Dell 3330dn Laser Printer User's Guide June 2009 www.dell.com | support.dell.
Contents Safety information.............................................................................9 Learning about the printer.............................................................11 Finding information about the printer........................................................................................................................11 Printer configurations......................................................................................................................................
Paper characteristics...................................................................................................................................................................... 45 Unacceptable paper ...................................................................................................................................................................... 46 Selecting paper.....................................................................................................................
Accessing jam areas............................................................................................................................................................64 200 paper jam.......................................................................................................................................................................65 201 paper jam..........................................................................................................................................
Set Date/Time menu...................................................................................................................................................................... 97 Settings menu.......................................................................................................................................................................98 General Settings menu ......................................................................................................................
Restoring the factory default settings.......................................................................................................................136 Troubleshooting.............................................................................137 Solving basic printer problems....................................................................................................................................137 Printer control panel display is blank or displays only diamonds........................
Solid black or white streaks appear on transparencies or paper.................................................................................152 Embedded Web Server does not open.....................................................................................................................152 Check the network connections .............................................................................................................................................152 Check the network settings ........
Safety information Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible. CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Refer service or repairs, other than those described in the user documentation, to a professional service person.
• Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer.
What are you looking for? Find it here • Software and Drivers—Certified drivers for my printer and installers for Dell printer software Software and Documentation CD Note: If you purchased your Dell computer and printer • Readme files—Last-minute technical changes, or advanced at the same time, documentation and drivers for your printer are already installed on your computer.
4 System board door 5 Standard 250-sheet tray (Tray 1) 6 Multipurpose feeder door 7 Paper stop 8 Standard exit bin The following illustration shows the printer back with its basic features or parts: 1 Rear door 2 Ethernet port 3 USB port 4 Parallel port 5 Power cord socket 6 Power switch 7 Locking device Learning about the printer 13
Configured models The following illustration shows the printer configured with an optional drawer: 1 Optional tray (Tray 2) Understanding the printer control panel The following diagram shows the printer control panel: Learning about the printer 14
The following diagrams and tables provide more information about the printer control panel items: Item 1 Description ) Opens the menus Menus button ( Note: The menus are available only when the printer is in the Ready state. 2 Back button ( 3 Cancel button ( ) Returns the display to the previous screen ) Stops all printer activity When printing, pressing causes Stopping to appear momentarily. Then the Stopped screen appears offering a list of settings that you may select.
Item Description 1 Display 2 Select button ( ) Shows messages that communicate the status of the printer or that indicate possible printer problems that must be resolved. The display is also capable of showing pictures of Show Me instructions, which show you how to perform a task like clearing a jam. • Opens a menu and displays the first item in the menu (called a menu item) • Opens a menu item and displays the available values or settings.
Item 1 Description Keypad Enter numbers or symbols if the display screen has a field that accepts these entries. Using the standard exit bin and paper stop The standard exit bin holds up to 150 sheets of 20 lb paper. It collects print jobs facedown. The standard exit bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. The paper stop also aids in neater stacking of the paper. To open the paper stop, pull it so it flips forward.
Notes: • Do not leave the paper stop in the open position if you are printing on transparencies. Doing so may cause creases in the transparencies. • When moving the printer to another location, make sure the paper stop is closed.
Additional printer setup After completing any additional printer setup, print a menu settings page to verify that all printer options are installed correctly. See “Printing a menu settings page” on page 30 for more information. The option names appear on this page if they are installed correctly. Since you have not made any setting changes yet, if you print the page now it lists all the factory default settings.
3 Right side 200 mm (8.0 in.) 4 Left side 12.7 mm (0.5 in.) 5 Top 300 mm (12.0 in.) Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
2 Use the following illustration to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Ethernet connector Note: The Ethernet port is a feature on network models only.
An optional memory card can be purchased separately and attached to the system board. To install the memory card: 1 Access the system board. 2 Unpack the memory card. Note: Avoid touching the connection points along the edge of the card. 3 Align the memory card with its connector on the system board. Push the latches on the connector open if they are not open already.
4 Push the memory card into the connector until the latches snap into place. 5 Close the system board door. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
2 Unpack the card. Note: Avoid touching the connection points along the edge of the card. 3 Holding the card by its sides, align the card with the connector on the system board. 4 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. 5 Close the system board door.
Installing hardware options Installing an optional drawer The printer supports an optional drawer. Only one drawer may be installed on the printer at one time. CAUTION—SHOCK HAZARD: If you are installing an optional drawer after setting up the printer, then turn the printer off and unplug the power cord from the wall outlet before continuing 1 Unpack the drawer, and then remove any packing material from the outside of the drawer. 2 Remove the tray from the support unit.
6 Align the printer with the drawer, and then lower the printer into place. Attaching cables 1 Connect the printer to a computer or a network. • For a local connection, use a USB or parallel cable. • For a network connection, use an Ethernet cable. 2 Connect the power cord to the printer first and then to a wall outlet.
1 Ethernet port 2 USB port 3 Parallel port 4 Power cord socket Installing the printer on a wired network Use the following instructions to install the printer on a wired network. These instructions apply to Ethernet and fiber optic network connections. Before you install the printer on a wired network, make sure that: • You have completed the initial setup of the printer. • The printer is connected to your network with the appropriate type of cable.
