cards are supported on the central riser. Full-length expansion card installation is illustrated in Figure 3-14. 1 Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card.
Book.book Page 90 Monday, September 14, 2009 12:57 PM Figure 3-14. Installing an Expansion Card 3 4 5 2 1 1 front card guide 2 expansion-card connector 3 card-edge connector 4 expansion card 5 expansion-card guide latch 6 Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its cable connections. 7 Close the system. See "Closing the System" on page 67.
Book.book Page 91 Monday, September 14, 2009 12:57 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Disconnect all expansion-card cables. 4 Release the expansion card: a Open the expansion-card latch. See Figure 3-14. b Grasp the expansion card by its top corners, and carefully remove it from the expansion-card connector.
Book.book Page 92 Monday, September 14, 2009 12:57 PM 4 Remove any expansion cards from the expansion-card cage. See "Removing an Expansion Card" on page 90. 5 Press the two blue release latches on the expansion-card cage. See Figure 3-15. Figure 3-15. Installing and Removing the Expansion-Card Cage 1 2 3 1 expansion-card cage 3 release latches (2) 2 chassis pins (2) 6 Lift the cage straight up to clear the chassis. See Figure 3-15.
Book.book Page 93 Monday, September 14, 2009 12:57 PM Replacing the Expansion-Card Cage CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Book.book Page 94 Monday, September 14, 2009 12:57 PM 5 Angle the DRAC card so that its NIC connector inserts through the backpanel DRAC card opening, aligning the card with the back standoff. Figure 3-16.
Book.book Page 95 Monday, September 14, 2009 12:57 PM 7 Connect the two short ribbon cables to the DRAC card and the system board. See Figure 6-2 for the connector locations NOTICE: Be careful when attaching cables to the system board that you do not damage the surrounding system board components. a Connect one cable to connector 1 on the DRAC card and to DRAC_CONN1 on the system board. b Connect the second cable to connector 2 on the DRAC card and to DRAC_CONN2 on the system board.
Book.book Page 96 Monday, September 14, 2009 12:57 PM 8 Add any PCI cards that were removed from the central riser. See "Installing an Expansion Card" on page 88. 9 Close the system. See "Closing the System" on page 67. 10 Reconnect the system and peripherals to their power sources, and turn them on. Optical Drive and Cable A slimline optical drive is mounted on a tray that slides in the front panel and connects to the controllers on the system board through the SAS backplane board.
Book.book Page 97 Monday, September 14, 2009 12:57 PM 4 Disconnect the optical drive cable from the back of the drive. 5 To remove the optical drive, press down and forward on the blue tray release tab and slide the drive tray out of the system. See Figure 3-17. Figure 3-17.
Book.book Page 98 Monday, September 14, 2009 12:57 PM 5 Remove the cable retention bracket from the right interior wall of the chassis. Push the blue release latch and push the bracket toward the front of the system until the bracket detaches from the chassis slots. 6 Route the SATA cable in the cable channel in the right wall of the chassis and replace the cable bracket over the cable. See Figure 3-18. Figure 3-18.
Book.book Page 99 Monday, September 14, 2009 12:57 PM Removing the Optical Drive Cable CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Book.book Page 100 Monday, September 14, 2009 12:57 PM System Memory You can upgrade your system memory to a maximum of 16 GB by installing 667MHz fully buffered (FB) DDR II memory modules in sets of 1-GB or 2-GB. The eight memory sockets are located on the system board under the cooling shroud adjacent to the power supply bays. See Figure 6-2. You can purchase memory upgrade kits from Dell.
Book.book Page 101 Monday, September 14, 2009 12:57 PM • Memory sparing and memory mirroring require eight FBDs, and all FBDs must be of identical memory size, speed, and technology. • Memory sparing and memory mirroring cannot be implemented at the same time. Non-Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines.
Book.book Page 102 Monday, September 14, 2009 12:57 PM Installing Memory Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Book.book Page 103 Monday, September 14, 2009 12:57 PM Figure 3-19. Installing and Removing a Memory Module 1 2 3 4 1 memory module 2 memory module socket ejectors (2) 3 socket 4 alignment key 6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
Book.book Page 104 Monday, September 14, 2009 12:57 PM 9 Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 81. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 10 Close the system. See "Opening the System" on page 67. 11 (Optional) Enter the System Setup program, and check the System Memory setting on the main System Setup screen.
Book.book Page 105 Monday, September 14, 2009 12:57 PM 4 Locate the memory module sockets on the system board. See Figure 6-2. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow the DIMMs to cool before handling them. Handle the DIMMs by the card edges, and avoid touching the DIMM components. 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-19. 6 Replace the memory cooling shroud.
