Dell PowerVault LTO5-140HH Tape Drive User's Guide TM TM Introduction Setting Up the Tape Drive Using the Tape Drive Using the Tape Backup Software Troubleshooting Specifications Getting Help Contacting Dell Appendix - Regulatory Information Glossary NOTE: A NOTE indicates important information that helps you make better use of your system. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Back to Contents Page Appendix - Regulatory Information: Dell PowerVault LTO5-140HH Tape Drive User's Guide TM Regulatory Information for Taiwan Figure 17.
Back to Contents Page Contacting Dell: Dell PowerVault LTO5-140HH Tape Drive User's Guide TM TM To contact Dell electronically, you can access the following websites: l www.dell.com l support.dell.com (support) l www.dell.com/regulatory_compliance (regulatory compliance informaton) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed.
Switchboard 0820 240 530 00 Bahamas General Support toll-free: 1-866-278-6818 Barbados General Support 1-800-534-3066 Website: support.euro.dell.
China (Xiamen) Country Code: 86 Technical Support (printers) toll-free: 800 858 2311 Customer Care toll-free: 800 858 2060 Customer Care Fax Home and Small Business City Code: 592 592 818 1308 toll-free: 800 858 2222 Preferred Accounts Division toll-free: 800 858 2557 Large Corporate Accounts GCP toll-free: 800 858 2055 Large Corporate Accounts Key Accounts toll-free: 800 858 2628 Large Corporate Accounts North toll-free: 800 858 2999 Large Corporate Accounts North Government and Education
Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard France (Paris) (Montpellier) Switchboard (calls from outside of France) International Access Code: 00 Sales Country Code: 33 Fax City Codes: (1) (4) Fax (calls from outside of France) 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales
and 1600448046 Sales (Large Corporate Accounts) 1600 33 8044 Sales (Home and Small Business) 1600 33 8046 Website: support.euro.dell.com E-mail: dell_direct_support@dell.
Preferred Accounts Division Sales (over 400 employees) 044-556-3433 Public Sales (government agencies, educational institutions, and medical institutions) 044-556-5963 Global Segment Japan 044-556-3469 Individual User 044-556-1760 Switchboard 044-556-4300 E-mail: krsupport@dell.
Netherlands (Amsterdam) Technical Support Fax 020 674 47 66 Home/Small Business Customer Care 020 674 42 00 International Access Code: 00 Relational Customer Care 020 674 4325 Country Code: 31 Home/Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 City Code: 20 New Zealand Website: support.ap.dell.
Customer Care toll-free: 1 800 394 7430 (option 6) Transaction Sales toll-free: 1 800 394 7412 Corporate Sales toll-free: 1 800 394 7419 Website: support.euro.dell.com E-mail: czech_dell@dell.com Slovakia (Prague) International Access Code: 00 Country Code: 421 Technical Support Customer Care 02 5441 5727 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard (Sales) 02 5441 7585 Website: support.euro.dell.com South Africa (Johannesburg) E-mail: dell_za_support@dell.
Website: support.ap.dell.com E-mail: ap_support@dell.com Taiwan International Access Code: 002 Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) toll-free: 00801 86 1011 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 00801 60 1256 Customer Care toll-free: 00801 60 1250 (option 5) Transaction Sales toll-free: 00801 65 1228 Corporate Sales toll-free: 00801 651 227 Country Code: 886 Website: support.ap.dell.
Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210 Business U.S.A.
Back to Contents Page Getting Help: Dell PowerVault LTO5-140HH Tape Drive User's Guide TM TM Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2. Run the system diagnostics and record any information provided. 3.
www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com.cn (China only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) l Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. l Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) cn_support@dell.com (China only) support.jp.dell.
AutoTech Service Dell's automated technical support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact information for your region. 2. Include a copy of the invoice and a letter describing the reason for the return. 3.