6 Select the printer manufacturer from the list. 7 Select the printer model from the list, and then click Next. 8 Select the printer from the list of printers discovered on the network, and then click Finish. Note: If your configured printer does not appear in the list of discovered printers, click Add Port and follow the on-screen instructions. 9 Follow the on-screen instructions to complete the installation. For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer.
5 Click IP. 6 Type in the IP address of your printer in the Address field. 7 Click Add. • For AppleTalk printing: In Mac OS X version 10.5 1 2 3 4 5 6 From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Click AppleTalk. Select the printer from the list. Click Add. In Mac OS X version 10.4 and earlier 1 2 3 4 5 6 7 8 9 10 From the Finder desktop, choose Go > Applications. Double-click Utilities. Double-click Print Center or Printer Setup Utility. From the Printer List, click Add.
3 From the Finder desktop, double-click the printer CD icon that automatically appears. 4 Double-click the Install icon. 5 Follow the instructions on the screen. Using the World Wide Web Updated printer software may be available at www.support.dell.com. Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: .
4 Press the down arrow button until Network Setup Page appears, and then press . After the network setup page prints, Ready appears. 5 Check the first section on the network setup page, and confirm that Status is “Connected.” If Status is “Not Connected,” the LAN drop may not be active or the network cable may be malfunctioning. Consult a system support person for a solution, and then print another network setup page.
Loading paper and specialty media This section explains how to load the paper trays and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked.
4 Press the down arrow button until Universal Setup appears, and then press 5 Press the down arrow button until Units of Measure appears, and then press 6 Press the down arrow button until . . appears next to the correct unit of measure, and then press . Submitting selection appears, followed by the Universal Setup menu.
2 Squeeze and slide the guides to the correct position for the paper size you are loading.
For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading. If you are loading A6-size paper: a Squeeze and slide the length guide toward the center of the tray to the A5 size position. b Raise the A6 backstop. Notes: • The standard tray accommodates only 150 sheets of A6-size paper. Notice the maximum fill line on the A6 backstop which indicates the maximum height for loading A6-size paper. Do not try to overload the tray.
3 Flex a stack of paper back and forth to loosen the sheets, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper stack toward the back of the tray as shown with the recommended print side facedown. Note: The maximum fill line on the width guide indicates the maximum height for loading paper. Do not load A6-size paper to the maximum fill line; the tray holds only 150 sheets of A6-size paper.
5 Squeeze and slide the guides to lightly touch the side of the stack. 6 Insert the tray. 7 If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Type setting for the tray.
Using the multipurpose feeder Opening the multipurpose feeder 1 Grasp the handle, and pull the multipurpose feeder door down. 2 Grasp the raised handle, and pull the extension forward. 3 Grasp the handle, and pull the extension so it flips forward.
4 Guide the extension down gently so the multipurpose feeder is extended fully and open. Loading the multipurpose feeder 1 Squeeze the tab located on the right width guide, and move the guides out fully. 2 Prepare the paper or specialty media for loading. • Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them.
• Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Fanning prevents the edges of envelopes from sticking together. It also helps them feed properly to avoid jams. Do not fold or crease envelopes. 3 Load the paper or specialty media. Notes: • Do not force any paper into the multipurpose feeder. Overfilling may cause jams.
• Load paper, transparencies, and card stock with the recommended print side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies came in. • Load letterhead with the logo faceup and the top edge entering the printer first. • Load envelopes with the flap side down and the stamp location in the position shown. The stamp and address are shown to illustrate the proper orientation for loading envelopes.
4 Squeeze the tab located on the right width guide to adjust the guides to lightly touch the sides of the stack. 5 Slide the paper gently into the multipurpose feeder until it comes to a stop. Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled. 6 From the printer control panel, set the Paper Size and Paper Type.
Unlinking trays Unlinked trays have settings that are not the same as the settings of any other tray. To unlink a tray using the Paper menu, change the Paper Type and Paper Size settings so that they do not match the settings of any other tray. 1 From the Paper menu, make sure the Type setting (for example, Plain Paper, letterhead, Custom Type ) for the tray you want to unlink does not match the Type setting of any other tray.
Changing a Custom Type name If the printer is on a network, you can use the Embedded Web Server to define a name other than Custom Type for each of the custom paper types that are loaded. When a Custom Type name is changed, the menus display the new name instead of Custom Type . To change a Custom Type name: 1 Type the printer IP address into the address field of your Web browser.
Paper and specialty media guidelines Paper and specialty media are paper, card stock, envelopes, paper labels, and transparencies. A number of items must be considered concerning the selection of paper and specialty media before printing. This chapter provides information on making selections and caring for papers and specialty media. It is recommended that you try a limited sample of any paper or specialty media you are considering using with the printer before purchasing large quantities.
Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–90 g/m2 (16–24 lb bond) paper, grain long paper is recommended. Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality.
Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet these requirements; latex inks might not. When in doubt, contact the paper supplier.
