Personal Computer User Manual

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Dell PowerVault NX200

Systems

Hardware Owner’s

Manual

book.book Page 1 Monday, August 9, 2010 3:07 PM

Summary of content (166 pages)

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book.book Page 2 Monday, August 9, 2010 3:07 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this publication is subject to change without notice. © 2010 Dell Inc. All rights reserved.
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book.book Page 3 Monday, August 9, 2010 3:07 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 11 . . . . . . 11 . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 14 Home Screen . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 17 Front-Panel Features and Indicators Setup Menu . View Menu Hard-Drive Indicator Patterns .
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book.book Page 4 Monday, August 9, 2010 3:07 PM Diagnostics Messages . Alert Messages . . . . . . . . . . . . . . . . . 50 . . . . . . . . . . . . . . . . . . . . . 50 Other Information You May Need 2 . . . . . . . . . . . . Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode . . 51 . . . . . . . . . . . . 51 Entering the System Setup Program . . . . . . . . . . . 52 Responding to Error Messages . . . . . . . . . . .
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book.book Page 5 Monday, August 9, 2010 3:07 PM UEFI Boot Settings Screen . System Utilities Screen . . . . . . . . . . . . . 65 . . . . . . . . . . . . . . 65 . . . . . . . . . 65 . . . . . . . . . . . . 66 . . . . . . . . . . . . . 68 System and Setup Password Features Using the System Password Using the Setup Password Embedded System Management . . . . . . . . . . . . . . 70 . . . . . . . . . 70 . . . . . . . . . . . . . . . 71 Baseboard Management Controller Configuration .
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book.book Page 6 Monday, August 9, 2010 3:07 PM Expansion Card Stabilizer . . . . . . . . . . . . . . . . 81 . . . . . . 81 . . . . . . . . . . . . . . . . . . . . . 82 Installing the Expansion Card Stabilizer Cooling Shroud . Removing the Cooling Shroud . . . . . . . . . . . 82 Installing the Cooling Shroud . . . . . . . . . . . . 83 . . . . . . . . . . . . . . . . . . . . . . . 84 Hard Drives . Removing a Hard-Drive Blank . . . . . . . . . . . 84 Installing a Hard-Drive Blank . . . .
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book.book Page 7 Monday, August 9, 2010 3:07 PM Expansion Cards . . . . . . . . . . . . . . . . . . . . . 103 . . . . . . 103 Installing an Expansion Card . . . . . . . . . . . . 104 Removing an Expansion Card . . . . . . . . . . . 107 . . . . . . . . . . . . 108 Expansion Card Installation Guidelines iDRAC6 Express Card (Optional). Installing an iDRAC6 Express Card . . . . . . . . . Removing an iDRAC6 Express Card (Optional) . 109 . . . . . . . . . . . . . . . 110 . . . . . . . . . .
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book.book Page 8 Monday, August 9, 2010 3:07 PM 4 Troubleshooting Your System Safety First—For You and Your System . . . . . . . . 129 . . . . . . . . 129 Troubleshooting System Startup Failure . . . . . . . . 129 Troubleshooting External Connections . . . . . . . . 130 Troubleshooting the Video Subsystem . . . . . . . . . 130 . . . . . . . . . . . . 130 Troubleshooting a USB Device . . . . . . . . . 131 . . . . . . . . . . . . . . . . . 131 Troubleshooting a Serial I/O Device .
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book.book Page 9 Monday, August 9, 2010 3:07 PM 5 Running the System Diagnostics . Using Online Diagnostics . . . . . . . . 148 . . . . . . 148 . . . . . . . . . . 149 . . . . . . . . . . . . . 149 Running the Embedded System Diagnostics System Diagnostics Testing Options Using the Custom Test Options Selecting Devices for Testing . . . . . . . . . . . 149 Selecting Diagnostics Options . . . . . . . . . . . 149 Viewing Information and Results .
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book.book Page 11 Monday, August 9, 2010 3:07 PM 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 51. Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as embedded system diagnostics.
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book.book Page 12 Monday, August 9, 2010 3:07 PM Front-Panel Features and Indicators Figure 1-1. Front Panel Features and Indicators 9 8 1 7 6 5 4 3 Item Indicator, Button, or Connector 1 2 Icon Optical drive (optional) Description Optional internal SATA DVD-ROM or DVD+/-RW NOTE: DVD devices are data only. 2 Front bezel lock Secures the front bezel to the system. 3 Front bezel Covers the system's front-loading hard drives. 4 USB connectors (2) Connects USB devices to the system.
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book.book Page 13 Monday, August 9, 2010 3:07 PM Item Indicator, Button, or Connector 6 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: When powering on the system, the video monitor can take several seconds up to over 2 minutes to display an image, depending on the amount of memory installed in the system.