See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Back to Contents Page Glossary: Dell PowerVault LTO5-140HH Tape Drive User's Guide TM TM - A- B- C - D- E- F- G- H- I- J- L- M- N - O - P- R- S- T- U- V- W Numbers 2:1 compression. The relationship between the quantity of data that can be stored with compression as compared to the quantity of data that can be stored without compression. In 2:1 compression, twice as much data can be stored with compression as can be stored without compression. A A. See ampere. ampere (A).
D data. Any representations such as characters or analog quantities to which meaning is, or might be, assigned. data cartridge. A tape cartridge that is dedicated to storing data. Contrast with cleaning cartridge. data compression. See compression. data transfer rate. The average number of bits, characters, or blocks per unit of time that pass between corresponding equipment in a data transmission system. The rate is expressed in bits, characters, or blocks per second, minute, or hour. DC.
Generation 3. The informal name for the Ultrium 3 Tape Drive, which is the third-generation version of the Ultrium tape drive (Generation 1, 2). The Generation 3 drive has a native storage capacity of up to 400 GB per cartridge and a native sustained data transfer rate of 80 MB per second. Generation 4. The informal name for the Ultrium 4 Tape Drive, which is the fourth-generation version of the Ultrium tape drive (Generation 1, 2, 3).
Linear Tape-Open (LTO). A type of tape storage technology originally developed by the IBM Corporation, Hewlett-Packard, and Seagate. LTO technology is an "open format" technology, which means that its users have multiple sources of product and media. The "open" nature of LTO technology enables compatibility between different vendors' offerings by ensuring that vendors comply with verification standards. load.
(2) The state of a device when power has been applied to it. R read. To acquire or interpret data from a storage device, from a data medium, or from another source. reboot. To reinitialize the execution of a program by repeating the initial program load (IPL) operation. record.
tape path. Within a tape drive, the channel in which the media moves. V VDC. Volts DC (direct current). volt. The SI (international) unit of potential difference and electromotive force. Formally defined as the difference of electric potential between two points of a conductor that carries a constant current of one ampere when the power dissipated between these points is equal to one watt. W wet bulb temperature.
Back to Contents Page Introduction: Dell PowerVault LTO5-140HH Tape Drive User's Guide TM TM Overview Serial Attached SCSI (SAS) Interface Encryption Features Tape Backup Software Front Panel Rear Panel Overview The Dell PowerVault LTO5-140HH tape drive is a high-performance, high-capacity tape storage device that is designed to back up and restore data and archive and retrieve files in an Open Systems environment.
The LTO5-140HH Tape Drive has Application Managed Encryption (AME) functionality. AME is supported on Windows Server. You must have an application that supports encryption to use the drives encryption capability. For more details, consult your application support documentation.
5. Single dot. This single-character display is blank during normal operation. When a single dot illuminates and flashes on the display, the drive has created a dump of vital technical data to drive memory. 6. Encryption status LED. This white LED indicates all data (except for the label information) on the cartridge is encrypted. LTO5 cartridges only. Table 1.
4. RS-422 Figure 5. Rear Panel of External SAS Tape Drive 1. 2. 3. 4.
Back to Contents Page Setting Up the Tape Drive: Dell PowerVault LTO5-140HH Tape Drive User's Guide TM TM Pre-installed Internal Drives Installing Internal Drives Installing External Drives Loading Device Drivers Verifying Drive Operation Pre-installed Internal Drives Dell performs the installation and setup of internal tape drives that are shipped as part of a system. If tape backup software is included in your system, refer to the installation instructions included with the software.
1. Air Intake Area Step 2 — Removing Power from the System 1. Power-off the system. 2. Disconnect the power cord from both the electrical outlet and the system. Step 3 — Preparing the Mounting Bay in Your System CAUTION: To avoid personal injury or damage to the system or tape drive, ensure that the system power cord is disconnected before you install the drive. Refer to your system's documentation for instructions on how to prepare the mounting bay to receive the tape drive.
