Users Guide

Table 2. Issues and corrective steps

Issue Possible Resolution

Unable to connect to the provider

host

• Ensure that the URL used for storage provider is registered.

• Ensure that firewall settings allow for configured ports (default

values: 8080 and 8443).

• Ensure that the VASA provider service is started on provider host.

No datastore capabilities being

displayed

• Ensure that a valid vendor ID and model ID are listed for the

registered storage provider in vCenter Server.

• Ensure that monitored storage arrays have been added to the

array manager.

• Ensure that the VASA provider service is running on the provider

host.

Unable to access the Array

Manager

• Ensure that the URL for the Storage Array Manager is correct.

(The default provider host URL is http://localhost:8080/

arraytree/)

• Ensure that firewall settings allow configured ports.

• Ensure that the VASA provider service is running on the provider

host.

Event messages do not display

description information

This is a known issue with the VASA APIs and will be resolved in a

future release.

Troubleshooting logs

If further troubleshooting is required, Dell technical support may require that you send a copy of the

working log directory for analysis. The log directory is located on the VASA provider host at C:\Program

Files (x86)\ Dell\Modular Disk Storage VASA Provider\working\logs (64-bit) and C:\Program Files\ Dell

\Modular Disk Storage VASA Provider\working\logs (32-bit).

Configuration reset

If you want to reset the VASA provider configuration to a clean configuration, perform the following

steps:

1. Stop the Dell VASA provider application server service on provider host.

2. Delete the /db directory in the C:\Program Files (x86)\ Dell\Modular Disk Storage VASA Provider

\working directory.

3. Delete the /tmp directory in the C:\Program Files (x86)\ Dell\Modular Disk Storage VASA Provider

\working directory.

4. Start the Dell VASA Provider application server service on the provider host.

This procedure removes the alert information and cached data from the Dell VASA provider application

server. However, monitored storage array information is retained.