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book.book Page 14 Monday, August 9, 2010 3:07 PM LCD Panel Features The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" on page 23 for information about specific status codes. The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition.
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book.book Page 15 Monday, August 9, 2010 3:07 PM Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 System identification Turns the system ID mode on (LCD panel flashes blue) and off. Press quickly to toggle the system ID on and off. If the system hangs during POST, press and hold the system ID button for more than five seconds to enter BIOS Progress mode.
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book.book Page 16 Monday, August 9, 2010 3:07 PM Setup Menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action. Option Description Select DHCP or Static IP to configure the network NOTE: If an iDRAC6 Express mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS card is installed on the to enable DNS and to view domain addresses.
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book.book Page 17 Monday, August 9, 2010 3:07 PM View Menu Option Description Displays the IPv4 or IPv6 addresses for the iDRAC6. NOTE: If an iDRAC6 Express Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). card is installed on the system, the BMC IP option NOTE: BMC IP supports only IPv4 addresses. is replaced by DRAC IP. BMC IP or DRAC IP MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.
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book.book Page 18 Monday, August 9, 2010 3:07 PM Hard-Drive Indicator Patterns 2 1 1 hard-drive activity indicator (green) 2 hard-drive status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
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book.book Page 19 Monday, August 9, 2010 3:07 PM Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, amber three seconds, and off six seconds. Rebuild aborted Back-Panel Features and Indicators Figure 1-3.
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book.book Page 20 Monday, August 9, 2010 3:07 PM Item Indicator, Button, or Connector Icon Description 1 Power supply Power supply — 375 W 2 USB connectors (4) Connects USB devices to the system. The ports are USB 2.0-compliant. 3 Ethernet connectors (2) Integrated 10/100/1000 NIC connectors. 4 video connector Connects a VGA display to the system. 5 serial connector Connects a serial device to the system. 6 PCIe expansion card slots (5) Connects up to five PCI Express.
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book.book Page 21 Monday, August 9, 2010 3:07 PM Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system. • If necessary, to enable ports on your system, use the System Setup program.
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book.book Page 22 Monday, August 9, 2010 3:07 PM Power Supply Indicator Codes A power supply has an LED indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. It also indicates that the system is in standby mode. • Green — When the system is on, a green light also indicates that the power supply is providing DC power to the system. Figure 1-4.
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book.book Page 23 Monday, August 9, 2010 3:07 PM LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 157.
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book.book Page 24 Monday, August 9, 2010 3:07 PM NOTE: The following LCD status messages are displayed in the Simple format. Table 1-1. LCD Status Messages Code Text Causes Corrective Actions E1000 Failsafe voltage error. Contact support. Check the system event log Remove AC power to the for critical failure events. system for 10 seconds and restart the system. E1114 Ambient Temp exceeds allowed range.
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book.book Page 25 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1229 CPU # VCORE Regulator failure. Reseat CPU. Specified processor VCORE voltage regulator has failed. Reseat the processor. See "Troubleshooting the Processor" on page 144. E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT Reseat the processor. voltage regulator has failed. See "Troubleshooting the Processor" on page 144. E122C CPU Power Fault.
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book.book Page 26 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text E1410 System Fatal Error detected. Causes Corrective Actions A fatal system error has been detected. Check LCD for additional scrolling messages. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 157. E1414 CPU # temp Processor is out exceeding of acceptable range. Check temperature range. CPU heatsink. E1418 CPU # not detected.
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book.book Page 27 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1420 CPU Bus The system BIOS has parity error. reported a processor Power cycle bus parity error. AC. Remove AC power to the system for 10 seconds and restart the system. E1422 CPU # machine The system BIOS has check error. reported a machine Power cycle check error. AC. Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 28 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1620 Power Supply # (### W) AC power error. Check PSU cables. Specified power supply's AC input is outside of the allowable range. Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting the Power Supply" on page 135. E1629 Power required > PSU wattage. Check PSU and config.
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book.book Page 29 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text E1712 PCI system error on Bus ## Device ## Function ## Causes Corrective Actions The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 143. E1714 Unknown The system BIOS has error.
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book.book Page 30 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text E1717 CPU # internal error. Review & clear SEL. Causes Corrective Actions The system BIOS has determined that the processor has had an internal error. Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help" on page 157.
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book.book Page 31 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text E2011 Memory configuratio n failure. Check DIMMs. Causes Corrective Actions Memory detected, but is not configurable. Error detected during memory configuration. See "Troubleshooting System Memory" on page 137. E2012 Memory Memory configured, configured but is unusable. but unusable. Check DIMMs. See "Troubleshooting System Memory" on page 137.
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book.book Page 32 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text Causes E2017 Timer refresh Timer refresh failure. failure. Power cycle AC. E2018 Programmable Timer error. Power cycle AC. Programmable interval timer error. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 157. Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 33 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text E201C SMI initializati on failure. Power cycle AC. Causes Corrective Actions System management interrupt (SMI) initialization failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 157. E201D Shutdown test BIOS shutdown failure. test failure. Power cycle AC.
