Reference Guide

Internal Use - Confidential
6.2 Payment Terms. Customer shall pay Supplier’s invoices in full and in the same currency as
Supplier’s invoice within the time noted on Supplier’s invoice, or if not noted, then within 30 days after the
date of the invoice, with interest accruing after the due date at the lesser of 1.5% per month or the highest
lawful rate. In case of Customer’s default in payment Supplier shall, until arrangements as to payment or
credit have been established, be entitled to: (i) cancel or suspend its performance of such Order and/or
(ii) withhold performance under this CTS.
6.3 Taxes. The charges due hereunder are exclusive of, and Customer shall pay or reimburse Supplier
for all value added (VAT), sales, use, excise, withholding, personal property, goods and services and
other similar taxes, governmental fees, levies, customs and duties resulting from Customer’s purchase,
except for taxes based on Supplier’s net income, gross revenue, or employment obligations. If Customer
qualifies for a tax exemption, Customer must provide Supplier with a valid certificate of exemption or other
appropriate proof of exemption. If Customer is required to withhold taxes, then Customer will within 60
days of remittance to the applicable tax authority provide Supplier with satisfactory evidence (e.g., official
withholding tax receipts) that Customer has accounted to the relevant authority for the sum withheld or
deducted, otherwise Supplier will charge Customer for the amount that Customer has deducted for the
transaction.
7. Warranty.
7.1 Equipment Warranty. Supplier warrants that Equipment, under normal usage and with regular
recommended service, will be free from material defects in material and workmanship, and that
Equipment will perform substantially in accordance with the corresponding standard documentation
issued by Supplier for the applicable Equipment. Unless provided otherwise in a Schedule, additional
terms governing the limited warranties for Equipment are found at www.dell.com/warrantyterms or in the
applicable documentation or Product Notice for the specific Equipment. Supplier’s entire liability for a
breach of this warranty shall be for Supplier, at its option and cost, to repair or to replace the affected
Equipment, and, if Supplier is unable to effect such within a reasonable time, then Supplier will refund the
amount Customer paid for the affected Equipment as depreciated on a straight-line basis over a 5 year
period, upon return of such Equipment to Supplier.
7.2 Software Warranty. The following terms apply to the specific Software (“Warranted Software”) listed
in the table located at www.dellemc.com/content/dam/digitalassets/active/en/unauth/manual-warranty-
informations/h4276-emc-prod-warranty-maint-table.pdf (the “Software Warranty Table”). Supplier
warrants that Warranted Software will substantially conform in all material respects to its then-current
documentation during the applicable warranty period specified in the Software Warranty Table (the
“Software Warranty Period”). Any breach of this warranty must be reported to Supplier during the
Software Warranty Period. Customer’s sole and exclusive remedy and Supplier’s entire liability for a
breach of this warranty is for Supplier, at its sole discretion, to either use commercially reasonable efforts
to remedy the non-conformance or to terminate the license for the affected Software and provide a pro-
rata refund of the license fees received by Supplier for such Software.
7.3 Services Warranty. Supplier will perform Services in a workmanlike manner in accordance with