Book.book Page 106 Monday, September 14, 2009 12:57 PM 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 67. 4 Remove the fans. See "Removing a System Fan" on page 78 5 Remove the fan bracket. See "Removing the Fan Bracket" on page 81. NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket.
Book.book Page 107 Monday, September 14, 2009 12:57 PM Figure 3-20. Installing and Removing the Heat Sink 1 2 3 1 heat sink 3 retention lever latch 2 heat-sink retention levers (2) 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Open the other heat sink retention lever. 9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise direction until it releases from the processor.
Book.book Page 108 Monday, September 14, 2009 12:57 PM Figure 3-21. Installing and Removing a Processor 1 2 3 6 4 5 1 notch in processor (2) 2 processor 3 socket-release lever 4 processor shield 5 ZIF socket 6 socket key (2) 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor.
Book.book Page 109 Monday, September 14, 2009 12:57 PM b With the processor and the socket keys aligned, set the processor lightly in the socket. NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. c Close the processor shield. See Figure 3-21. d When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-21.
Book.book Page 110 Monday, September 14, 2009 12:57 PM See "Running the System Diagnostics" on page 154 for information about running the diagnostics. System Battery The system battery is a 3.0-volt (V), coin-cell battery. Replacing the System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Book.book Page 111 Monday, September 14, 2009 12:57 PM Figure 3-22. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 Install the new system battery. a Support the battery connector by pressing down firmly on the positive side of the connector.
Book.book Page 112 Monday, September 14, 2009 12:57 PM 11 To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at least an hour. 12 After an hour, reconnect the system to its electrical outlet and turn it on. 13 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on page 167 for instructions on obtaining technical assistance.
Book.book Page 113 Monday, September 14, 2009 12:57 PM Figure 3-23. Replacing the Left Riser Board 3 4 5 2 1 1 riser release pin 2 expansion-card rails 3 expansion-card cage 4 riser securing tabs (6) 5 riser securing slots (6) Installing the Left Riser Board CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 114 Monday, September 14, 2009 12:57 PM 2 Slide the riser board toward the expansion card openings until you feel the riser-board release pin snap into place. 3 Replace the expansion-card cage. See "Replacing the Expansion-Card Cage" on page 93. 4 Install all expansion cards in the expansion-card slots. See "Installing an Expansion Card" on page 88. 5 Close the system. See "Closing the System" on page 67.
Book.book Page 115 Monday, September 14, 2009 12:57 PM Figure 3-24. Installing the Central Riser Board 2 3 1 4 5 1 card guide (2) 2 release tab 3 central riser board 4 guide pins (2) 5 system board socket Installing the Central Riser Board 1 Fitting the two guides over the guide pins on the system board, gently lower the central riser board until the board connector is firmly seated into the system board socket. See Figure 3-24.
Book.book Page 116 Monday, September 14, 2009 12:57 PM 4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 81. 5 Install the optical drive cable. See "Removing the Optical Drive Cable" on page 99. 6 Close the system. See "Closing the System" on page 67. 7 Reconnect the system and peripherals to their power sources, and turn them on. Sideplane Board Removing the Sideplane Board CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 117 Monday, September 14, 2009 12:57 PM Figure 3-25.
Book.book Page 118 Monday, September 14, 2009 12:57 PM Installing the Sideplane Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Book.book Page 119 Monday, September 14, 2009 12:57 PM NOTE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from which bay. 5 Disconnect the SAS cable(s) and control panel cable from the backplane connectors. See "SAS Controller Daughter Card Cabling Guidelines" on page 87 and "Removing the Control Panel Assembly" on page 122. 6 If applicable, remove the storage controller daughter card. See "Removing a SAS Controller Daughter Card" on page 87.
Book.book Page 120 Monday, September 14, 2009 12:57 PM Figure 3-26. SAS Backplane Board Removal 2 3 4 1 5 1 drive carrier 2 SAS-backplane board release pin 3 SAS backplane board 4 securing slots (10) 5 securing tabs (10) Installing the SAS Backplane Board CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 121 Monday, September 14, 2009 12:57 PM 4 Replace the fan bracket. See "Replacing the Fan Bracket" on page 82. 5 Replace the fans. See "Replacing a Cooling Fan" on page 79. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 81. 7 Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on page 85. 8 Reattach the SAS controller daughter card cables and the control panel cable.