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book.book Page 34 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text E2023 BIOS unable to mirror memory. Check DIMMs. Causes Corrective Actions The system BIOS could not enable memory mirroring because of a faulty memory module or an invalid memory configuration. See "Troubleshooting System Memory" on page 137. E2110 Multibit The memory module in See "Troubleshooting Error on DIMM slot "##" has had a multi- System Memory" on ##. Reseat bit error (MBE). page 137.
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book.book Page 35 Monday, August 9, 2010 3:07 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions I1911 LCD Log Full. Check SEL to review all Errors. LCD overflow message. A maximum of ten error messages can be displayed sequentially on the LCD. The eleventh message instructs the user to check the SEL for details on the events. Check the SEL for details on the events. I1912 SEL full. Review & clear log. The SEL is full of events and is unable to log any more.
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book.book Page 36 Monday, August 9, 2010 3:07 PM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 1-2.
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book.book Page 37 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor, memory modules, and expansion cards may not be supported by the power supply. If any system components were just upgraded, return the system to the previous configuration.
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book.book Page 38 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Caution! NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is Move the NVRAM_CLR installed in the clear setting. jumper to the default CMOS has been cleared. position (pins 3 and 5). See Figure 6-1 for jumper location. Restart the system and re-enter the BIOS settings. See "Using the System Setup Program and UEFI Boot Manager" on page 51. CPU set to minimum frequency.
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book.book Page 39 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Embedded NICx and NICy: OS NIC=, Management Shared NIC= The OS NIC interface is set in BIOS. The Management Shared NIC interface is set in management tools. Check the system management software or the System Setup program for NIC settings. If a problem is indicated, see "Troubleshooting a NIC" on page 131. Error 8602 Auxiliary Device Failure.
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book.book Page 40 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem. Invalid configuration information please run SETUP program. An invalid system configuration caused a system halt.
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book.book Page 41 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Maximum rank count exceeded. The following DIMM has been disabled: x Invalid memory configuration. The system will run but with the specified memory module disabled. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 98.
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book.book Page 42 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Memory set to minimum frequency. The memory frequency If not an intentional setting, may be intentionally set check any other system lower for power conservation. messages for possible causes. The current memory configuration may support only the minimum frequency. Ensure that your memory configuration supports the higher frequency.
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book.book Page 43 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes No boot sector on Incorrect configuration hard drive settings in System Setup program, or no operating system on hard drive. Corrective Actions Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 51. If necessary, install the operating system on your hard drive. See your operating system documentation.
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book.book Page 44 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Quad rank DIMM Invalid memory detected after configuration. single rank or dual rank DIMM in socket. Read fault Requested sector not found The operating system cannot read from the hard drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is defective.
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book.book Page 45 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Sector not found Faulty hard drive, USB device, or USB medium. Seek error Seek operation failed Shutdown failure General system error. The amount of system memory has changed Memory has been added or removed or a memory module may be faulty. Corrective Actions Replace the USB medium or device. Ensure that the USB or SATA backplane cables are properly connected.
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book.book Page 46 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 98. geometry: x,x,... The following DIMMs should match in rank count: x,x,...
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book.book Page 47 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Time-of-day not set - please run SETUP program Incorrect Time or Date settings; faulty system battery. Check the Time and Date settings. See "Using the System Setup Program and UEFI Boot Manager" on page 51. If the problem persists, replace the system battery. See "Chassis Intrusion Switch" on page 118. Timer chip Faulty system board.
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book.book Page 48 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Unified Server Configurator repository to the latest software to restore full functionality.
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book.book Page 49 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Warning: A fatal A fatal system error error has caused occurred and caused system reset! the system to reboot. Please check the system event log! Warning: Control Panel is not installed. The control panel is not installed or has a faulty cable connection. Warning! No micro Micro code update failed. code update loaded for processor n Warning! Power required exceeds PSU wattage.
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book.book Page 50 Monday, August 9, 2010 3:07 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Warning! Unsupported memory configuration detected. The memory configuration is not optimal. The recommended memory configuration is: Invalid memory configuration. The system will run but with reduced functionality. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 98.
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book.book Page 51 Monday, August 9, 2010 3:07 PM Warning Messages A warning message alerts you of a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
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book.book Page 52 Monday, August 9, 2010 3:07 PM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
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book.book Page 52 Monday, August 9, 2010 3:07 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
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book.book Page 53 Monday, August 9, 2010 3:07 PM System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. Option Description System Time Sets the time on the system’s internal clock System Date Sets the date on the system’s internal calendar Memory Settings Displays information related to installed memory. See "Memory Settings Screen" on page 55.
