Precision 7560 Service Manual Regulatory Model: P93F Regulatory Type: P93F002 July 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 7 Safety instructions.............................................................................................................................................................. 7 Before working inside your computer....................................................................................................................... 7 Safety precautions....................
Keyboard..............................................................................................................................................................................43 Removing the keyboard............................................................................................................................................. 43 Installing the keyboard..........................................................................................................................................
Installing the middle cap............................................................................................................................................ 85 Display assembly................................................................................................................................................................ 87 Removing the display assembly................................................................................................................................
Chapter 5: Troubleshooting....................................................................................................... 132 Built-in self-test (BIST)..................................................................................................................................................132 M-BIST......................................................................................................................................................................... 132 M-BIST.................
1 Working inside your computer Topics: • Safety instructions Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. 5. Remove any media card and optical disc from your computer, if applicable. 6.
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc. The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: ● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection.
ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Recommended tools Screw list Major components of Precision 7560 SD card Secondary M.
● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced. NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when replacing a component.
Table 1. Screw list (continued) Component Screw type Quantity SD card reader M2x2 1 Power button M2x3 2 Power button assembly with fingerprint reader M2x3 2 Darwin cable bracket M2x3 1 Display cable bracket M2x5 1 System board M2x5 3 GPU card M2x5 3 Middle cap M2x3 4 Hinge screws M2.5x2.5 8 Display panel M2.5x2.5 2 M2x2.5 2 M2.5x2.5 8 Display hinges Screw image Major components of Precision 7560 The following image shows the major components of Precision 7560.
1. 3. 5. 7. 14 Base cover Middle cap Heat-sink assembly Inner frame Removing and installing components 2. 4. 6. 8.
9. 11. 13. 15. 17. 19. 21. Keyboard Memory module Coin-cell battery WWAN card GPU card Speaker module M.2 SSD 10. Keyboard lattice 12. Touchpad button board 14. Power button board 16. WLAN card 18. Power button 20. Smart card reader module NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
Steps Slide the SD card into the slot on the computer until it clicks into place. Next steps 1. Follow the procedure in after working inside your computer. Secondary M.2 solid-state drive Removing the secondary M.2 Solid-state drive Prerequisites NOTE: For computers shipped with M.2 2280 PCIe Gen4 SSD installed in slot 4. NOTE: This slot supports only M.2 2280 PCIe Gen4 Solid-state drive and does not support any Optane, SATA, or M.2 2230 Solid-state drive. 1.
For computers without SSD door configuration Removing and installing components 17
Steps 1. For computers with SSD door configuration: a. Use a plastic scribe to pry open the SSD door from its recess point. NOTE: The SDD door is attached to the base cover from one side and cannot be detached. b. Follow the procedure from Step 3 to Step 8. 2. For computers without SSD door configuration: a. Follow the procedure from Step 3 to Step 8. 3. Remove the (M2x3) screw that secures the SSD module into its slot on the computer. 4. Slide the SSD release latch to unlock the SSD module. 5.
NOTE: This slot supports only M.2 2280 PCIe Gen4 Solid-state drive and does not support any Optane, SATA, or M.2 2230 Solid-state drive. If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the secondary M.2 SSD and provides a visual representation of the installation procedure.
Steps 1. Place the M.2 2280 SSD onto its slot on the SSD carrier. 2. Align the tabs on the SSD thermal plate with the tab holes on the SSD carrier at an angle. 3. Place the SSD thermal plate above the M.2 SSD module. NOTE: Carefully align the tab hole on the thermal plate near the screw hole with the tab on the SSD carrier. 4. Replace the (M2x3) screw to secure the SSD thermal plate to the M.2 SSD module. 5. Replace the M.2 SSD module in its slot on the computer. 6.
Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. About this task The figure indicates the location of the base cover and provides a visual representation of the removal procedure.
Steps 1. Loosen the eight captive screws that secure the base cover to the computer. 2. For computers shipped without a smart-card reader, pry open the base cover starting from the recess at the bottom edge of the cover.
NOTE: For models shipped with smart-card reader, pry open the base cover from the smart-card reader slot at the bottom right side of the base cover. Use your fingers to pry open the base cover as the use of plastic scribe or any other sharp objects may damage the base cover. 3. Lift the base cover starting from the bottom edge and push it towards the rear to remove it from the computer. NOTE: Do not lift the base cover directly upwards to remove, as this may damage the rear edge of the cover. 4.
5. Disconnect the battery cable from the connector on the system board. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the base cover and provides a visual representation of the installation procedure.
Removing and installing components 25
Steps 1. Connect the battery cable to the connector on the system board. 2. Slide the base cover into its slot until it clicks into place. 3. Tighten the eight captive screws to secure the base cover to the computer. Next steps 1. Install the SD card. 2. Follow the procedure in after working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery as much as possible before removing it from the system.
