Owners Manual

7. Replace the RAID controller module.

8. Turn on the host server.

If the problem is not resolved, see Getting Help.

If the Link Status LEDs are not Green

1. Turn off the host server.

2. Reseat the cables on the expansion array and the server.

3. Turn on the expansion arrays and the storage array and wait until the system is fully booted.

4. Turn on the host server.

5. Check the link status LED. If the link status LED is not green, replace the cables.

If the problem is not resolved, see Getting Help.

Troubleshooting Physical Disks

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by

your warranty. Read and follow the safety instructions that are shipped with your product.

1. Check the storage array profile to ensure that the most current version of the firmware is installed. For more information,

see the Support Matrix at dell.com/support/manuals.

2. Remove the physical disk from the system.

NOTE:

You must ensure that you check the physical disk indicators before removing the faulty physical disk from the

system.

3. Check the physical disks and the midplane to ensure that the connectors are not damaged.

4. Reinstall the physical disk.

5. If the problem is not resolved, replace the failed physical disk.

If the problem persists, see Getting Help.

Troubleshooting Array and Expansion Enclosure

Connections

1. Verify that the RAID controller module port link status LED and the RAID controller module status LED are solid green for

each port that is connected to a cable.

2. Ensure that all the cables are attached correctly according to the array mode you selected.

3. Turn off the host server, storage array, and expansion enclosures.

4. Reseat the RAID controller module and reconnect cables on the storage array and the host server.

5. Turn on the expansion arrays and then the storage array and wait until the system is fully booted.

6. Turn on the host server.

7. Check the LEDs of all cabled ports.

8. Reboot the host server.

NOTE: You must turn off the host server before resetting the cables on the storage array or expansion enclosure.

If the problem is not resolved, see Getting Help.

Troubleshooting Your System