Administrator Guide

a. Click Save As.
b. To save all sections of the storage array profile, select All sections.
c. To save information from particular sections of the storage array profile, select the Select sections, and select the check boxes
corresponding to the sections that you want to save.
d. Select an appropriate directory.
e. In File Name, type the file name of your choice. To associate the file with a particular software application that opens it, specify a
file extension, such as .txt.
NOTE: The file is saved as ASCII text.
f. Click Save.
6. To exit the storage array profile, click Close.
Viewing the physical associations
You can use the Associated Physical Components option to view the physical components that are associated with source virtual
disks, snapshot virtual disks, snapshot repository virtual disks, disk groups, unconfigured capacity, and free capacity in a storage array.
To view the physical associations:
1. In the AMW, select a node in the Storage & Copy Services tab or in the object tree of the Host Mappings tab.
2. Click View Associated Physical Components. Alternatively, if the selected node is a virtual disk, right-click the node to open a pop-
up menu and select View > Associated Physical Components. If the selected node is a disk group, unconfigured capacity, or free
capacity, right-click the node to open a pop-up menu and select View Associated Physical Components.
The View Associated Physical Components dialog is displayed with blue dots next to the physical components that are associated
with the selected node.
3. To close the View Associated Physical Components dialog, click Close.
Recovering from unresponsive storage array
condition
A storage array can have an Unresponsive status for several reasons. Use the procedure in this topic to determine a possible cause and
solution. The MD Storage Manager can take up to five minutes to detect that a storage array has become unresponsive or becomes
responsive again. Before completing this procedure, make sure that you wait for some time before you decide that the storage array is still
unresponsive.
To recover from an unresponsive storage array:
1. Check the Tree View in the EMW to see if all storage arrays are unresponsive.
2. If any storage arrays are unresponsive, check the storage management station network connection to make sure that it can reach the
network.
3. Ensure that the RAID controller modules are installed and that there is power to the storage array.
4. If there a problem with the storage array, then correct the problem.
5. Perform one of these actions, depending on how your storage array is managed:
• Out-of-band managed storage array—Go to step 6.
• In-band managed storage array—Go to step 12.
6. For an out-of-band managed storage array, ensure that the RAID controller modules are network accessible by using the ping
command to make sure that the RAID controller module can be reached. Type one of these commands, and press <Enter>.
• ping <host-name>
• ping <RAID controller module-IP-addres>
7. If the verification is successful, see step 8, if not, see step 9.
8. Remove the storage array with the Unresponsive status from the EMW, and select Add Storage Array to add the storage array
again.
9. If the storage array does not return to Optimal status, check the Ethernet cables to make sure that there is no visible damage and that
they are securely connected.
10. Make sure the appropriate network configuration tasks have been performed. For example, make sure that IP addresses have been
assigned to each RAID controller module.
11. If there is a cable or network accessibility problem, see step 20, if not step 12.
Storage array software
163