Supported paper sizes, types, weights, and capacities The following tables provide information on standard and optional paper sources, the types of paper they support, and capacities. Note: For an unlisted paper size, select the closest larger listed size. Paper sizes supported by the printer Paper size Dimensions A4 210 x 297 mm (8.3 x 11.7 in.) A5 148 x 210 mm (5.8 x 8.3 in.) A61 105 x 148 mm (4.1 x 5.8 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Folio 216 x 330 mm (8.5 x 13 in.
Paper size Dimensions Standard 250-sheet tray Optional tray DL Envelope 110 x 220 mm (4.3 x 8.7 in.) X X X 7 3/4 Envelope (Monarch) 98 x 191 mm (3.9 x 7.5 in.) X X X 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) X X X 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) X X X Other Envelope 216 x 356 mm (8.5 x X 14 in.) X X 1 Multipurpose feeder Duplex path A6 is supported only for grain long papers. 2 If a paper size you want to use is not listed, then configure a Universal paper size.
Paper type Standard 250-sheet Optional tray tray Transparencies Envelopes (smooth)2 X Multipurpose feeder Duplex path X X X X 1 Single-sided paper labels designed for laser printers are supported for occasional use. It is recommended to print no more than 20 pages of paper labels a month. Vinyl, pharmacy, and dual-sided labels are not supported. 2 Use envelopes that lie flat when individually placed on a table facedown.
Software overview Use the Software and Documentation CD that came with your printer to install a combination of software applications, depending on your operating system. Note: If you purchased your printer and computer separately, you must use the Software and Documentation CD to install these software applications. Note: These software applications are not available with Macintosh®.
To disable the Dell Printer Alert Utility: 1 From the System Tray, right click the icon. 2 Select Exit. To re-enable the Dell Printer Alert Utility: 1 In Windows Vista or later: a Click Programs. b Click Dell Printers. c Click Dell 3330dn Laser Printer. In Windows XP: Click Start Programs or All Programs Dell Printers Dell 3330dn Laser Printer. 2 Click Printer Alert Utility.
Dell Toner Management System Printing Status Window Note: For the Printing Status Window to work properly, bidirectional communication support must be in place so the printer and computer can communicate. An exception is added to the Windows® Firewall to allow this communication. The Printing Status window displays the status of the printer (Printer Ready, Printer Offline, and Error-Check Printer) and the name of the job when you send a job to print.
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 63 and “Storing paper” on page 47. Printing a document 1 Load paper into a tray or feeder. 2 From the Paper menu, set the Paper Type and Paper Size based on the paper that is loaded. 3 Do one of the following: For Windows users a b c d e f With a document open, click File Print.
b Customize the settings as needed in the Print dialog: 1 With a document open, choose File > Print. 2 Select a Paper Source option, and then choose the tray loaded with the appropriate paper. 3 Click Print. Printing on specialty media Tips on using letterhead Page orientation is important when printing on letterhead.
Source or process Print side Paper orientation Multipurpose feeder Simplex (one-sided) printing Preprinted letterhead design is placed faceup. The top edge of the sheet with the logo should enter the multipurpose feeder first. Multipurpose feeder (duplex printing) Preprinted letterhead design is placed facedown. The top edge of the sheet with the logo should enter the multipurpose feeder last.
Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities. When printing on envelopes: • Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure the envelopes can withstand temperatures up to 210°C (410°F) without sealing, wrinkling, curling excessively, or releasing hazardous emissions.
• Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die-cuts of the label. • Be sure adhesive backing does not reach to the sheet edge. Zone coating of the adhesive at least 1 mm (0.04 in.) away from edges is recommended. Adhesive material contaminates the printer and could void the warranty. • If zone coating of the adhesive is not possible, remove a 1.6 mm (0.06 in.
Job type Description Reserve When you send a Reserve print job, the printer does not print the job immediately. It stores the job in memory so you can print the job later. The job is held in memory until you delete it from the Held Jobs menu. Repeat When you send a Repeat print job, the printer prints all requested copies of the job and stores the job in memory so you can print additional copies later. You can print additional copies as long as the job remains stored in memory.
For Macintosh users 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. 2 From the print options pop-up menu, choose Job Routing. 3 Choose your job type (Confidential, Reserve, Repeat, Verify, profiles, forms from a kiosk, bookmarks, or a parked job), and then assign a user name. For a confidential job, also enter a four-digit PIN. 4 Click Print, and then go to the printer to release the job.
3 Press the down arrow button until Reports appears, and then press 4 Press the down arrow button until Print Directory appears, and then press . . After the directory list prints, Ready appears. Printing the print quality test pages Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down and the right arrow button while turning the printer on. 3 Release the buttons when the clock appears, and wait for CONFIG MENU to appear.
5 Select the job to cancel. 6 From the keyboard, press Delete. From the Windows taskbar: When you send a job to print, a small printer icon appears in the right corner of the taskbar. 1 Double-click the printer icon. A list of print jobs appears in the printer window. 2 Select a job to cancel. 3 From the keyboard, press Delete. For Macintosh users In Mac OS X version 10.5 or later: 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax, and then double-click the printer icon.
Clearing jams By carefully selecting papers and specialty media and loading it properly, you should be able to avoid most jams. For more information, see “Avoiding jams” on page 63. If jams do occur, follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. To resolve the jam messages, you must clear the entire paper path, and press to clear the message and resume printing.
