Warranty

Little Giant Ladder System® Limited Lifetime Warranty
Our warranty is backed by over 40 years in the ladder business
We sincerely believe that our ladder is the best in the world. We put our products
through rigorous tests to ensure that the ladder you trust is built to the highest
standards. You will probably never encounter a problem with this
Little Giant® Ladder, but in the unlikely event that within the lifetime of the
original purchaser you discover a problem caused by defects in either
workmanship or materials, we’ll be happy to repair or replace, at our option and
without cost to the original purchaser. All we ask is that you get your ladder to
our manufacturing facility in Springville, Utah. If it is determined that the problem
is covered by our warranty, we’ll take care of the rest. All freight to and from the
factory is to be paid by the customer. If a replacement is necessary and your
product is no longer available, a comparable product will be substituted.
Little Giant® ladders are tested to withstand normal wear and tear, but are not
indestructible and can be damaged by misuse. Our warranty, just like other
warranties worldwide, will not cover wear and tear, misuse and/or abusive
treatment. But we do ensure a timely resolution at a fair price. Misuse may
include, but is not limited to, damage by vehicles, tools, people, animals, falling
objects, acts of God, and using a Little Giant® ladder in any matter contrary to the
warning/instruction labels and owner’s manual. If you need an owner’s manual,
please contact us and we will send you one.
Before you ship your product back for warranty review, please call us at 1-800-
453-1192 to obtain a Return Merchandise Authorization or RMA from our
Customer Service Department. Return your ladder prepaid, insured, and in a
carton. Include your name, address, phone number, proof of purchase, and a brief
description of the problem. The address to return the product is: Wing
Enterprises, Inc., Attention: Warranty Department, 1198 North Spring Creek,
Springville, Utah 84663. You can access more information on all Little Giant®
Ladders by going to our web site: www.littlegiantladders.com.
This shall be in lieu of any other warranty, expressed or implied, including, but not
limited to, any implied warranty of merchantability or fitness for a particular
purpose. The liability of Wing Enterprises, Inc. under this warranty shall be limited