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book.book Page 54 Monday, August 9, 2010 3:07 PM Option Description SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 56. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See "Boot Settings Screen" on page 57.
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book.book Page 55 Monday, August 9, 2010 3:07 PM Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
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book.book Page 56 Monday, August 9, 2010 3:07 PM Processor Settings Screen Option Description 64-bit Specifies if the processor supports 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor (Enabled default) On processors that support Simultaneous Multi-Threading (SMT) technology, each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors.
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book.book Page 57 Monday, August 9, 2010 3:07 PM Option Description Port B (Off default) Auto enables BIOS support for the device attached to SATA port B. Off disables BIOS support for the device. Port C (Off default) Auto enables BIOS support for the device attached to SATA port C. Off disables BIOS support for the device. Port D (Off default) Auto enables BIOS support for the device attached to SATA port D. Off disables BIOS support for the device.
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book.book Page 58 Monday, August 9, 2010 3:07 PM Integrated Devices Screen Option Description Integrated SATA Controller (Enabled default) Enables or disables the integrated SATA controller. User Accessible USB Ports Enables or disables the user accessible USB ports. (All Ports On default) Options are All Ports On, Only Back Ports On, and All Ports Off. Internal USB Port (On default) Enables or disables the internal USB port.
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book.book Page 59 Monday, August 9, 2010 3:07 PM PCI IRQ Assignment Screen Option Description Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Options are On without Console Redirection, On with Console Redirection via COM1, and Off.
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book.book Page 60 Monday, August 9, 2010 3:07 PM Embedded Server Management Screen (Optional) Option Description Front-Panel LCD Options Options are User Defined String, Model Number, and None. If the LCD Home screen is set to an option other than these three choices, the option will be displayed as "Advanced" in the BIOS.
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book.book Page 61 Monday, August 9, 2010 3:07 PM Option Description CPU Power and Options are OS DBPM, System DBPM, Maximum Performance Management Performance, or Minimum Power. Fan Power and Options are Maximum Performance or Minimum Performance Management Power. Memory Power and Options are Maximum Performance, a specified Performance Management frequency, or Minimum Power.
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book.book Page 62 Monday, August 9, 2010 3:07 PM Option Description TPM Activation (No Change default) When set to Activate, the TPM is enabled to default settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved). NOTE: This field is read-only when TPM Security is set to Off. TPM Clear (No default) CAUTION: Clearing the TPM will lose all encryption keys in the TPM.
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book.book Page 63 Monday, August 9, 2010 3:07 PM Option Description AC Power Recovery (Last default) Determines how the system reacts when power is restored. If set to Last, the system returns to the last power state. On turns on the system after power is restored. Off allows the system to remain off after power is restored. AC Power Recovery Delay Determines when the system restarts after power is (Immediate default) restored.
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book.book Page 64 Monday, August 9, 2010 3:07 PM Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field. Spacebar, , <+>, < –> Cycles through the settings in a field. Refreshes the UEFI Boot Manager screen, or returns to the UEFI Boot Manager screen from the other program screens. Displays the UEFI Boot Manager help file.
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book.book Page 65 Monday, August 9, 2010 3:07 PM UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables a boot option in the boot option list. Change Boot Order Changes the order of the boot option list. One-Time Boot From File Sets a one-time boot option not included in the boot option list.
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book.book Page 66 Monday, August 9, 2010 3:07 PM Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full use of the system. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option. When a system password is assigned, System Password is Enabled. If Password Status is Unlocked, you can change the system password.
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book.book Page 67 Monday, August 9, 2010 3:07 PM Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 68), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security. To leave the password security enabled: 1 Turn on or reboot your system by pressing .
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book.book Page 68 Monday, August 9, 2010 3:07 PM 4 Type the system password. 5 Confirm that Not Enabled is displayed for the System Password. If Not Enabled is displayed for the System Password, the system password has been deleted. If Enabled is displayed for the System Password, press the key combination to restart the system, and repeat step 1 to step 5. Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled.
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book.book Page 69 Monday, August 9, 2010 3:07 PM Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.
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book.book Page 70 Monday, August 9, 2010 3:07 PM When an optional iDRAC6 Express card is installed, USC provides the following additional features: • Downloading and applying firmware updates • Configuring hardware and firmware For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Dell Unified Server Configurator User’s Guide on the Dell Support website at support.dell.com/manuals.
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book.book Page 71 Monday, August 9, 2010 3:07 PM iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting. • Provides access to system event log and sensor status. • Allows control of system functions including power on and off.
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book.book Page 73 Monday, August 9, 2010 3:07 PM Installing System Components 3 Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 74 Monday, August 9, 2010 3:07 PM Figure 3-1.