● Do not use tools of any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components. ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
Steps 1. Remove the three (M2x5) screws that secure the battery to the computer. 2. Slightly lift the battery at an angle and slide the battery out of the computer chassis. 3. Peel the plastic tape to release the battery cable from the battery. 4. Unroute the battery cable from the routing guide in the battery. 5. Disconnect the battery cable from the connector on the battery.
Removing and installing components 29
Steps 1. Route the battery cable through the routing guide on the battery. 2. Connect the battery cable to the connector on the battery. 3. Adhere the plastic tape to secure the battery cable to the battery. 4. Align the tabs on the battery at an angle with the tab holes on the computer chassis. 5. Place the battery onto its slot in the computer. 6. Replace the three (M2x5) screws to secure the battery to the computer. Next steps 1. Install the base cover. 2. Install the SD card. 3.
Solid State Drive Removing the primary M.2 Solid-state drive Prerequisites NOTE: For computers shipped with M.2 2280 installed in slot 3 and/or M.2 2280 or 2230 Solid-state drive in slot 5. NOTE: Slot 3 and slot 5 supports PCIe Gen3, Optane, and SATA Solid-state drive. 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. 3. Remove the base cover. About this task The figure indicates the location of the primary M.
Steps 1. Remove the (M2x3) screw that secures the SSD thermal plate to the M.2 SSD module. 2. Carefully tilt at an angle and then slide to remove the SSD thermal plate from the slots on the inner frame. 3. For M.2 2280 SSD: a. Remove the (M2x3) screw that secures the M.2 SSD to the computer. b. Remove the M.2 SSD. 4. For M.2 2230 SSD: a. b. c. d. Remove Remove Remove Remove the the the the (M2x3) screw that secures the SSD module. SSD module from the computer.
M.2 2230 SSD Steps 1. For M.2 2280 SSD: a. Place the M.2 SSD onto its slot on the computer. b. Replace the (M2x3) screw to secure the M.2 SSD to the computer. 2. For M.2 2230 SSD: a. b. c. d. Place the M.2 SSD into the SSD holder. Replace the (M2x2) screw to secure the M.2 SSD to the holder. Place the M.2 SSD module onto its slot on the computer. Replace the (M2x3) screw to secure the M.2 SSD module to the computer. 3.
Next steps 1. Install the base cover. 2. Install the SD card. 3. Follow the procedure in after working inside your computer. Secondary memory module Removing the secondary memory module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. 3. Remove the base cover. About this task The figure indicates the location of the secondary memory module and provides a visual representation of the removal procedure. Steps 1.
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot and press the memory module until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1. Install the base cover. 2. Install the SD card. 3. Follow the procedure in after working inside your computer. SIM card Removing the SIM card Prerequisites 1. Follow the procedure in before working inside your computer. 2.
Steps 1. Gently slide the SIM card cover towards the left side of the SIM card slot to unlock the SIM card cover. CAUTION: The SIM card cover is fragile and can be easily damaged if it is not properly unlocked before opening. 2. Flip the right edge of the SIM card cover to open it. 3. Remove the SIM card from the SIM card slot. Installing the SIM card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Slide the SIM card into the SIM card slot. 2. Snap the SIM card cover down. 3. Slide the SIM card cover towards the right of the computer to lock the cover. Next steps 1. Install the base cover. 2. Install the SD card. 3. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. 3. Remove the base cover.
Steps 1. Loosen the captive screw that secures the WLAN card bracket to the system board. 2. Remove the WLAN card bracket away from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide at an angle and remove the WLAN card from the connector on the system board. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Removing and installing components 39
Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Align the notch on the WLAN card with the WLAN connector and insert the WLAN card at an angle into the WLAN card slot. 3.
Steps 1. Loosen the (M2x3) screw that secures the WWAN card bracket to the system board. 2. Lift the WWAN card bracket from the WWAN card. 3. Disconnect the antenna cables from the connector on the WWAN card. 4. Slide and remove the WWAN card from its slot on the system board. NOTE: When replacing the system board, the sticker indicating the WWAN antenna cable connections must be relocated to the replacement system board.
4. Tighten the (M2x3) screw to secure the WWAN card bracket to the system board. Next steps 1. Install the base cover. 2. Install the SD card. 3. Follow the procedure in after working inside your computer. Keyboard lattice Removing the keyboard lattice Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. 3. Remove the base cover.
About this task The figure indicates the location of the keyboard lattice and provides a visual representation of the installation procedure. Steps 1. Align the keyboard lattice to its position on the keyboard. 2. Press the edges on the keyboard lattice until it clicks into place. Next steps 1. Install the base cover. 2. Install the SD card. 3. Follow the procedure in after working inside your computer. Keyboard Removing the keyboard Prerequisites 1. 2. 3. 4. 5.
