Users Guide
Table Of Contents
- Overview
- Using the Quick Settings Dialog
- Setting Basic Display Functions
- Assigning Preset Modes to Applications
- Organizing Windows with Easy Arrange
- Managing Multiple Video Inputs
- Restoring Application Positions
- Applying Energy Conservation Features
- Other Shortcut Keys
- Attach DDM To Active Window (Only Window 10)
- Troubleshooting
20 | Troubleshooting
Troubleshooting
If DDM does not work with your monitor, DDM will show below icon in your notication tray.
Click on the icon, DDM shows a more detailed error message.
Please note that DDM only works with Dell branded monitors. If you are using monitors from
other manufacturers, DDM doesn’t support them.
If DDM is unable to detect and/or communicate with a supported Dell monitor, please take below
actions to troubleshoot:
1. Make sure the video cable is properly connected to your monitor and your computer.
especially the connectors should be rmly inserted into position.
2. Check the monitor OSD to ensure DDC/CI is enabled.
3. Make sure you have the correct and latest display driver from the graphics vendor (Intel,
AMD, NVidia, etc.). Display driver is often the cause of DDM failure.
4. Remove any docking stations or cable extenders or converters between the monitor and
the graphics port. Some low-cost extenders, hubs or converters may not support DDC/
CI properly and can fail DDM. Update the driver of such device if the latest version is
available.
5. Restart your computer.