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book.book Page 75 Monday, August 9, 2010 3:07 PM Front Bezel NOTE: If you are removing or installing a hot-swappable hard drive, the system may remain turned on and in the upright position during removal of the front bezel. If you are removing or installing any other system component(s), the system should be turned off and placed in the orientation shown in Figure 3-1. Removing the Front Bezel 1 Using the system key, unlock the front bezel (if locked).
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book.book Page 76 Monday, August 9, 2010 3:07 PM Installing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis. See Figure 3-2. 2 Press the top end of the bezel into the chassis until the lever locks into place. 3 Using the system key, lock the bezel. Front Bezel Inserts Removing the Front Bezel Insert NOTE: Before installing a drive in one or more of the front drive bays, remove the corresponding insert(s) on the front bezel.
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book.book Page 77 Monday, August 9, 2010 3:07 PM Installing the Front Bezel Insert NOTE: If you remove a drive from one or more of the front drive bays, replace the corresponding insert(s) on the front bezel. 1 From the back of the bezel, align the insert tab with the corresponding notch on the bezel. Press the insert until the tab snaps into place. See Figure 3-3. 2 Replace the front bezel. See "Installing the Front Bezel" on page 76.
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book.book Page 78 Monday, August 9, 2010 3:07 PM Figure 3-4. Removing and Installing an EMI Filler Panel 1 1 EMI filler panel Installing an EMI Filler Panel 1 Push the EMI filler panel into the empty drive bay on the front of the chassis until the filler panel locks into place. See Figure 3-4. 2 Replace the front bezel. See "Installing the Front Bezel" on page 76.
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book.book Page 79 Monday, August 9, 2010 3:07 PM Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 80 Monday, August 9, 2010 3:07 PM Figure 3-5. Opening and Closing the System 1 2 3 4 1 cover release latch lock 2 cover release latch 3 system cover 4 chassis slots Closing the System 1 Ensure that all internal cables are connected and folded out of the way. 2 Ensure that no tools or extra parts are left inside the system. 3 Place the bottom edge of the cover, opposite from the cover release latch, into the slots in the system chassis. See Figure 3-5.
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book.book Page 81 Monday, August 9, 2010 3:07 PM 7 Place the system upright on a flat surface. 8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals. Expansion Card Stabilizer Removing the Expansion Card Stabilizer 1 Turn off the system and attached peripherals. Disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening the System" on page 79.
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book.book Page 82 Monday, August 9, 2010 3:07 PM Cooling Shroud The cooling shroud covers the processor, heat sink, and memory modules, and provides air flow to these components. The cooling shroud directs airflow over the system processor and memory modules. WARNING: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them.
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book.book Page 83 Monday, August 9, 2010 3:07 PM Figure 3-6. Removing and Installing the Cooling Shroud 1 2 3 5 4 1 cooling shroud 2 expansion card stabilizer 3 expansion card stabilizer touch points (2) 4 cable bracket 5 cooling shroud touch point Installing the Cooling Shroud 1 Carefully lower the cooling shroud into the system holding by the touch point. 2 Ensure that no cables are pinned under the edges of the cooling shroud.
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book.book Page 84 Monday, August 9, 2010 3:07 PM 6 Place the system upright on a flat surface. 7 Reattach any peripherals and connect the system to an electrical outlet. 8 Turn on the system and attached peripherals. Hard Drives Your system supports up to four internal hot-swap SATA hard drives in 3.5-inch hot-swap hard-drive carriers. The hard drives are installed at the front of the system (see Figure 3-8).
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book.book Page 85 Monday, August 9, 2010 3:07 PM Figure 3-7. Removing or Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release handle Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive removal and installation.
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book.book Page 86 Monday, August 9, 2010 3:07 PM 4 Open the hard-drive carrier release handle to release the drive. See Figure 3-8. 5 Slide the hard drive out until it is free of the drive bay. 6 Remove the hard drive from the carrier. See "Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier" on page 88. 7 Insert a drive blank in the vacated drive bay. See "Installing a Hard-Drive Blank" on page 85. 8 Replace the front bezel. See "Installing the Front Bezel" on page 76.
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book.book Page 87 Monday, August 9, 2010 3:07 PM Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
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book.book Page 88 Monday, August 9, 2010 3:07 PM Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-9. Figure 3-9.
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book.book Page 89 Monday, August 9, 2010 3:07 PM Installing a Hot-Swap Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-9. NOTE: For a 2.5-inch hard-drive, secure the hard drive into an insert and then slide in into the drive carrier. 2 Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier.