Steps 1. Lift the latch and disconnect the keyboard FPC and the keyboard backlight FPC from the connectors on the touchpad module. 2. Turn-over and open the system at 90° angle. 3. Remove the seven (M2x2) screws that secure the keyboard to the palmrest. 4. Pry the bottom edge of the keyboard and then work along the left and the right sides of the keyboard. 5. Carefully unroute the keyboard backlight FPC and the keyboard FPC through the opening on the palmrest. 6. Remove the keyboard from the computer.
Steps 1. Route the keyboard FPC and the keyboard backlight FPC through the opening on the palmrest. 2. Align the tabs on the keyboard with the tabs on the computer chassis at an angle. 3. Place the keyboard on the palmrest. 4. Replace the seven (M2x2) screws to secure the keyboard to the palmrest. 5. Turn-over the system at 90° angle to access the keyboard FPC and the keyboard backlight FPC. 6. Connect the keyboard backlight FPC and the keyboard FPC to the connectors on the system board.
Primary memory module Removing the primary memory module Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the SD card. Remove the base cover. Remove the battery. Remove the keyoard lattice. Remove the keyboard. About this task The figure indicates the location of the primary memory module and provides a visual representation of the removal procedure. Steps 1. Remove the (M2x3) screw that secures the memory shield in place. 2.
3. Pry the securing clips from both side of the memory module until the memory module pops up. 4. Remove the memory module from the memory-module slot. NOTE: Repeat the above steps if there are other memory installed. Installing the primary memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
3. Carefully align the two clips on the memory shield with the slots on the computer chassis and insert the clips under the chassis. 4. Place the memory shield above the memory module. 5. Replace the (M2x3) screw to secure the memory shield to the memory module. Next steps 1. 2. 3. 4. 5. 6. Install the keyboard. Install the keyboard lattice. Install the battery. Install the base cover. Install the SD card. Follow the procedure in after working inside your computer.
Steps 1. For the computers shipped with WWAN card: a. Remove the (M2x3) screw that secures the Darwin bracket in place. b. Remove the Darwin bracket away from the computer. c. Disconnect the two Darwin antenna cables from the connector on the system board. 2. Unroute the WLAN and WWAN antenna cables from the routing guide. 3. Remove the eight (M2x5) and the nine (M2x2.5) screws that secure the inner frame to the computer chassis. 4. Remove the inner frame from the computer.
Installing the inner frame Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the inner frame and provides a visual representation of the installation procedure.
Steps 1. Align and place the inner frame in the computer chassis. 2. Replace the eight (M2x5) and the nine (M2x2.5) screws to secure the inner frame in place. 3. Route the WLAN and WWAN antenna cables through the routing guide. 4. For the computers shipped with WWAN card: a. Connect the two Darwin antenna cables to the connector on the system board. b. Align and place the Darwin bracket to secure the Darwin antenna cables to the system board. c.
4. 5. 6. 7. Install the battery. Install the base cover. Install the SD card. Follow the procedure in after working inside your computer. Smart-card reader Removing the smart-card reader Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in before working inside your computer. Remove the SD card. Remove the base cover. Remove the battery. Remove the WLAN card. Remove the WWAN card. Remove the primary M.2 SSD. Remove the inner frame.
Installing the smart-card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the smart-card reader and provides a visual representation of the installation procedure. Steps 1. Align and place the smart-card reader into its slot on the computer. 2. Replace the two (M2x2.5) screws to secure the smart-card reader in place. 3. Adhere the smart-card reader FFC to the touchpad. 4.
2. 3. 4. 5. 6. 7. 8. Remove Remove Remove Remove Remove Remove Remove the the the the the the the SD card. base cover. battery. WLAN card. WWAN card. primary M.2 SSD. inner frame. About this task The figure indicates the location of the touchpad buttons and provides a visual representation of the removal procedure. Steps 1. Disconnect the touchpad buttons FPC from the connector on the touchpad. 2. Remove the two (M2x2.5) screws that secure the touchpad buttons to the palmrest. 3.
Installing the Touchpad buttons Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the touchpad buttons and provides a visual representation of the installation procedure. Steps 1. Place the touchpad buttons into its slot in the palmrest. 2. Replace the two (M2x2.5) screws to secure the touchpad buttons to the palmrest. 3.
4. 5. 6. 7. 8. 9. 10. Remove Remove Remove Remove Remove Remove Remove the the the the the the the battery. WLAN card. WWAN card. primary M.2 SSD. keyboard lattice. keyboard. inner frame. About this task The figure indicates the location of the SD card reader and provides a visual representation of the removal procedure. Steps 1. Disconnect the SD card reader FPC from the connector on the system board. 2.
Steps 1. Align the SD card reader with the FPC into its slot on the palmrest. 2. Place the SD card reader with the FPC on the palmrest and route the SD card reader FPC through the opening in the palmrest. 3. Replace the (M2x2) screw to secure the SD card reader to the palmrest. 4. Connect the LED board FPC to the SD card reader. 5. Turn the computer and connect the SD card reader FPC to the connector on the system board. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Install the inner frame.