Accessing jam areas Open doors and remove trays to access jam areas. The following illustration shows possible jam areas: Access point Description 1 Standard exit bin 2 Front door 3 Multipurpose feeder door 4 Standard tray (Tray 1) 5 Optional tray (Tray 2) 6 Push button to open the front door. Inside this door is the unit housing the toner cartridge and photoconductor kit.
Jam number To access the jam 251 Try one or more of the following: • If the sheet is visible in the multipurpose feeder, gently pull it from the front of the multipurpose feeder. • If it is not visible, open the front door, and then remove the unit. Lift the flap at the front of the printer, and then remove any jammed sheets. 200 paper jam 1 Remove the tray from the printer. 2 Remove the jam if you see it here.
4 Lift the flap in front of the printer, and remove any jammed sheets. 5 Align and insert the unit. 6 Close the front door. 7 Insert the tray. 8 Press . 201 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the unit.
2 Lift the flap in front of the printer, and then remove any jammed sheets. 3 Align and insert the unit. 4 Close the front door. 5 Press . 202 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the unit. 2 Lift the flap in front of the printer, and then remove any jammed sheets.
3 Open the rear door. 4 Remove the jam. 5 Close the rear door. 6 Close the front door. 7 Press .
231 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door. 2 Open the rear door. 3 Remove the jam. 4 Close the rear door.
5 Close the front door. 6 Press . If this does not clear the jam, complete the steps in “233 paper jam” on page 70. 233 paper jam 1 Remove the tray from the printer. 2 Locate the lever shown. Pull the lever down to release the jam. 3 Pull the jammed sheets from the duplex area. 4 Insert the tray. 5 Press . If this does not clear the jam, complete the steps in “231 paper jam” on page 69. 234 paper jam A single jam or multiple jams are in the duplex area of the printer when the printer is turned on.
235 paper jam A duplex print job was sent to the printer using a size of paper not supported for duplex printing. A sheet is jammed in the standard exit bin. 1 To remove the jam, gently pull the jammed sheet out of the standard exit bin. 2 Press . 242 paper jam 1 Remove the optional tray from the printer.
2 Remove the jam. 3 Insert the optional tray. 4 Press . 251 paper jam A sheet of paper or specialty media failed to feed completely from the multipurpose feeder. Part of it may be still visible. If it is visible, gently pull the jammed sheet from the front of the multipurpose feeder.
If the sheet is not visible, complete the following steps: 1 Open the front door, and then remove the unit. 2 Lift the flap at the front of the printer, and then remove any jammed sheets of paper that are short lengths of paper. 3 Align and insert the unit. 4 Close the front door. 5 Press .
Understanding printer menus Menus list A number of menus and menu items are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Network Menu Configure MP Network Setup Page USB Menu Substitute Size Paper Texture Profiles List Netware Setup Page Parallel Menu SMTP Menu Paper Weight Print Fonts Paper Loading Print Directory Custom Types Asset Report Universal Setup Sec
Paper menu Default Source menu Menu item Description Default Source Tray MP Feeder Manual Paper Manual Env Sets a default paper source for all print jobs Notes: • From the Paper menu, Configure MP must be set to Cassette in order for MP Feeder to appear as a menu setting. • Tray 1 (standard tray) is the factory default setting. • Only an installed paper source will appear as a menu setting.
Menu item Description Tray Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper loaded in each tray Manual Paper Size A4 A5 A6 Executive Folio JIS B5 Legal Letter Oficio (Mexico) Statement Universal Specifies the size of the paper being manually loaded in the multipurpose feeder Notes: • Plain Paper is the factory default setting for Tray 1.
Menu item Description MP Feeder Size A4 A5 A6 Executive Folio JIS B5 Legal Letter Oficio (Mexico) Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope C5 Envelope B5 Envelope DL Envelope Other Envelope Specifies the paper size loaded in the multipurpose feeder MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper loaded in the multipurpose f
Menu item Description Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper being manually loaded in the multipurpose feeder Manual Env Size 7 3/4 Envelope 9 Envelope 10 Envelope C5 Envelope B5 Envelope DL Envelope Other Envelope Specifies the size of the envelope being manually loaded in the multipurpose feeder Manual Env Type Envelope Custom Type Specifies th
Substitute Size menu Menu item Description Substitute Size Off Statement/A5 Letter/A4 All Listed Substitutes a specified paper size if the requested paper size is not available Notes: • All Listed is the factory default setting. All available substitutions are allowed. • The Off setting indicates no size substitutions are allowed. • Setting a substitution lets the job print without a Change Paper message appearing.
