Users Guide

Troubleshooting

When you perform the pull or push operations on thin client devices, you may experience problems with the USB keys. This

section describes some basic troubleshooting that you can implement when you experience any problems.

Boot issues on USB drives

If you experience problems booting from a configured USB drive, Dell recommends that you try a different brand of USB drive.

For a list of USB drives that are successfully tested with USB Imaging Tool, see Support matrix.

Partition issues on SanDisk Cruiser flash drives

SanDisk Cruiser Flash Drives come with support for U3. For more information on U3, see www.sandisk.com. When you use these

drivers, you must select the drive usage from one of the following options:

● Apps and Storage

● Storage

If you select Apps and Storage, the drive creates two partitions—CD and Read-only. This partition sometimes prevents USB

Imaging Tool to properly prepare the USB drive for a pull or push operation. To resolve this problem, you can do one of the

following:

● Go to www.sandisk.com, click the Support tab, search in the SanDisk Knowledge Base for document 2550, and then follow

the instructions in the documentation.

● Go to www.sandisk.com, and do the following:

1. Click the Support tab.

2. From the BROWSE A PRODUCT CATEGORY list, select Flash Drives.

3. Type U3 Launchpad Remover in the search bar, and click Search All Answers.

4. Click the U3 Launchpad Remover documentation and follow the instructions.

USB drive less than 1 GB error message

About this task

When you are configuring a USB key for a pull or push operation, the following error message is displayed:

USB drive size is less than 1GB, please insert a higher capacity drive.

Dell recommends not to use USB drives with less than 1 GB of disk space.

USB drive not found

The USB HDDs go offline after multiple pull or push configurations of the USB HDDs.

To bring the disk to online state, do the following:

1. Go to Disk Management.

2. Select the USB HDDs that are in offline state.

3. Right-click each USB HDD in offline state and select Online.

The USB HDDs are accessible.

30 Troubleshooting