Attach the system SAS cable to the drive SAS connector, as shown in Figure 9, number 1. NOTE: You do not need to connect a separate power cable. Power is supplied through the SAS cable. Figure 9. Attach SAS Cable 1. SAS cable Step 7 — Securing the Drive The tape drive can now be secured to the system as shown in Figure 10. There are several ways to secure the drive. If the drive is on rails or in a sled, then push it in place.
NOTICE: The tape drive should not be stacked. Do not place anything on top of the unit. Step 2 — Connecting Power An external Dell PowerVault LTO5-140HH Tape Drive will operate using any voltage in the range 100–240 volts (50–60 Hz). No adjustment is needed. To connect your drive to the power supply, proceed as follows: 1. Plug the power cable securely into the socket on the rear panel of the drive. (See number 1 in Figure 5.) 2. Plug the other end of the power cable into a grounded power outlet. 3.
Windows 2008 32 bit: d:\Drivers\Windows 2008 32bit x86\ Windows6.0-KB971650-x86.msu Windows 2008 x64: d:\Drivers\Windows 2008 x64\ Windows6.0-KB971650-x64.msu ¡ Windows7: No Microsoft Hotfix or device driver is needed, proceed to Step 5 5. Double-click the installation file and follow the instructions.
Back to Contents Page Using the Tape Backup Software: Dell PowerVault LTO5-140HH Tape Drive User's Guide TM TM See the User's Operating Guide supplied with your Tape Backup application for more information about using the Tape Backup software. For the latest supported software versions, go to the Dell support website at support.dell.com or visit the support site of your backup software vendor.
Back to Contents Page Specifications: Dell PowerVault LTO5-140HH Tape Drive User's Guide TM TM General External Drive Internal Drive NOTE: These specifications are provided by the manufacturer for information purposes only and do not constitute an extension of Dell's warranty to you. Dell's warranty is contained in the documentation for your system.
Maximum wet bulb temperature 26°C (79°F) Internal Drive Physical Specifications Width (without bezel) 146.0 mm (5.75 in) Width (with bezel) 148.0 mm (5.83 in) Length (without bezel) 205.0 mm (8.09 in) Length (with bezel) 210.0 mm (8.29 in) Height (without bezel) 41.0 mm (1.63 in) without bezel Height (with bezel) 42.7 mm (1.69 in) with bezel Weight (without a cartridge) 1.
Dell™ PowerVault™ LTO5-140HH Documentation and Drivers English French German Spanish Japanese Korean Simplified Chinese Initial release: March 2010 Last revised: March 2010
Back to Contents Page Troubleshooting: Dell PowerVault LTO5-140HH Tape Drive User's Guide TM TM Obtaining Drivers and Firmware Upgrades Selecting a Diagnostic or Maintenance Function General Guidelines Methods of Receiving Errors and Messages Descriptions and Corrective Actions Fixing SAS Connectivity Problems Resolving Media-Related Problems Removing an Internal SAS Drive TapeAlert Recovering a Tape Cartridge Obtaining Drivers and Firmware Upgrades NOTICE: When updating firmware, do not power off the t
¡ ¡ mode. If the diagnostic fails, the fault LED flashes and an error code displays. When the cartridge is manually ejected and removed, the tape drive automatically exits maintenance mode. To halt the diagnostic and terminate the test, press the eject button twice anytime during the test. The drive acknowledges the request by slowing the flash rate of the on the single-character display from twice per second to once per second.
l l l l If no error is detected, the test begins again and runs for a maximum of ten times. After the tenth loop, the test stops and the drive automatically exits maintenance mode. If an error is detected, the tape drive displays "6" or "7" in the single-character display. Once the cartridge is manually ejected and removed, the tape drive exits maintenance mode. To halt the diagnostic at the end of the current 15 minute test loop, press the eject button once.
and exits maintenance mode. Function Code J - Fast Read/Write Test Approximate Run Time = 5 minutes Total Number of Loops = 10 Function Code performs tests to ensure that the drive can read from and write to tape. The diagnostic loops ten times. Press the eject button to stop the diagnostic and exit maintenance mode. Pressing the eject button once will abort the test at the end of the current test loop. Pressing the eject button twice will abort the test immediately.