Menu item Description Rough Envelope Texture Rough Specifies the relative texture of the envelopes loaded in a specific tray Letterhead Texture Smooth Normal Rough Specifies the relative texture of the letterhead paper loaded in a specific tray Preprinted Texture Smooth Normal Rough Specifies the relative texture of the preprinted paper loaded in a specific tray Colored Texture Smooth Normal Rough Specifies the relative texture of the colored paper loaded in a specific tray Light Texture Smooth No
Menu item Description Transparency Weight Light Normal Heavy Specifies the relative weight of the transparencies loaded in a specific tray Recycled Weight Light Normal Heavy Specifies the relative weight of the recycled paper loaded in a specific tray Labels Weight Light Normal Heavy Specifies the relative weight of the labels loaded in a specific tray Bond Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Envelope Weight Light Normal Heavy Specifies t
Menu item Description Rough/Cotton Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Custom Weight Light Normal Heavy Specifies the relative weight of the custom paper type loaded in a specific tray Note: Normal is the factory default setting. Notes: • Normal is the factory default setting. • Settings appear only if the custom type is supported.
Menu item Description Custom Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Custom as the paper type Notes: • Off is the factory default setting. • Custom Loading is available only if the custom type is supported. Notes: • Duplex sets the printer default to 2-sided printing for every print job unless 1-sided printing is selected from Print Properties. • If Duplex is selected, all print jobs are sent through the duplex unit, including 1-sided jobs.
Menu item Description Portrait Width 3–14.17 inches 76–360 mm Sets the portrait width Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. Inches can be increased in 0.01-inch increments. • 216 mm is the international factory default setting. Millimeters can be increased in 1-mm increments. Portrait Height 3–14.
Menu item Description Network Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Notes: • This menu item is available when more than one network option is installed. • This menu item appears only for network printers or printers connected to print servers.
Standard Network or Network menus Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. • When the Off setting is used, the printer uses PostScript emulation if PS SmartSwitch is set to On.
Menu item Description Std Network Setup Reports Network Card TCP/IP IPv6 AppleTalk NetWare For descriptions and settings of the network setup menus, see the following: • • • • • • Net Setup Reports Network Card TCP/IP IPv6 Apple Talk NetWare “Reports menu (under the Network/Ports menu)” on page 87 “Network Card menu” on page 87 “TCP/IP menu” on page 88 “IPv6 menu” on page 89 “AppleTalk menu” on page 89 “NetWare menu” on page 90 Reports menu (under the Network/Ports menu) The Reports menu item is
Menu item Description Job Timeout 0-225 seconds Sets the amount of time in seconds that a network print job can take before it is canceled Notes: • 90 seconds is the factory default setting. • A setting value of 0 disables the timeout. • If a value of 1–9 is selected, the setting is saved as 10. Banner Page On Off Allows the printer to print a banner page Note: Off is the factory default setting. TCP/IP menu Note: This menu is available only for network models or printers attached to print servers.
Menu item Description Enable FTP/TFTP Yes No Enables the built-in FTP server, which allows files to be transferred to the printer Enable HTTP Server Yes No Enables the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. WINS Server Address Lets you view or change the current WINS Server Address DNS Server Address Lets you view or change the current DNS Server Address Note: Yes is the factory default setting.
Menu item Description View Address Shows the assigned AppleTalk address Note: The address can be changed only from the Embedded Web Server. Set Zone Provides a list of AppleTalk zones available on the network Note: The default setting is the default zone for the network. If no default zone exists, the zone marked with an * is the default setting.
USB menu Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. • When the Off setting is used, the printer uses PostScript emulation if the PS Smartswitch setting is On.
Menu item Description ENA Address ... Sets the network address information for an external print server that is attached to the printer using a USB cable Note: This menu item is available only if the printer is attached to an external print server through the USB port. ENA Netmask ...
Menu item Description Parallel Buffer Disabled Auto 3K to Sets the size of the parallel input buffer Notes: • Auto is the factory default setting. • The Disabled setting turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed. • The parallel buffer size setting can be changed in 1-K increments.
Menu item Description Parallel with ENA ENA Address ENA Netmask ENA Gateway • ENA Address sets the network address information for an external print server that is attached to the printer using a parallel cable • ENA Netmask sets the netmask information for an external print server that is attached to the printer using a parallel cable • ENA Gateway sets the gateway information for an external print server that is attached to the printer using a parallel cable Note: Parallel with ENA is available only
Menu item Description Device-Initiated E-mail None Use Device Credentials Specifies server information Notes: • The message boxes have a limitation of 512 characters. • None is the factory default setting for Device-Initiated E-mail and User-Initiated E-mail None Use Device SMTP Credentials User-Initiated E-mail.
Menu item Description Remote Logins Login failures Failure time frame Lockout time Login timeout Limits the number and time frames of failed login attempts from a computer before all remote users are locked out Notes: • “Login failures” specifies the number of failed login attempts before users are locked out. Settings range from 1–50. 3 attempts is the factory default setting. • “Failure time frame” specifies the time frame during which failed login attempts can be made before users are locked out.
Menu item Description Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specifies whether and how the audit logs of print jobs are created: • Enable Audit determines if the printer records events in the secure audit log and in the remote syslog. • Enable Remote Syslog determines if the printer sends logged events to a remote server.
Menu item Description Enable NTP On Off Enables Network Time Protocol, which synchronizes the clocks of devices on a network Note: On is the factory default setting.
Menu item Description Quiet Mode Off On Reduces the amount of noise produced by the printer Run Initial setup Yes No Instructs the printer to run the setup wizard Notes: • Off is the factory default setting. • On configures the printer to produce as little noise as possible. Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default setting becomes No.
