Users Guide

Chapter 13 Troubleshooting
About RAS Tickets
Dell PowerVault ML6000 User’s Guide 380
4 Click Resolve.
The Ticket Resolution window appears. This window contains
information on how to resolve the ticket.
5 Review the description.
6 Do one of the following:
a To close the ticket now, click Close.
The Tools - All RAS Tickets window displays, with the RAS ticket
no longer in the list. The task is complete and the RAS ticket is
resolved.
b To leave the ticket open for future troubleshooting, click Exit.
Then you can perform the diagnostic steps you need to resolve a
related RAS ticket.
The path to open the appropriate screen is:
• From the Web client, select Tools > All RAS Tickets.
Closing RAS Tickets
Automatically 13
The library will close all currently open RAS tickets when you reboot the
library. If any errors occur during the reboot, the library issues new
tickets.
Note: You can use the
Go to RAS Ticket text box at the bottom of
the screen to locate a specific RAS ticket number. In
addition, if there is more than one page of RAS tickets, use
the Page1ofx arrows to view the additional tickets.
Note: To display all closed tickets, select the
Include Closed Tickets
check box at the bottom of the screen. The Tools - All RAS
Tickets
screen refreshes, with the Resolve button unavailable
for all closed RAS tickets.
Caution: Be careful when pressing the Close All Tickets button. This
closes all RAS tickets even if they are not resolved. It is
recommended that each RAS ticket be viewed, analyzed,
and closed individually.