Administrator Guide

Retrieving trace buffers
To retrieve the trace buffers:
1. From the AMW, select Monitor > Health > Retrieve Trace Buffers.
The Retrieve Trace Buffers dialog is displayed.
2. Select either RAID controller module 0, RAID controller module 1, or both.
If the RAID controller module status message to the right of a check box indicates that the RAID controller module is offline, the check
box is disabled.
3. From the Trace buffers list, select the relevant option.
4. To move the buffer, select Move current trace buffer to the flushed buffer after retrieval.
NOTE: Move current trace buffer to the flushed buffer after retrieval is not available if the Flushed buffer option is
selected in step 3.
5. Enter a name for the physical disk data filename in Specify filename or click Browse to navigate to a previously saved file to
overwrite an existing file.
6. Click Start.
The trace buffer information is archived to the file specified.
7. After the retrieval process is completed:
• To retrieve trace buffers again using different parameters, repeat step 2 through step 6.
• To close the dialog, click Close.
Collecting physical disk data
You can use the Collect Physical Disk Data option to collect log sense data from all the physical disks on your storage array. Log sense
data consists of statistical information that is maintained by each of the physical disks in your storage array. Your Technical Support
representative can use this information to analyze the performance of your physical disks and for troubleshooting problems that may exist.
NOTE: Use this option only under the guidance of your Technical Support representative.
To collect physical disk data:
1. In the AMW, perform one of these actions:
• To collect data from all of the physical disks in the storage array, select Monitor > Health > Collect Physical Disk Data > All
Physical Disks.
• To collect data from a single physical disk that is selected in the Hardware tab, select Monitor > Health > Collect Physical Disk
Data > Selected Physical Disks.
The Collect Physical Disk Data window is displayed.
2. Enter a name for the physical disk data filename in Specify filename or click Browse to navigate to a previously saved file to
overwrite an existing file.
The suffix *.bin is added to the file automatically if you do not specify a suffix for the file.
3. Click Start.
The physical disk data collection is completed and saved at the location that you entered.
4. Click OK.
Creating a support data collection schedule
To creating a support data collection schedule:
1. From the EMW, select Tools > Legacy Collect Support Data > Create/Edit Schedule.
The Schedule Support Data Collection dialog is displayed.
2. In the Storage arrays table, select one or more storage arrays for which you want to create a schedule.
3. Click the Create/Edit button.
The Create/Edit Schedule dialog is displayed.
4. Select your desired settings and click OK.
The Schedule Support Data Collection dialog is displayed. The Storage arrays table is updated with the schedule changes you
made.
5. Select where you want to save the collected support data files:
• To use the default location, select Use default location.
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Storage array software