User's Manual

16
Q: When the Internet connection is down, can the system still protect me?
A:
Q: Sim card cannot be recognized.
A:
Q: How to reset the system? Would all my data be erased?
A:
Q: When operating in the App, it is slow/lag/always waiting for reactions.
A:
To better solving your problem, please follow the instructions below before request help from distributor:
- Use LAN cable instead of Wi-Fi for the panel.
- Try restart the router connected to the panel or your phone.
- Disable any VPN connection from your phone or router, for directly connecting to the Internet.
- In the home page of the App, tap the [Net Status] to see if the connection of the panel works properly.
If there is any problems or questions, please send emails to [e-mail].
FAQ
To reset the system, please remove the battery cover and press the reset button for 5 seconds. The system will erase all data and restarts.
In order to restore the data, please create your own account in the APP, before reset the system. Aer the reset, login to your account in the
APP to recover your data.
LAN/Wi-Fi/Cellular are used for communication. As recommended, LAN provides the most reliable Internet connection. In case that L A N
and Wi-Fi both fail, the cellular network will work as a backup.
In most cases, the disconnection of Internet is caused by electricity failure, which means the system might have to run with the b a c k u p
battery. In this case, we would suggest that you set the cellular network mode only for emergency use to save power.
With backup battery, this system can work perfectly to protect your home even if Internet connection is not available.
The panel only supports GSM SIM card. For LTE SIM card, please contact your carrier to ensure the support of GSM phone call and SMS
message.