Owners Manual

Troubleshooting Your System
Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: To replace a RAID controller, always hot plug the replacement controller when the array has been powered on.
All new hard drives should be hot plugged to the array.
Do not use drives or RAID controllers from other arrays.
Topics:
• Troubleshooting Storage Array Startup Failure
• Troubleshooting Loss of Communication
• Troubleshooting External Connections
• Troubleshooting Power Supply or Cooling Fan Modules
• Troubleshooting Array Cooling Problems
• Troubleshooting Expansion Enclosure Management Modules
• Troubleshooting RAID controller modules
• Troubleshooting Physical Disks
• Troubleshooting Array and Expansion Enclosure Connections
• Troubleshooting a Wet System
• Troubleshooting a Damaged System
• Controller failure conditions
Troubleshooting Storage Array Startup Failure
If your system halts during startup, check if:
● The array emits a series of beeps.
● The array fault LEDs are lit.
● There is a constant scraping or grinding sound when you access the physical disk.
For assistance, contact Dell EMC Support.
Troubleshooting Loss of Communication
For information about troubleshooting loss of communication, see Troubleshooting Array and Expansion Enclosure Connections .
Troubleshooting External Connections
● Verify that the cables are connected to the correct ports before troubleshooting any external devices. For the location of
the back-panel connectors on your storage array, see Back Panel Features and Indicators.
● Ensure that all the cables are securely attached to the external connectors on your array.
● For information on cabling, see the Deployment Guide for your storage array at dell.com/powervaultmanuals.
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