Book.book Page 122 Monday, September 14, 2009 12:57 PM Control Panel Assembly (Service-only Procedure) NOTE: The control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 123 Monday, September 14, 2009 12:57 PM Figure 3-27. Control Panel Removal 5 4 6 3 2 1 7 1 display module label 2 display module securing screws (2) 3 display module 4 display module cable 5 control panel cable 6 control panel circuit board 7 control-panel circuit board securing screws (3) Installing the Control Panel Assembly 1 Insert the display module into the chassis cutout and secure with the two Torx screws. 2 Affix the display module label to the display module.
Book.book Page 124 Monday, September 14, 2009 12:57 PM 5 Connect the control panel cable to the control panel board. See Figure 3-27. 6 Close the system. See "Closing the System" on page 67. 7 Reconnect the system to the power source and turn on the system and attached peripherals. 8 If applicable, install the bezel. System Board (Service-only Procedure) Removing the System Board CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 125 Monday, September 14, 2009 12:57 PM NOTE: While removing the memory modules, record the memory module socket locations to ensure proper installation. 10 Remove the heatsink(s) and microprocessor(s). See "Removing a Processor" on page 105. 11 Remove the TOE key, if present. See Figure 6-2 for the location of the TOE key. 12 Remove the sideplane. See "Removing the Sideplane Board" on page 116. 13 Remove the SAS backplane. See "Removing the SAS Backplane Board" on page 118.
Book.book Page 126 Monday, September 14, 2009 12:57 PM Figure 3-28.
Book.book Page 127 Monday, September 14, 2009 12:57 PM Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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Book.book Page 129 Monday, September 14, 2009 12:57 PM Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 130 Monday, September 14, 2009 12:57 PM Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 143. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 146. An unfamiliar constant scraping or See "Getting Help" on page 167. grinding sound when you access a drive.
Book.book Page 131 Monday, September 14, 2009 12:57 PM Table 4-2.
Book.book Page 132 Monday, September 14, 2009 12:57 PM To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again. 3 Determine whether the system has monitors attached to both the front and rear video connectors. The system supports only one monitor attached to either the front or rear video connector.
Book.book Page 133 Monday, September 14, 2009 12:57 PM Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step.
Book.book Page 134 Monday, September 14, 2009 12:57 PM 2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 134.
Book.book Page 135 Monday, September 14, 2009 12:57 PM Action 1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 45. 2 Turn off the system and any USB devices. 3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector. 4 Turn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 167.
Book.book Page 136 Monday, September 14, 2009 12:57 PM Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 154. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 19. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing.
Book.book Page 137 Monday, September 14, 2009 12:57 PM Troubleshooting a Wet System Problem • Liquid spilled on the system. • Excessive humidity. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Book.book Page 138 Monday, September 14, 2009 12:57 PM Troubleshooting a Damaged System Problem • System was dropped or damaged. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Book.book Page 139 Monday, September 14, 2009 12:57 PM NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program" on page 45. 2 Turn off the system and disconnect it from the electrical outlet for at least one hour.
Book.book Page 140 Monday, September 14, 2009 12:57 PM 1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 153. 2 Locate the faulty power supply. The power supply's fault indicator is lit. See "Power Indicator Codes" on page 18. NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed.
Book.book Page 141 Monday, September 14, 2009 12:57 PM • Cables inside the system obstruct airflow. • An individual cooling fan has failed. See "Troubleshooting a Fan" on page 141. Troubleshooting a Fan Problem • System-status indicator is amber. • Systems management software issues a fan-related error message. • Front panel LCD indicates a problem with the fan. Action CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 142 Monday, September 14, 2009 12:57 PM Troubleshooting System Memory Problem • Faulty memory module. • Faulty system board. • Front-panel status LCD indicates a problem with system memory. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Book.book Page 143 Monday, September 14, 2009 12:57 PM 10 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 45. If the amount of memory installed does not match the system memory setting, then perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. b Open the system. See "Opening and Closing the System" on page 66.
Book.book Page 144 Monday, September 14, 2009 12:57 PM Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Book.book Page 145 Monday, September 14, 2009 12:57 PM Action 1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works. 2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4 Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and SCSI controller card.
Book.book Page 146 Monday, September 14, 2009 12:57 PM 14 If you cannot resolve the problem, see "Getting Help" on page 167 for information on obtaining technical assistance. Troubleshooting a Hard Drive Problem • Device driver error. • One or more hard drives not recognized by the system. Action CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 147 Monday, September 14, 2009 12:57 PM c Exit the configuration utility and allow the system to boot to the operating system. 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system documentation for more information. 7 Check the cable connections inside the system: a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. b Open the system.