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book.book Page 90 Monday, August 9, 2010 3:07 PM Optical Drives The 5.25-inch drive bays at the front of your system provide support for two optical drives. Removing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 91 Monday, August 9, 2010 3:07 PM Figure 3-10. Removing and Installing an Optical Drive 1 2 3 4 5 1 power and data cables 2 drive release latch 3 drive bay screw slots 4 shoulder screws (3) 5 optical drive Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 92 Monday, August 9, 2010 3:07 PM 1 Unpack and prepare the drive for installation. For instructions, see the documentation that accompanied the drive. NOTE: Each device attached to a SCSI host adapter must have a unique SCSI ID number (narrow SCSI devices use IDs 0 to 7; wide SCSI devices use IDs from 0 to 15). Set the drive's SCSI ID to avoid conflicts with other devices on the SCSI bus. For the default SCSI ID setting, see the documentation provided with the drive.
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book.book Page 93 Monday, August 9, 2010 3:07 PM 6 Attach the three shoulder screws to the drive, one screw on the lower front screw hole on the right side and two screws on the lower screw holes on the left side. See Figure 3-11. NOTE: If the optical drive you are installing does not have shoulder screws, remove the three shoulder screws from the old drive or the back of the 5.25inch front bezel insert. Figure 3-11.
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book.book Page 94 Monday, August 9, 2010 3:07 PM 11 Place the system upright on a flat surface. 12 Reattach any peripherals and connect the system to an electrical outlet. 13 Turn on the system and attached peripherals. 14 Test the drive by running system diagnostics (optional). See "Running the System Diagnostics" on page 147. Power Supply Removing a Power Supply 1 Turn off the system and all attached peripherals. 2 Disconnect the power cable from the power supply. 3 Open the system.
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book.book Page 95 Monday, August 9, 2010 3:07 PM Figure 3-12. Removing and Replacing a Power Supply 1 2 1 Power supply 2 screws (3) Installing a Power Supply 1 Open the system. See "Opening the System" on page 79. 2 Place the power supply in the chassis. Tighten the three screws to secure the power supply to the chassis. 3 Connect all cables to the system board and drives. 4 Replace the system cover. See "Closing the System" on page 80.
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book.book Page 96 Monday, August 9, 2010 3:07 PM 5 Place the system upright on a flat surface. 6 Reattach any peripherals and connect the system to an electrical outlet. 7 Turn on the system and attached peripherals. System Fan Removing the System Fan WARNING: The system fan can continue to spin for some time after the system has been powered down. Allow time for the fan to stop spinning before removing it from the system. WARNING: Do not attempt to operate the system without the system fan.
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book.book Page 97 Monday, August 9, 2010 3:07 PM Figure 3-13. Removing the System Fan 1 2 3 4 5 1 touch-point 2 release tab 3 system fan 4 power cable 5 FAN connector on the system board Installing the System Fan 1 Align the tabs on the system fan with the securing slots on the chassis. 2 Slide the system fan into the securing slots until the release tab locks into place.
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book.book Page 98 Monday, August 9, 2010 3:07 PM 3 Connect the system fan power cable to the system board. 4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 83. 5 Replace the expansion card stabilizer. See "Installing the Expansion Card Stabilizer" on page 81. 6 Close the system. See "Closing the System" on page 80 7 Lay the system upright on a flat surface. 8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals.
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book.book Page 99 Monday, August 9, 2010 3:07 PM • The memory speed of each channel depends on the memory configuration: – • For single- or dual-rank memory modules: • One memory module per channel supports up to 1333 MHz. • Two memory modules per channel support up to 1333 MHz. • Three memory modules per channel support up to 800 MHz. If memory modules with different speeds are installed, they will operate at the speed of the slowest installed memory module(s).
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book.book Page 100 Monday, August 9, 2010 3:07 PM Installing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 101 Monday, August 9, 2010 3:07 PM Figure 3-14. Installing and Removing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 10 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
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book.book Page 102 Monday, August 9, 2010 3:07 PM 16 Place the system upright on a flat surface. 17 Reattach any peripherals and connect the system to an electrical outlet. 18 Start up the system, press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory. 19 If the value is incorrect, one or more of the memory modules may not be installed properly.
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book.book Page 103 Monday, August 9, 2010 3:07 PM 6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-14. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. NOTE: If you are not replacing the memory module, insert a memory module blank in the socket. 7 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 83. 8 Replace the expansion card stabilizer.
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book.book Page 104 Monday, August 9, 2010 3:07 PM Table 3-2.
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book.book Page 105 Monday, August 9, 2010 3:07 PM 5 Open the expansion-card latch adjacent to the slot. See Figure 3-15. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 6 Prepare the card for installation.
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book.book Page 106 Monday, August 9, 2010 3:07 PM Figure 3-15.
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book.book Page 107 Monday, August 9, 2010 3:07 PM Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 108 Monday, August 9, 2010 3:07 PM iDRAC6 Express Card (Optional) Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 109 Monday, August 9, 2010 3:07 PM Figure 3-16. Installing or Removing an iDRAC6 Express Card (Optional) 2 1 3 5 4 1 clip 2 iDRAC6 Express card 3 retention standoff tab clip 4 iDRAC6 Express card connector 5 notch 6 Close the system. See "Closing the System" on page 80. 7 Place the system upright on a flat, stable surface. 8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals.