About this task The figure indicates the location of the heat-sink assembly and provides a visual representation of the removal procedure. Steps 1. Disconnect the power-adapter cable and peel the cable from the heat-sink assembly. 2. Disconnect the two fan cables from the connectors on the system board. 3. For the computers shipped with UMA graphics card: a. Loosen the four captive screws that secure the heat-sink assembly to the system board.
NOTE: For the computers shipped with UMA graphics card, the thermal pads will be shown on the left half of the heat-sink assembly. Installing the heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the keyboard and provides a visual representation of the installation procedure.
Steps 1. Align and insert the heat-sink assembly into its slot on the computer. 2. For the computers shipped with UMA graphics card: a. Tighten the four captive screws to secure the heat-sink assembly to the system board. NOTE: Tighten the captive screws in the order stamped onto the heat sink next to the screws [1 > 2 > 3 > 4]. 3. For the computers shipped with discrete graphics card: a. Tighten the eight captive screws to secure the heat-sink assembly to the system board.
Steps 1. Disconnect the power button board FFC from the connector on the system board. 2. Peel the power button board FFC from the palmrest. 3. Remove the (M2x3) screw that secures the power button board to the computer. 4. Remove the power button board with the power button board FFC from the computer. 5. Disconnect the power button board FFC from the power button board.
Steps 1. Connect the power button board FFC to the power button board. 2. Align and place the power button board with the power button FFC into its slot on the computer. 3. Replace the (M2x3) screw to secure the power button board to the computer. 4. Adhere the power button board FFC to the palmrest. 5. Connect the power button board FFC to the connector on the system board. Next steps 1. 2. 3. 4. 5. Install the heat-sink assembly. Install the battery. Install the base cover. Install the SD card.
Steps 1. Remove the (M2x3) screw that secures the power button board assembly with fingerprint reader FPC bracket to the power button board. 2. Remove the power button board assembly with fingerprint reader FPC bracket from the power button board. 3. Disconnect the power button board assembly with fingerprint reader FPC from the power button board. 4. Disconnect the power button board FFC from the connector on the system board. 5. Peel the power button board FFC from the palmrest. 6.
Steps 1. Connect the power button board FFC to the power button board. 2. Align and place the power button board with power button FFC into its slot on the computer. 3. Replace the (M2x3) screw to secure the power button board to the computer. 4. Adhere the power button board FFC to the palmrest. 5. Connect the power button board FFC to the connector on the system board. 6. Connect the power button board assembly with fingerprint reader FPC to the power button board. 7.
6. Remove the power button board. About this task The figure indicates the location of the power button and provides a visual representation of the removal procedure. Steps 1. Remove the two (M2x3) screws that secure the power button in its slot on the computer. 2. Remove the power button from the computer. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Place the power button into its slot on the computer. 2. Replace the two (M2x3) screws to secure the power button in place. Next steps 1. 2. 3. 4. 5. 6. Install the power button board. Install the heat-sink assembly. Install the battery. Install the base cover. Install the SD card. Follow the procedure in after working inside your computer. Power button assembly with fingerprint reader Removing the power button board assembly with fingerprint reader Prerequisites 1. 2. 3. 4. 5.
Steps 1. Remove the (M2x3) screw that secures the power button board assembly with fingerprint reader FPC bracket to the power button board. 2. Remove the power button board assembly with fingerprint reader FPC bracket from the power button board. 3. Disconnect the power button board assembly with fingerprint reader FPC from the power button board. 4. Disconnect the power button board FFC from the connector on the system board. 5. Peel the power button board FFC from the palmrest. 6.
Steps 1. Place the power button assembly with fingerprint reader into its slot on the computer. 2. Replace the two (M2x3) screws to secure the power button assembly with fingerprint reader in place. Next steps 1. 2. 3. 4. 5. 6. Install the power button board assembly with fingerprint reader. Install the heat-sink assembly. Install the battery. Install the base cover. Install the SD card. Follow the procedure in after working inside your computer.
Steps 1. Carefully pry the outside end of the GPU power cable connector head to unlock the GPU power cable connector from the GPU card. 2. Slightly slide the GPU power cable connector outwards to disconnect the GPU power cable from the GPU card. 3. Repeat the above steps to disconnect the GPU power cable from the system board. 4. Peel the GPU power cable from the computer.
Steps 1. Adhere the GPU power cable into its slot on the computer. 2. Disconnect the GPU power cable from the connector on the system board. 3. Slide the GPU power cable connector into its slot to connect the GPU power cable to the GPU card. 4. Lock the GPU power cable connector to secure the GPU card. Next steps 1. 2. 3. 4. 5. 6. Install the keyboard. Install the keyboard lattice. Install the battery. Install the base cover. Install the SD card. Follow the procedure in after working inside your computer.