Menu item Description Timeouts Print Timeout Disabled 1 sec–255 sec Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print job Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting.
Menu item Description Custom Home Message Off IP Address Hostname Contact Name Location Zero Configuration Name Custom Text 1 Sets a pre-configured or customized message to appear on the display beside Ready Notes: • Off is the factory default setting. • IP address and Hostname are pre-configured messages. • Contact Name, Location, Zero Configuration Name, and Custom Text 1 are messages that can be customized by a system support person.
Menu item Description Resource Save On Off Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: • Off is the factory default setting. Off sets the printer to retain the downloads only until memory is needed. Downloads are deleted in order to process print jobs. • The On setting retains the downloads during language changes and printer resets.
Menu item Description Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Stacks the pages of a print job in sequence when printing multiple copies Notes: • Off is the factory default setting. No pages will be collated. • The On setting stacks the print job sequentially. • Both settings print the entire job the number of times specified by the Copies menu setting.
Menu item Description N-up Border None Solid Prints a border around each page image when using N-up (pages-sides) Note: None is the factory default setting. Quality menu Menu item Description Print Resolution 300 dpi 600 dpi 1200 dpi 1200 IQ 2400 IQ Specifies the printed output resolution Toner Darkness 1–10 Lightens or darkens the printed output Note: 600 dpi is the factory default setting. Notes: • 8 is the factory default setting. • Selecting a smaller number can help conserve toner.
Utilities menu Menu item Description Format Flash Yes No Formats the flash memory. Flash memory refers to the memory added by installing an optional flash memory card in the printer. Warning—Potential Damage: Do not turn off the printer while the flash memory is formatting. Notes: • An optional flash memory card must be installed in the printer and operating properly for this menu item to be available. The flash memory card must not be Read/Write or Write protected or defective.
PDF menu Menu item Description Scale to Fit Yes No Scales page content to fit the selected paper size Annotations Do Not Print Print Prints annotations in a PDF Note: No is the factory default setting. Note: Do Not Print is the factory default setting. PostScript menu Menu item Description Print PS Error On Off Prints a page containing the PostScript error Font Priority Resident Flash Establishes the font search order Note: Off is the factory default setting.
Menu item Description PCL Emulation Settings Point Size 1.00–1008.00 Changes the point size for scalable typographic fonts Notes: • 12 is the factory default setting. • Point Size refers to the height of the characters in the font. One point equals approximately 1/72 of an inch. • Point sizes can be increased or decreased in 0.25-point increments. PCL Emulation Settings Pitch 0.08–100 Specifies the font pitch for scalable monospaced fonts Notes: • • • • 10 is the factory default setting.
Menu item Description Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray Off None 0–199 Assign Manual Paper Off None 0–199 Assign Man Env Off None 0–199 Configures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Notes: • Off is the factory default setting. • None is not an available selection. It is displayed only when it is selected by the PCL 5 interpreter. • None ignores the Select Paper Feed command.
HTML menu Menu item Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Description Intl CG Times Intl Courier Intl Univers Joanna MT Letter Gothic Lubalin Gothic Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery Sets the default font for HTML documents Note:
Menu item Description Backgrounds Do Not Print Print Specifies whether to print backgrounds on HTML documents Note: Print is the factory default setting.
Understanding printer messages When Manual Feeder appears on the display, it refers to the multipurpose feeder. List of status and error messages Activating Menu Changes Wait for the message to clear. Busy Wait for the message to clear. Busy ... Wait for the message to clear. Calibrating Wait for the message to clear. Cancel not available Wait for the message to clear. Canceling Wait for the message to clear. Cartridge Low The toner cartridge is low on toner.
Cartridge Life Exceeded The toner cartridge is exhausted. 1 Remove the used toner cartridge, and then install a new one. 2 Press to clear the message. Change to • Press the down arrow button until Continue appears, and then press • Press the down arrow button until Use Current appears, and then press the down arrow button to print if the paper was changed. on the paper currently in the printer. • Cancel the current print job. • For more information, select Show Me.
DO NOT TOUCH Reading flash data DO NOT POWER OFF As a part of this message, a bar graphic appears on one line of the display, indicating the percentage of processing time completed. Wait for the message to clear. The message displays until all code is received and the processing is complete. Warning—Potential Damage: If your printer is connected to a computer by a USB cable, do not touch the printer control panel while this message appears on the display.
Load with Try one or more of the following: • Load the tray or other source with the correct paper type and size. • Cancel the current job. Maintenance Replace the maintenance items and, if necessary, reset the printer maintenance counter. For information on purchasing supplies, see “Ordering supplies” on page 126. Menu access turned off by system administrator The printer menus cannot be accessed because your system support person disabled the menus. Wait for the message to clear.
No jobs to cancel Wait for the message to clear. Not Ready The printer is not ready to receive or process data, or the printer ports are offline. Parallel/Parallel The printer is connected to a parallel port. Parallel interface is the active communication link. Parallel indicates that the printer is using the parallel port. Parallel indicates the active interface is connected to the printer through PCI connector x. Note: The current interface displays on the menus settings page.
