User Manual

33
TROUBLESHOOTING GUIDE
4. My collars are not holding a charge.
- The batteries might not be charged properly, or
the charger, splitter and the charging port needs
to be looked at. If you suspect your
charger/splitter is not functioning properly
please contact Customer Service at
[e-mail] or [phone]. You can
send in your charging units in to have us inspect
them.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to
send the unit in to the Repair’s Dept. The
charging port must be clean prior to charging,
clean the dirt out with a cotton swab and some
rubbing alcohol. If the dog is in salt-water, be
sure to rinse the receiver and charging port with
clean water.
- For Dogtra units over two years old from
purchase date, batteries may be replaced when
having battery problems. You can replace them
yourself by ordering parts from Dogtra.
Damages incurred to the unit due to improper
installation are not covered under any warranty.
This is the only time customers should open the
unit, any other unauthorized servicing or
tampering of the unit voids your limited lifetime
warranty. If after batteries are replaced, and you
still are having problems with the unit, Dogtra
strongly recommends sending the unit in for
inspection.
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TROUBLESHOOTING GUIDE
2. The test light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your
dogs, or your skin very thick, so you may
need to try the unit on your fingertips where
sensitivity is higher. Be sure both contact
points are touching your fingertips.
- The battery may be low, check the LED
light for battery life.
- If you have a full charge, and you have done
all of the above, your unit may need to be
serviced. Please contact Customer Service
at [e-mail] or [phone].
3. The transmitter has no range, or stimulation
is less when the dog is farther away.
- The antenna(s) may be damaged. To order
parts please contact Customer Service at
[phone].
- The range indicated on the unit’s box is for
flat terrain. Heavy brush, trees, hills or
moisture will affect the range of your unit.
For best range, hold the transmitter
vertically above your head. Try also moving
to higher ground.
- Any electrical conductors will affect the
range, such as cars, chain-link dog runs,
metal buildings, radio towers. For best
results, operate away from these structures.