12. 13. 14. 15. Remove Remove Remove Remove the the the the keyboard. primary memory. heat-sink assembly. inner frame. About this task The figure indicates the location of the system board and provides a visual representation of the removal procedure. The following image indicates the connectors on your system board: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Power button FFC connector WWAN card connector Darwin antenna cable connector Secondary M.
1. 2. 3. 4. 5.
Steps 1. Carefully pry the outside end of the GPU power cable connector head to unlock the GPU power cable connector from the system board on top side of the system. 2. Slightly slide the GPU power cable connector outwards to disconnect the GPU power cable from the connector on the system board. 3. Disconnect the speaker cable and the SD card reader FPC from the connectors on the system board. 4.
11. Pry the coin-cell battery, located under the system board, from the palmrest while lifting the system board. NOTE: When replacing the system board, the Type-C bracket on the left side under the system board must be relocated to the replacement system board. NOTE: If the Type-C bracket becomes detached from the system board anytime after the system board is removed from the computer, re-adhere the bracket onto the system board. 12. Remove the system board from the computer.
Removing and installing components 75
Steps 1. NOTE: When replacing the system board, the Type-C bracket on the left side, under the system board must be relocated to the replacement system board. Adhere the coin-cell battery to the palmrest and then place the system board on its slot on the palmrest. 2. Replace the three (M2x5) screws to secure the system board to the palmrest. 3. Replace the display cable bracket on the display cable. 4. Replace the (M2x5) screw to secure the display cable bracket to the system board. 5.
3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Install the keyboard. Install the keyboard lattice. Install the SIM card. Install the primary memory. Install the WWAN card. Install the WLAN card. Install the secondary memory. Install the primary M.2 SSD. Install the battery. Install the base cover. Install the secondary M.2 SSD. Install the SD card. Follow the procedure in after working inside your computer. Power-adapter port Removing the power-adapter port Prerequisites 1. 2. 3. 4.
5. Unroute the power-adapter cable from the cut-out on the system board and lift the cable clamp from the computer chassis. 6. Slide the power-adapter port towards the rear side of the computer to remove the power-adapter port from its compartment on the computer chassis. Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
GPU card Removing the GPU card Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Follow the procedure in before working inside your computer. Remove the SD card. Remove the secondary M.2 SSD. Remove the base cover. Remove the battery. Remove the SIM card. Remove the secondary memory. Remove the WLAN card. Remove the WWAN card. Remove the primary M.2 SSD. Remove the keyboard lattice. Remove the keyboard. Remove the GPU power cable. Remove the primary memory. Remove the heat-sink assembly.
Steps 1. Remove the three (M2x5) screws that secure the GPU card to the palmrest. 2. Remove the GPU card from the computer. Installing the GPU card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the GPU card and provides a visual representation of the installation procedure. Steps 1. Align and place the GPU card into its slot on the palmrest. 2.
8. 9. 10. 11. 12. 13. 14. 15. 16. Install the WWAN card. Install the WLAN card. Install the secondary memory. Install the primary M.2 SSD. Install the battery. Install the base cover. Install the secondary M.2 SSD. Install the SD card. Follow the procedure in after working inside your computer. Speaker Removing the speaker Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Follow the procedure in before working inside your computer. Remove the SD card. Remove the secondary M.
Steps 1. Peel the pieces of adhesive tape that secures the speaker cable to the palmrest. 2. Pry the speaker module from its slot on the top edge of the palmrest. 3. Remove the speaker module from the computer. Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the speaker and provides a visual representation of the installation procedure.
Steps 1. Align and place the speaker module into its slot on the top edge of the palmrest. 2. Adhere the three piece adhesive tape to secure the speaker cable in place on the palmrest. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install the the the the the the the the the the the the the the the the the system board. inner frame. heat-sink assembly.
18. Follow the procedure in after working inside your computer. Middle cap Removing the middle cap Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Follow the procedure in before working inside your computer. Remove the SD card. Remove the secondary M.2 SSD. Remove the base cover. Remove the battery. Remove the SIM card. Remove the secondary memory. Remove the WLAN card. Remove the WWAN card. Remove the primary M.2 SSD. Remove the keyboard lattice. Remove the keyboard.
2. Remove the middle cap from the computer. Installing the middle cap Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the middle cap and provides a visual representation of the installation procedure. Steps 1. With the open side of the middle hinge cap facing down, push the cap into the right display hinge cap at an angle while tucking the WWAN antennas into its hollow center.
3. Rotate the hinge cap and tuck the tabs on the middle cap underneath the speaker module. 4. Align and insert the middle cap onto the palmrest. NOTE: Ensure that the openings on the left and right side of the middle cap is secured in place by the two alignment pegs on the palmrest. 5. Replace the four (M2x3) screws to secure the middle cap in place. Next steps 1. 2. 3. 4. 86 Install Install Install Install the the the the system board. inner frame. heat-sink assembly. GPU card.