Programming System Code DO NOT POWER OFF Wait for the message to clear. Warning—Potential Damage: Do not turn the printer power off while Programming System Code appears on the display. Ready The printer is ready to receive print jobs. Remote Management Active DO NOT POWER OFF The printer settings are being configured. Wait for the message to clear. Warning—Potential Damage: Do not turn the printer power off while Remote Management Active appears on the display.
Restoring Factory Defaults Wait for the message to clear. When factory default settings are restored: • All downloaded resources in the printer memory are deleted. This includes fonts, macros, and symbol sets. • All settings return to the factory defaults except the Display Language setting in the Setup menu and the custom settings in the Serial , Network, Infrared, LocalTalk, and USB menus.
Wait for the message to clear. Waiting, too many events … DO NOT POWER OFF The printer received too much information. This message appears while it sorts or processes all the information it received. Wait for the message to clear. Warning—Potential Damage: Do not turn the printer off while Waiting, too many events ... DO NOT POWER OFF appears on the display. 30.yy Invalid refill, change cartridge An unsupported, refilled toner cartridge is installed. Remove the toner cartridge, and then install a new one.
37 Insufficient memory for Flash Memory Defragment operation Try one or more of the following: • Press the down arrow button until Continue appears, and then press to stop the defragment operation and continue printing. • Delete fonts, macros, and other data in printer memory. • Install additional printer memory.
50 PPDS font error Try one or more of the following: • Press the down arrow button until Continue appears, and then press to clear the message and continue printing. • The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then select On. The printer will find a similar font and reformat the affected text. • Cancel the current print job.
56 Standard USB port disabled Try one or more of the following: • The printer discards any data received through the USB port. Press • Make sure the USB Buffer menu item is not set to Disabled. to clear the message and continue printing. 58 Too many flash options installed Try one or more of the following: • Turn the printer off, and then remove extra flash options: 1 2 3 4 5 Turn the printer off. Unplug the power cord from the wall outlet. Remove the excess flash memory.
200.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 To access the jam, try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge unit. 2 Remove the jam. 3 Replace the photoconductor kit and toner cartridge unit if you removed it. 4 Close any open doors or trays. 5 Press to continue printing. 201.
233.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 To access the jam, try one or more of the following: • Remove Tray 1, and then depress the lever. • Open the front door, and then open the rear door. 2 Remove the jam. 3 Close any open doors or trays. 4 Press to continue printing. 234.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed.
251.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 Remove the jam from the multipurpose feeder. 2 Press to continue printing. 900–999 Service 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. If the service message appears again, contact Customer Support, and report the message.
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. 2 Remove all paper from the printer. 3 Dampen a clean, lint-free cloth with water.
Conserving supplies Conserving supplies using the printer control panel There are some settings you can change from the printer control panel that will help you conserve toner and paper. For more information, see the following table: Supply Path to menu item Purpose of menu item Toner Settings Quality Menu Toner Darkness Lets you adjust the level of toner released on a sheet of paper or specialty media.
Printer attached locally to a computer 1 In Windows VistaTM and later: a Click Programs. b Click Dell Printers. c Click Dell 3330dn Laser Printer. In Windows® XP and 2000, Click Start Programs or All Programs Dell Printers Dell 3330dn Laser Printer. 2 Click Dell Printer Supplies Reorder Application. The Order Toner Cartridges window opens. 3 Choose your printer model from the list. 4 Enter your Dell printer Service Tag number.
2 Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle. 3 Unpack the new toner cartridge. Warning—Potential Damage: When replacing a toner cartridge, do not leave the photoconductor kit exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 4 Rotate the cartridge in all directions to distribute the toner.
5 Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the front door. Replacing the photoconductor kit The printer automatically notifies you before the photoconductor kit reaches a page maximum by showing 84 PC Kit life warning or 84 Replace PC Kit on the display.
Place the unit on a flat, clean surface. 3 Press the button on the base of the photoconductor kit. Pull the toner cartridge up and out using the handle.
4 Unpack the new photoconductor kit. Be careful not to touch the photoconductor drum. 5 Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks. Push the toner cartridge until it clicks into place. 6 Install the unit into the printer by aligning the arrows on the guides of the unit with the arrows in the printer. Push the unit as far as it will go. 7 After you replace the photoconductor kit, reset the photoconductor counter.
Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. • Disconnect all cords and cables from the printer before moving it. • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time.
Administrative support Using the Embedded Web Server If the printer is installed on a network, the Embedded Web Server is available for a range of functions including: • • • • • Viewing a virtual display of the printer control panel Checking the status of the printer supplies Configuring printer settings Configuring network settings Viewing reports To access the Embedded Web Server, type the printer IP address into the address field of your Web browser.
To view reports from a network printer: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Reports, and then click the type of report you want to view. Configuring supply notifications You can determine how you would like to be notified when supplies run low or reach their end-of-life.
To increase or decrease the number of minutes before the printer enters Power Saver mode, do one of the following: Using the Embedded Web Server 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings, and then click General Settings. 3 Click Timeouts.
Restoring the factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before you restore the factory default settings. For more information, see “Printing a menu settings page” on page 30. Warning—Potential Damage: Restore Now returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings.
Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • • • • • • The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electronic equipment plugged into the outlet is working. The printer is turned on.