General Guidelines If you encounter problems when running the Dell PowerVault LTO5-140HH Tape Drive, refer to Table 4 for common problems. If the problem is not identified, refer to "Methods of Receiving Errors and Messages." The color and condition of the LEDs may also indicate a problem. Table 4. General Troubleshooting If the problem is this… Do this… A code displays on the single-character display and the fault LED flashes amber.
Table 6 gives descriptions of the errors and messages that pertain to the tape drive, and tells what to do when you receive them. NOTICE: If the tape drive detects a permanent error and displays an error code other than , it automatically performs a dump of vital data to drive memory. If you force a dump, the existing dump will be overwritten and data will be lost. After you force a dump, do not turn off the power to the tape drive or you may lose the dump data. Table 6.
If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge's volume serial number, run the tape drive diagnostics (see Function Code 1 in "Selecting a Diagnostic or Maintenance Function"): l l If the diagnostics fail, contact Dell technical support. If the diagnostics succeed, run the Test Head diagnostic (see Function Code H in "Selecting a Diagnostic or Maintenance Function "). ¡ If the Test Head diagnostic fails, contact Dell technical support.
Fixing SAS Connectivity Problems If there appears to be a problem connecting or communicating with the drive, follow this procedure. 1. Ensure that the power is on to the tape drive. 2. Replace the SAS cable and interposers, if any, and retry the failing operation. 3. If these measures do not correct the problem, contact Dell customer support.
5 05h Read failure Set for any unrecoverable read error where If Flag 4 is also set, the cartridge is defective. Contact Dell technical isolation is uncertain and failure could be support. If Flag 4 is not set, see error code 6 in " Descriptions and due to a faulty tape cartridge or to faulty Corrective Actions." drive hardware.
"Specifications"). 27h Diagnostics required Set when the drive detects a failure that requires diagnostics to isolate the problem. See error code 6 in "Descriptions and Corrective Actions." 51 33h Tape directory invalid at unload Set when the tape directory on the tape cartridge that was previously unloaded is corrupted. The file-search performance is degraded. Rebuild the tape directory by reading all the data.
Back to Contents Page Using the Tape Drive: Dell PowerVault LTO5-140HH Tape Drive User's Guide TM TM Operating the Drive Loading, Unloading and Write-Protecting Cartridges Caring for Tape Cartridges Cleaning the Tape Mechanism Operating the Drive Turn on the external drive by pushing the power on/off button on the front panel (Figure 12). The tape drive runs its Power-On Self-Test (POST). At the end of the hardware self-test, the ready/activity LED must be solid green. Figure 12.
l l l l Generation 3 cartridges: Reads Generation 3 format Does not write Generation 3 format on Generation 3 cartridges Does not write Generation 5 format on Generation 4 cartridges Does not reformat Generation 4 cartridges to Generation 5 format Figure 14 shows the LTO Ultrium 1500 GB Data Cartridge and its components. Figure 14. LTO Ultrium 1500 GB Data Cartridge 1. 2. 3. 4. 5. 6.
NOTICE: Write-protection will not prevent a cartridge from being erased by bulk-erasure or degaussing. Do not bulk-erase Ultrium format cartridges. This will destroy prerecorded servo information and render the cartridge unusable. Always use the long or quick erase command in your backup software to erase cartridges.
Temperature 10° to 45°C (50° to 113°F) 16° to 35°C (61° to 95°F) 16° to 25°C (61° to 77°F) -23° to 49°C (-9° to 120°F) Relative humidity (noncondensing) 10% to 80% 20% to 80% 20% to 50% 5% to 80% Wet bulb temperature 26°C (79°F) 26°C (79°F) 26°C (79°F) 26°C (79°F) Notes: 1. Operational storage equals less than 1 year. 2. Archival storage equals 1 to 10 years. Perform a Thorough Inspection l l l l l l l Inspect the cartridge's packaging to determine potential rough handling.
