User Manual

Chapter 17 Troubleshooting 75
Symptom: PortServer TS 8/16 Does Not Boot
Introduction
Use the information provided in this discussion when PortServer TS 8/16
will not complete the boot cycle.
Procedures
Symptom: Cannot Telnet to the PortServer TS 8/16
Introduction
Use the information provided in this discussion to troubleshoot network
problems.
Assumptions
This discussion assumes that the PortServer TS 8/16 itself is working, that
is, that it completes the boot cycle.
Procedures
Chapter 17
Troubleshooting
Things to Try See ...
Check for hardware
problems.
• "Running PortServer TS 8/16 Hardware
Diagnostics" on page 76
• "Running PortServer TS 8/16 POST" on page 77
Check for TFTP problems if
PortServer TS 8/16 is
booting from a TFTP host.
• "Verifying TFTP on a UNIX System" on page 78
• "Troubleshooting TFTP Problems" on page 78
Resetting the device to
configuration defaults.
"Resetting PortServer TS 8/16 Configuration to
Defaults" on page 79
If you cannot resolve the
problem, contact Digi.
"Digi Contact Information" on page 84
Things to Try See ...
Verify the IP address.
This procedure ensures that
you are using the right IP
address to Telnet to the
PortServer TS 8/16.
"Verifying the PortServer TS 8/16 IP Address" on
page 79
Check for duplicate IP
address.
This procedure ensures that
two devices are not using
the same IP address.
"Checking for Duplicate IP Addresses" on page 80