5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Install the GPU power cable. Install the keyboard. Install the keyboard lattice. Install the SIM card. Install the primary memory. Install the WWAN card. Install the WLAN card. Install the secondary memory. Install the primary M.2 SSD. Install the battery. Install the base cover. Install the secondary M.2 SSD. Install the SD card. Follow the procedure in after working inside your computer. Display assembly Removing the display assembly Prerequisites 1. 2.
Removing and installing components
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Steps 1. Open the display assembly to a 45-degree angle and place the computer at the edge of a flat table so that the display assembly can extend below the table. NOTE: For computers shipped with IR camera configuration, disconnect the display cable and IR camera cable. 2. Peel the adhesive tapes and flip the power button board FFC to access the WWAN cables and the Darwin cables. 3. Peel and remove the WWAN cables and the Darwin cables from the palmrest. 4. Remove the eight (M2.5x2.
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Steps 1. NOTE: Before installing the display assembly, ensure that the display hinges are opened to a 140-degree angle against the display assembly, to fit the display assembly to the palmrest. Align the screw holes on the hinges on the display assembly to the screw holes on the palmrest. 2. Replace the eight (M2.5x2.5) screws to secure the hinges to the palmrest. 3. Adhere the WWAN cables and Darwin cables to the palmrest.
2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Install the system board. Install the heat-sink assembly. Install the keyboard. Install the keyboard lattice. Install the SIM card. Install the primary memory. Install the WWAN card. Install the WLAN card. Install the secondary memory. Install the primary M.2 SSD. Install the battery. Install the base cover. Install the secondary M.2 SSD. Install the SD card. Follow the procedure in after working inside your computer.
Installing the palmrest Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the palmrest and before performing the pre-installation parts procedures for any palmrest installation procedure.
Next steps 1. Install the display assembly. 2. Install the middlecap. 3. Install the speakers. 4. Install the power-adapter port. 5. Install the system board. 6. Install the inner frame. 7. Install the heat-sink assembly. 8. Install the GPU card. 9. Install the GPU power cable. 10. Install the SD card reader. 11. Install the power button or power button assembly with fingerprint reader. 12. Install the touchpad button. 13.
21. Remove the display assembly. About this task The figure indicates the location of the display bezel and provides a visual representation of the removal procedure. Steps 1. Using a flat head tool or a plastic scribe, pry open the display bezel from the two recess points on the bottom edge of the display bezel. 2. Working your way from the bottom edge, pry around the sides and top edge of the display bezel.
Steps 1. Place the display bezel on the display assembly. 2. Press the edges of the display bezel until it clicks onto the display assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install the the the the the the the the the the the the the the the the the the the display assembly. middlecap. speakers. system board.
20. Install the SD card. 21. Follow the procedure in after working inside your computer. Display panel Removing the display panel (non-touch) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. 3. Remove the secondary M.2 SSD. 4. Remove the base cover. 5. Remove the battery. 6. Remove the SIM card. 7. Remove the secondary memory. 8. Remove the WLAN card. 9. Remove the WWAN card. 10. Remove the primary M.2 SSD. 11. Remove the keyboard lattice. 12.
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Removing and installing components
Steps 1. Remove the two (M2.5x2.5) screws and the two (M2x2.5) screws that secure the display panel to the display assembly. 2. Lift the display panel and turn the display panel over to access the display cable. 3. Peel the conductive tape covering the display cable. 4. Peel the adhesive tapes that secure the display cable connector. 5. Peel the adhesive rubber strip covering the display cable connector. 6.
Removing and installing components
Steps 1. Connect the display cable to the connector on the back of the display panel and lock the display cable connector. 2. Adhere the adhesive rubber strip to cover the display cable connector. 3. Adhere the transparent tape and conductive tape above the rubber strip to cover the display cable connector. 4. Align the display panel with the tabs on the display assembly. 5. Replace the two (M2.5X2.5) and two (M2x2.5) screws to secure the display panel to the display assembly. Next steps 1. 2. 3. 4. 5. 6.
12. Install the keyboard lattice. 13. Install the SIM card. 14. Install the primary memory. 15. Install the WWAN card. 16. Install the WLAN card. 17. Install the secondary memory. 18. Install the primary M.2 SSD. 19. Install the battery. 20. Install the base cover. 21. Install the secondary M.2 SSD. 22. Install the SD card. 23. Follow the procedure in after working inside your computer. Display hinges Removing the display hinge Prerequisites 1. Follow the procedure in before working inside your computer.
Steps 1. Remove the eight (M2.5x2.5) screws that secure the display hinges to the display assembly. 2. Remove the display hinges. Installing the display hinge (non-touch) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the display hinge and provides a visual representation of the installation procedure.
