Reference Guide

After two failed attempts to boot the operating system, the boot sequence automatically attempts to perform system recovery
options and perform an automatic repair.
Starting Dell Factory Image Restore
NOTE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or
drivers installed after you received your computer. If possible, back up the data before performing Dell Factory Image
Restore. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.
1. Turn on or restart the computer.
2. When the DELL logo appears, press F8 a few times to access the Advanced Boot Options window.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft
Windows desktop; then, reboot your computer and try again.
3. Select Repair Your Computer.
The System Recovery Options window appears.
4. Select a keyboard layout and click or tap Next.
5. Log on to a local computer.
6. Select Dell Factory Image Restore or Dell Factory Tools > Dell Factory Image Restore (depending on the
configuration of your computer).
7. Click or tap Next.
The Confirm Data Deletion screen appears.
NOTE: If you do not want to proceed with Dell Factory Image Restore, click or tap Cancel.
8. Select the check box to confirm that you want to continue reformatting the hard drive and restoring the system software to
the factory condition, then click or tap Next. The restore process begins and may take 20 or more minutes to complete.
9. When the restore operation is complete, click or tap Finish to restart the computer.
System Restore
CAUTION: Backup data files regularly. System Restore does not monitor or recover your data files.
System Restore is a Microsoft Windows tool that helps you undo software changes to your computer without affecting your
personal files like documents, photos, emails, and so on.
Every time you install a software or device driver, your computer updates Windows system files to support the new software or
device. Sometimes, this may cause some unexpected errors. System Restore helps you restore the Windows system files to the
state prior to the installation of the software or device driver.
System Restore creates and saves restore points at regular intervals. You use these restore points (or create your own restore
points) to restore your computer’s system files to an earlier state.
Use system restore if changes to software, drivers or other system settingshave left your computer in an undesirable operating
state.
NOTE: If newly installed hardware may be a cause, remove or disconnect the hardware and try a system restore.
NOTE: System restore does not backup your personal files and hence it cannot recover your personal files that are deleted
or damaged
Windows 10
Using system restore
1. Right-click (or press and hold) the Start button, and then select Control Panel.
2. Type Recovery in the search box.
3. Click or tap Recovery.
4. Click or tap Open System Restore.
Restoring your operating system
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