Book.book Page 148 Monday, September 14, 2009 12:57 PM support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. 2 Enter the System Setup program and ensure that the SAS controller daughter card is enabled. See "Using the System Setup Program" on page 45.
Book.book Page 149 Monday, September 14, 2009 12:57 PM Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. Problem • Error message indicates a problem with an expansion card. • Expansion card performs incorrectly or not at all. Action CAUTION: Many repairs may only be done by a certified service technician.
Book.book Page 150 Monday, September 14, 2009 12:57 PM 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. If the tests fail, see "Getting Help" on page 167. 14 For each expansion card you removed in step 10, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening and Closing the System" on page 66.
Book.book Page 151 Monday, September 14, 2009 12:57 PM 3 Open the system. See "Opening and Closing the System" on page 66. 4 Ensure that each processor and heat sink are properly installed. See "Processors" on page 105. 5 Close the system. See "Opening and Closing the System" on page 66. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 Run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step.
Book.book Page 152 Monday, September 14, 2009 12:57 PM 20 Open the system. See "Opening and Closing the System" on page 66. 21 Reinstall the processors that you removed in step 10. See "Processors" on page 105. 22 Close the system. See "Opening and Closing the System" on page 66. 23 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 167.
Book.book Page 153 Monday, September 14, 2009 12:57 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
Book.book Page 154 Monday, September 14, 2009 12:57 PM When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and optical drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive.
Book.book Page 155 Monday, September 14, 2009 12:57 PM Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select.
Book.book Page 156 Monday, September 14, 2009 12:57 PM Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: 156 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the currently selected device, component, or test.
Book.book Page 157 Monday, September 14, 2009 12:57 PM Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. NOTE: To access the jumpers, remove the cooling shroud by lifting the release latch and sliding the shroud towards the front of the system. See Figure 3-9.
Book.book Page 158 Monday, September 14, 2009 12:57 PM Table 6-1. System Board Jumper Settings Jumper 1 PWRD_EN Setting Description (default) The password feature is enabled. The password feature is disabled. 2 NVRAM_CLR (default) The configuration settings are retained at system boot. The configuration settings are cleared at the next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system.
Book.book Page 159 Monday, September 14, 2009 12:57 PM Figure 6-2. System Board Connectors 1 2 25 3 24 4 23 5 6 22 7 8 9 10 11 12 21 20 Table 6-2.
Book.book Page 160 Monday, September 14, 2009 12:57 PM Table 6-2.
Book.book Page 161 Monday, September 14, 2009 12:57 PM SAS Backplane Board Connectors Figure 6-3 shows the location of the connectors on the SAS backplane board. Figure 6-3. SAS Backplane Board Components: 3.
Book.book Page 162 Monday, September 14, 2009 12:57 PM Sideplane Board Connectors See Figure 6-4 for the location and description of connectors on the sideplane board. Figure 6-4.
Book.book Page 163 Monday, September 14, 2009 12:57 PM Figure 6-5. Optional PCIe Left Expansion-Card Riser Board Components 1 2 3 4 5 1 riser release pin 2 slot 2 PCIe x8 lane width 3 slot 3 PCIe x4 lane width 4 pin guide (2) 5 system board connector Figure 6-6.
Book.book Page 164 Monday, September 14, 2009 12:57 PM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 45. The password jumper enables these password features or disables them and clears any password(s) currently in use. NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with your system.
Book.book Page 165 Monday, September 14, 2009 12:57 PM 12 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 13 Assign a new system and/or setup password. To assign a new password using the System Setup program, see "Assigning a System Password" on page 57.
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Book.book Page 167 Monday, September 14, 2009 12:57 PM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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Book.book Page 169 Monday, September 14, 2009 12:57 PM Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
Book.book Page 170 Monday, September 14, 2009 12:57 PM boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing . Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.
Book.book Page 171 Monday, September 14, 2009 12:57 PM DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed.
Book.book Page 172 Monday, September 14, 2009 12:57 PM ESM — Embedded server management. expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
Book.book Page 173 Monday, September 14, 2009 12:57 PM headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.
Book.book Page 174 Monday, September 14, 2009 12:57 PM kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. lb — Pound(s). LCD — Liquid crystal display.
Book.book Page 175 Monday, September 14, 2009 12:57 PM memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software.
Book.book Page 176 Monday, September 14, 2009 12:57 PM pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives.
Book.book Page 177 Monday, September 14, 2009 12:57 PM RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — An I/O port used most often to connect a modem to your system.
Book.book Page 178 Monday, September 14, 2009 12:57 PM system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. system.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the system.
Book.book Page 179 Monday, September 14, 2009 12:57 PM video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors.
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