Steps 1. Place the display hinge in its slot on the display assembly. 2. Replace the eight (M2.5x2.5) screws to secure the display hinge to the display assembly. Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the middlecap. 5. Install the speakers. 6. Install the system board. 7. Install the inner frame. 8. Install the heat-sink assembly. 9. Install the GPU card. 10. Install the GPU power cable. 11. Install the SD card reader. 12.
19. Remove 20. Remove 21. Remove 22. Remove 23. Remove the the the the the system board. speakers. display assembly. display bezel. display panel. About this task The figure indicates the location of the camera shutter cap and provides a visual representation of the removal procedure. Steps 1. Pull the camera shutter cap from its slot on the display back cover. 2. Remove the camera shutter cap from the camera module.
3. Press the cap until it clicks into place to secure the cap into its slot. Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the speakers. 5. Install the system board. 6. Install the inner frame. 7. Install the heat-sink assembly. 8. Install the GPU card. 9. Install the GPU power cable. 10. Install the SD card reader. 11. Install the keyboard. 12. Install the keyboard lattice. 13. Install the SIM card. 14. Install the primary memory. 15.
23. Remove the display panel. 24. Remove the camera shutter cap. About this task The figure indicates the location of the camera and provides a visual representation of the removal procedure. Steps 1. Peel the adhesive tape that covers the camera module. 2. Disconnect the display cable from the camera module. 3. Gently pry the camera shutter cap from the top edge of the camera shutter and remove it from the display back cover. 4. Gently pry the camera module from the display back cover.
Steps 1. Place the camera module in its slot on the display back cover. 2. Place the camera shutter cap on the top edge of the camera shutter. 3. Connect the display cable to the camera module. 4. Adhere the adhesive tape to cover the camera module. Next steps 1. Install the camera shutter cap. 2. Install the display panel. 3. Install the display bezel. 4. Install the display assembly. 5. Install the speakers. 6. Install the system board. 7. Install the inner frame. 8. Install the heat-sink assembly. 9.
P-sensor board Removing the P-sensor board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. 3. Remove the secondary M.2 SSD. 4. Remove the base cover. 5. Remove the battery. 6. Remove the SIM card. 7. Remove the secondary memory. 8. Remove the WLAN card. 9. Remove the WWAN card. 10. Remove the primary M.2 SSD. 11. Remove the keyboard lattice. 12. Remove the keyboard. 13. Remove the SD card reader. 14. Remove the GPU power cable. 15. Remove the GPU card.
Steps 1. Gently pry the P-sensor board from its slot on the display back cover. 2. Flip over the P-sensor board. 3. Disconnect the display cable from the P-sensor board. 4. Remove the P-sensor board. Installing the P-sensor board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the P-sensor board and provides a visual representation of the installation procedure.
Steps 1. Connect the display cable to the P-sensor board. 2. Flip the P-sensor board and place it gently in its slot on the display back cover. Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the middlecap. 5. Install the speakers. 6. Install the system board. 7. Install the inner frame. 8. Install the heat-sink assembly. 9. Install the GPU card. 10. Install the GPU power cable. 11. Install the SD card reader. 12. Install the keyboard. 13.
Display cable Removing the display cable Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. 3. Remove the secondary M.2 SSD. 4. Remove the base cover. 5. Remove the battery. 6. Remove the SIM card. 7. Remove the secondary memory. 8. Remove the WLAN card. 9. Remove the WWAN card. 10. Remove the primary M.2 SSD. 11. Remove the keyboard lattice. 12. Remove the keyboard. 13. Remove the SD card reader. 14. Remove the GPU power cable. 15. Remove the GPU card. 16.
Steps 1. Peel the adhesive tape covering the camera module. 2. Disconnect the display cable from the camera module. 3. Peel the display cable from the display cover and unroute the cable from the routing channels. 4. Remove the display cable from the display back cover. Installing the display cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Route and adhere the display cable on the display back cover. 2. Connect the display cable to the connector on the camera module. 3. Adhere the adhesive tape to cover the camera module. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 116 Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install Install the the the the the the the the the the the the the the the the the the P-sensor.
19. Install the secondary memory. 20. Install the primary M.2 SSD. 21. Install the battery. 22. Install the base cover. 23. Install the secondary M.2 SSD. 24. Install the SD card. 25. Follow the procedure in after working inside your computer. Display back cover Replacing the display back cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. 3. Remove the secondary M.2 SSD. 4. Remove the base cover. 5. Remove the battery. 6. Remove the SIM card. 7.
For installing the components, place the display back cover on a flat surface. 1. Install the display cable. 2. Install the camera. 3. Install the camera shutter cap. 4. Install the display hinge. 5. Install the P-sensor. 6. Install the display panel. 7. Install the display bezel. 8. Install the display assembly. 9. Install the middlecap. 10. Install the speakers. 11. Install the system board. 12. Install the inner frame. 13. Install the heat-sink assembly. 14. Install the GPU card. 15.