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book.book Page 110 Monday, August 9, 2010 3:07 PM 3 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff. See Figure 3-16. As the holder releases from the standoff, the connector under the card disengages from the system board connector. 4 Angle the card so that the notch on the card slips through the clip on the system board. 5 Close the system. See "Closing the System" on page 80. 6 Place the system upright on a flat surface.
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book.book Page 111 Monday, August 9, 2010 3:07 PM 8 Turn on the system and attached peripherals. 9 Enter the System Setup program and verify that the USB key has been detected by the system. See "Entering the System Setup Program" on page 52. Figure 3-17.
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book.book Page 112 Monday, August 9, 2010 3:07 PM Processor Removing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 113 Monday, August 9, 2010 3:07 PM 9 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up. Figure 3-18. Installing and Removing the Heat Sink 1 2 1 heat sink 2 heat-sink retention screws (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
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book.book Page 114 Monday, August 9, 2010 3:07 PM Figure 3-19. Removing a Processor 1 6 2 3 4 5 1 processor 2 notch in processor (2) 3 processor shield 4 ZIF socket 5 socket key (2) 6 socket-release lever CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
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book.book Page 115 Monday, August 9, 2010 3:07 PM 12 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. 13 After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. NOTE: Do not touch the bottom of the processor. Touch only the side edges of the processor.
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book.book Page 116 Monday, August 9, 2010 3:07 PM 13 Close the system. See "Closing the System" on page 80. 14 Place the system upright on a flat surface. 15 Reattach any peripherals and connect the system to an electrical outlet. 16 Turn on the system and attached peripherals. 17 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program" on page 52.
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book.book Page 117 Monday, August 9, 2010 3:07 PM Figure 3-20. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 4 Remove the PCIe expansion card from slot 1. See "Removing an Expansion Card" on page 107. 5 Locate the battery socket. See "System Board Connectors" on page 152. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
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book.book Page 118 Monday, August 9, 2010 3:07 PM 13 Close the system. See "Closing the System" on page 80. 14 Place the system upright on a flat surface. 15 Reattach any peripherals and connect the system to an electrical outlet. 16 Turn on the system and attached peripherals. 17 Enter the System Setup program to confirm that the battery is operating properly. See "Entering the System Setup Program" on page 52. 18 Enter the correct time and date in the System Setup program's Time and Date fields.
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book.book Page 119 Monday, August 9, 2010 3:07 PM Figure 3-21. Removing and Installing the Chassis Intrusion Switch 1 2 3 1 chassis intrusion switch 3 intrusion connector on the system board 2 chassis intrusion switch cable Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-21. 2 Slide the switch into the securing bracket notch. See Figure 3-21.
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book.book Page 120 Monday, August 9, 2010 3:07 PM Control Panel Assembly Removing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 121 Monday, August 9, 2010 3:07 PM Figure 3-22.
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book.book Page 122 Monday, August 9, 2010 3:07 PM Installing the Control Panel Assembly 1 Push the control panel gently into the chassis 2 Connect the control panel cable to the control panel board. 3 Using a Phillips screwdriver, replace the screw that secures the control panel assembly to the chassis. 4 Connect the control panel assembly cable to the system board. See Figure 3-22. 5 Close the system. See "Closing the System" on page 80. 6 Place the system upright on a flat surface.
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book.book Page 123 Monday, August 9, 2010 3:07 PM 5 Disconnect all of the cables connected to the SATA backplane including the SATA A cable, SATA B cable used for 3.5 inch hard drives, the backplane power cable, and the data cable. See Figure 3-23. 6 To remove the SATA backplane, pull the blue release pin and slide the backplane upwards. 7 Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis. Figure 3-23.
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book.book Page 124 Monday, August 9, 2010 3:07 PM Installing the SATA Backplane 1 Lower the backplane into the system, being careful to avoid damaging components on the face of the board. 2 Align the slots on the SATA backplane with the tabs on the chassis. 3 Slide down the SATA backplane until the release pin snaps into place. See Figure 3-23. 4 Connect the SATA, data, and power cables to the SATA backplane. 5 Connect the SATA, data, and power cables to their respective connectors. See Figure 3-23.
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book.book Page 125 Monday, August 9, 2010 3:07 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening the System" on page 79. 3 Remove the expansion card stabilizer. See "Removing the Expansion Card Stabilizer" on page 81. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 82. 5 Disconnect all the cables from the system board.
