User Manual

82 Chapter 17 Troubleshooting
root 2254 1 0 Dec 13 ? 0:03/etc/necd -d /dev/cts0 -n
root 2049 1 0 Dec 13 ? 0:01/etc/necd -d /dev/cts0 -n
2. If you do not see this information, restart the daemon by doing the
following:
a. Modify the /etc/rc2.d/S86ncxa file with the appropriate IP addresses.
b. Reboot the server.
Verifying the RealPort Process: Solaris
Use this topic for information on verifying that the RealPort process is
running on a Solaris system.
1. Type the following command:
ps -ef|grep ncxd
2. If the information that appears is not correct, do the following:
a. Modify the /etc/rc2.d/S26realport file with the appropriate IP
addresses.
b. Reboot the UNIX server.
Verifying the RealPort Service: Windows NT
Use this procedure to verify the RealPort service on Microsoft Windows NT.
1. From the Start menu, choose Settings > Control Panel > Devices > Digi
RealPort.
2. If the RealPort service has not been started, choose Start.
Verifying the RealPort Service: Windows 2000
Use this procedure to verify the RealPort service (process) on Microsoft
Windows 2000.
1. Right-click on My Computer, choose Properties > Hardware tab >
Device Manager.
2. Expand the Multi-port Serial Adapters list if necessary and select Digi
PortServer.
3. If the RealPort Service (process) is not enabled, right-click and choose
Enable.
Checking and Changing Port Configuration
Use this topic to ensure that PortServer TS 8/16 serial port configuration is
correct. You can display and change port configuration from either the
command line or the web interface. This topic addresses the command line
only. For information regarding the web interface, access the port from the
web interface and then use the online help.