3 Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell knowledge base article, Drivers and Downloads FAQs .
4 BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
Table 4. Navigation keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Tab Moves to the next focus area. NOTE: For the standard graphics browser only. Esc Moves to the previous page until you view the main screen.
Table 5. BIOS setup options—System information menu (continued) General-System Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology used for the memory. DIMM A Size Displays the DIMM A memory size. DIMM B Size Displays the DIMM B memory size.
Table 5. BIOS setup options—System information menu (continued) General-System Information Primary HDD Displays the primary hard drive information of the computer. MiniCard SSD Device Displays the MiniCard SSD device information of the computer. Modular Bay Device Displays the Modular Bay device information of the computer. System eSATA Device Displays the System eSATA device information of the computer. ODD Device Displays the ODD device information of the computer.
Table 6. System setup options—System Configuration menu (continued) System Configuration SMART Reporting Enable or disable SMART Reporting during system startup. USB Configuration Enable USB Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port.
Table 8. System setup options—Security menu (continued) Security PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system. Absolute I This field allows you to Enable, Disable, or Permanently Disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute® Software. OROM Keyboard Access Allows you to set an option to enter the Option ROM Configuration screens using hotkeys during boot.
Table 10. System setup options—Intel Software Guard Extensions menu (continued) Intel Software Guard Extensions AC Behavior Enables the system to turn on automatically, when AC power is supplied. Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology. Auto On Time Enable to set the computer to turn on automatically every day or on a preselected date and time. This option can be configured only if the Auto On Time is set to Everyday, Weekdays or Selected Days.
Table 13. System setup options—Wireless menu Wireless Wireless Switch Determine which wireless devices can be controlled by the Wireless Switch. Wireless Device Enable Enable or disable internal wireless devices. Table 14. System setup options—Maintenance menu Maintenance Service Tag Display the system’s Service Tag. Asset Tag Create a system Asset Tag. BIOS Downgrade Control flashing of the system firmware to previous revisions.
5. Select your computer model, followed by its model number. NOTE: The Product Support page of your computer appears. 6. Click Drivers & Downloads. NOTE: The Drivers & Downloads section is displayed. 7. Click Category, and select BIOS from the drop-down list. 8. Click the toggle button Show downloads for only THIS PC XXXXXXX. NOTE: XXXXXXX denotes the Service Tag. 9. Select the latest BIOS file and click Download. 10.
Figure 1. DOS BIOS Update Screen Updating the BIOS in Linux and Ubuntu To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at www.dell.com/support. One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option. NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● The password can contain the numbers 0 through 9. ● Only lower case letters are valid, upper case letters are not valid.
5 Troubleshooting Topics: • • • • • • • • Built-in self-test (BIST) Dell SupportAssist Pre-boot System Performance Check diagnostics System-diagnostic lights Recovering the operating system Backup media and recovery options Real Time Clock—RTC reset WiFi power cycle Drain residual flea power (perform hard reset) Built-in self-test (BIST) M-BIST M-BIST (Built In Self-Test) is the system board's built-in self-test diagnostics tool that improves the diagnostics accuracy of system board embedded controller (E
M-BIST M-BIST (Built In Self-Test) diagnostics tool, featuring improved accuracy in system board failures. NOTE: M-BIST can be manually initiated before POST (Power On Self Test). How to run M-BIST NOTE: M-BIST must be initiated on the system from a power-off state either connected to AC power or with battery only. 1. Press and hold both the M key on the keyboard and the power button to initiate M-BIST. 2.
LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings. When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade etc., it is always a good practice to isolate the LCD (screen) by running the Built-In Self Test (BIST).
System-diagnostic lights Table 19. System-diagnostic lights Blinking pattern Amber White Problem description Suggested resolution 1 1 TPM detection failure Replace the system board. 1 2 Unrecoverable SPI Flash Failure Replace the system board. 1 3 Short in hinge cable tripped OCP1 1 4 Short in hinge cable tripped OCP2 1 5 EC unable to program i-Fuse Replace the system board.
Table 19. System-diagnostic lights (continued) Blinking pattern Amber White Problem description Suggested resolution ● 3 2 PCI or Video card/chip failure 3 4 BIOS Recovery image found but invalid 3 5 Power rail failure 3 6 Flash corruption detected by SBIOS. Replace the system board. ● ● ● ● ● 7 Timeout waiting on ME to reply to HECI message. 4 1 Memory DIMM power rail failure 2 Press power button for over 25 seconds to do RTC reset. If problem persists, replace the system board.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
6. Turn on the modem. 7. Turn on your computer. Drain residual flea power (perform hard reset) About this task Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is removed. For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea power before removing or replacing any components in your computer.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 20. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