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED Verify that you are using a compatible printer software. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is connected to the network. • Print a network setup page, and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again.
Job takes longer than expected to print These are possible solutions. Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press .
Large jobs do not collate These are possible solutions. Try one or more of the following: MAKE SURE COLLATE IS SET TO ON From Print Properties or the printer control panel Finishing menu, set Collate to On. Note: Setting Collate to Off in the software overrides the setting in the Finishing menu. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of images, and the number of pages in the job.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. MAKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser.
Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: FAN, FLEX, AND STRAIGHTEN THE PAPER IN THE TRAY OR FEEDER Turn the stack of paper over, if possible, when you reload it into the tray or feeder. CHECK THE PAPER MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
5 Press the down arrow button until Jam Recovery appears, and then press 6 Press the down arrow button until On or Auto appears, and then press . . Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or replacement.
Blank pages Try one or more of the following: • Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor kit. If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program. Clipped images These are possible solutions.
Gray background • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh users: From the print options, Copies & Pages, or General pop-up menu, choose Printer Features, and then choose the setting needed from the Toner Darkness pop-up menu. • From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to print. Ghost images These are possible solutions.
Incorrect margins These are possible solutions. Try one or more of the following: CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray. CHECK THE PAGE SIZE SETTING Before sending the job to print, specify the correct page size in Print Properties, the Print dialog, or the software program. Paper curl These are possible solutions.
Print is too dark These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high. • For Windows users: From Print Properties, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under the Orientation pictures, and then click the down button. 3 Click Printer Features.
Print is too light These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users, change these settings from the Print dialog and pop-up menus.
Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER Make sure you are using paper that meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner rubs off These are possible solutions.
Toner specks These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is set to Transparency. Streaked horizontal lines These are possible solutions.
MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area. CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. Clear any paper you see. THERE MAY BE EXCESS TONER IN THE PAPER PATH Contact Customer Support. Streaked vertical lines These are possible solutions.
Solid black or white streaks appear on transparencies or paper These are possible solutions. Try one or more of the following: MAKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. CHECK THE PAPER TYPE • • • • Try a different type of paper. For transparencies, use only ones recommended by the printer manufacturer. Make sure the Paper Type setting matches what is loaded in the tray or feeder.
Appendix Dell Technical Support Policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware.
Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide.
Index Numerics 1565 Emulation error, load emulation option 124 200.yy Paper jam 122 201.yy Paper jam 122 202.yy Paper jam 122 231.yy Paper jam 122 233.yy Paper jam 123 234.yy Paper jam 123 235.yy Paper jam 123 24x.yy Paper jam 123 251.yy Paper jam 124 30.yy Invalid refill, change cartridge 118 31.yy Replace defective or missing cartridge 118 32.
E H Embedded Web Server 133 checking device status 133 does not open 152 modifying confidential print settings 134 setting up e-mail alerts 135 Enabling Menus 113 envelope seals when printing 140 envelopes loading 38 tips 57 Ethernet networking Macintosh 27 Windows 27 Ethernet port 26 exterior of the printer cleaning 125 e-mail notice of low supply level 135 notice of paper jam 135 notice of paper needed 135 notice that different paper is needed 135 held jobs 58 printing for Macintosh users 59 printing f
multipurpose feeder loading 38 Must be in Ready state to enter menus 114 N Narrow media enabled 114 NetWare menu 90 Network 114 Network 114 Network menu 86 Network , 114 Network Card menu 87 network setup page 30 No jobs to cancel 115 Not Ready 115 O optional drawer installing optional drawer 25 options 550-sheet drawer 25 firmware card 23 firmware cards 20 flash memory card 23 memory card 21 memory cards 20 optional drawer 25 ordering supplies printer attached to a network 126 printer loca
printer messages 1565 Emulation error, load emulation option 124 200.yy Paper jam 122 202.yy Paper jam 122 231.yy Paper jam 122 233.yy Paper jam 123 234.yy Paper jam 123 235.yy Paper jam 123 24x.yy Paper jam 123 251.yy Paper jam 124 30.yy Invalid refill, change cartridge 118 31.yy Replace defective or missing cartridge 118 32.
Programming System Code 116 publications, finding 11 Q Quality menu 104 R Ready 116 recommended print side 46 recycled paper using 47 Remote Management Active 116 Remove paper from standard bin 116 Remove paper from standard output bin 116 Repeat print jobs 58 printing for Macintosh users 59 printing for Windows users 59 Replace Cartridge 116 Replace PC Kit 116 replacing photoconductor kit 129 toner cartridge 127 reports viewing 133 Reports menu 84, 87 Reserve print jobs 58 printing for Macintosh users 59
streaked vertical lines 151 toner fog or background shading 149 toner rubs off 149 toner specks 150 troubleshooting, printer options drawers 141 flash memory card 141 memory card 141 option not working 140 U Universal Paper Size 83 setting 32 Universal Setup menu 83 unlinking trays 43 USB menu 91 USB port 26 USB/USB 117 Utilities menu 105 V Verify print jobs 58 printing for Macintosh users 59 printing for Windows users 59 viewing reports 133 virtual display how to access 133 W Waiting, too many event