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book.book Page 126 Monday, August 9, 2010 3:07 PM Figure 3-24. Removing and Installing the System Board 1 2 3 1 screws (8) 3 system board 2 blue touch points (2) Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 127 Monday, August 9, 2010 3:07 PM 5 Slide the system board toward the back of the system, inserting the connectors into the cutouts in the chassis. 6 Using a Phillips screwdriver, tighten the screws. 7 If applicable, replace the SATA backplane. See "Installing the SATA Backplane" on page 124. 8 Replace the heat sink and processor. See "Installing a Processor" on page 115. 9 Replace the system fan. See "Installing the System Fan" on page 97.
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book.book Page 129 Monday, August 9, 2010 3:07 PM Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 130 Monday, August 9, 2010 3:07 PM Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. See Figure 1-1 and Figure 1-3 for the front- and back-panel connectors on your system. Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor.
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book.book Page 131 Monday, August 9, 2010 3:07 PM 3 Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "Integrated Devices Screen" on page 58. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, see "Disabling a Forgotten Password" on page 156 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings.
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book.book Page 132 Monday, August 9, 2010 3:07 PM 3 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 21. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation. • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub.
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book.book Page 133 Monday, August 9, 2010 3:07 PM 3 Disassemble components from the system. See "Installing System Components" on page 73. • Hard drives • SD cards • USB memory key • Expansion cards • iDRAC6 Express card • Expansion cards • Power supply • System fan • Processor and heat sink • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 80.
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book.book Page 134 Monday, August 9, 2010 3:07 PM Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 135 Monday, August 9, 2010 3:07 PM 1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 51. 2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery.
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book.book Page 136 Monday, August 9, 2010 3:07 PM Troubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 137 Monday, August 9, 2010 3:07 PM 5 Restart the system. If the fan functions properly, close the system. See "Closing the System" on page 80. 6 If the fan does not function, turn off the system and install a new fan. See "Removing the System Fan" on page 96 and "Installing the System Fan" on page 97. 7 Restart the system. If the problem is resolved, close the system. See "Closing the System" on page 80. If the replacement fan does not operate, see "Getting Help" on page 157.
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book.book Page 138 Monday, August 9, 2010 3:07 PM 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 55. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 15. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 79. 7 Remove the cooling shroud.
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book.book Page 139 Monday, August 9, 2010 3:07 PM 20 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 21 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 22 If the memory problem is still indicated, repeat step 15 through step 21 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 157.
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book.book Page 140 Monday, August 9, 2010 3:07 PM 10 Turn on the system and attached peripherals and check if the USB key is functioning. 11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 157. Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 141 Monday, August 9, 2010 3:07 PM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 142 Monday, August 9, 2010 3:07 PM Troubleshooting the PERC S300 Controller NOTE: When troubleshooting a PERC S300 controller, also see the documentation for your operating system and the controller. 1 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 147. 2 Enter the System Setup program and ensure that the PERC S300 controller is enabled. See "Using the System Setup Program and UEFI Boot Manager" on page 51.
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book.book Page 143 Monday, August 9, 2010 3:07 PM 9 If you have a SATA backplane, verify that the cable connections between the SATA backplane and the SATA controller are correct. Ensure that the cables are firmly connected to the SATA controller and the SATA backplane board. 10 Close the system. See "Closing the System" on page 80. 11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 157.
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book.book Page 144 Monday, August 9, 2010 3:07 PM 10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 107. 11 Close the system. See "Closing the System" on page 80. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. If the tests fail, see "Getting Help" on page 157.
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book.book Page 145 Monday, August 9, 2010 3:07 PM 5 Ensure that each processor and heat sink are properly installed. See "Installing a Processor" on page 115. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 83. 7 Close the system. See "Closing the System" on page 80. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 9 Run the appropriate online diagnostic test. If a problem is still indicated, see "Getting Help" on page 157.
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book.book Page 147 Monday, August 9, 2010 3:07 PM Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 149 Monday, August 9, 2010 3:07 PM System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
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book.book Page 150 Monday, August 9, 2010 3:07 PM • Show Ending Timestamp — Time stamps the test log. • Test Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results.
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book.book Page 151 Monday, August 9, 2010 3:07 PM Jumpers and Connectors 6 WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. System Board Jumpers For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password" on page 156. Table 6-1.
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book.book Page 152 Monday, August 9, 2010 3:07 PM System Board Connectors Figure 6-1.
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book.book Page 153 Monday, August 9, 2010 3:07 PM Table 6-2.
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book.book Page 154 Monday, August 9, 2010 3:07 PM Table 6-2.
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book.book Page 155 Monday, August 9, 2010 3:07 PM SATA Backplane Board Connectors Figure 6-2.
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book.book Page 156 Monday, August 9, 2010 3:07 PM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program." The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
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book.book Page 157 Monday, August 9, 2010 3:07 PM 7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 161 Monday, August 9, 2010 3:07 PM memory modules (DIMMs) configuring, 98 installing, 100 removing, 102 messages error messages, 52 status LCD, 22 warning, 49 microprocessor See processor.
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