Owner's manual

Troubleshooting 49
Troubleshooting
To get help with problems with your Dell™ Serial-Attached SCSI (SAS) 6/iR
controller, you can Contact Dell or access the Dell Support website at
support.dell.com.
BIOS Boot Order
If you intend to boot to the controller, ensure it is set appropriately in the
system's BIOS boot order. See your system documentation for more
information.
General Problems
NOTE: For additional troubleshooting information, see the SAS RAID Storage
Manager User’s Guide and the OpenManage Storage Services User’s Guide.
Table 7-1. General Problems
Problem Suggested Solution
No Physical Disks
Found message appears
during a CD installation of a
Windows operating system.
The message appears due to one of the following
reasons:
• The driver is not supported on the operating system.
(applicable to Windows 2003 and Windows XP
operating systems only)
• The controller BIOS is disabled.
• Physical disks are not connected or seated properly.
The corresponding solutions to the three causes of the
message are:
• Press <F6> to install the Device Driver
during installation.
• Enter the BIOS Configuration Utility to enable
the BIOS. See "SAS 6/iR BIOS" on page 35.
• Verify if the physical disks are connected or
seated properly.
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