User Manual

36
WARRANTY
Dogtra reserves the right to retain and discard any parts or accessories that
have been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble Shooting Guide” in
the Owner’s Manual and call customer service at 1-888-811-9111, for
technical support, before sending it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in transition
to Dogtra. Dogtra is not responsible for loss of training time or inconvenience
while the unit is in for repair work. Dogtra does not provide loaner units or
any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date may be required before
warranty work is initiated.
Please include a brief explanation outlining the problem and include your
name, address, city/state/zip code, daytime phone number, evening phone
number, and email address. Or you can visit our website at www.dogtra.com
for a service request form. If the repair costs are not covered under warranty,
we will call you for payment information and authorization. For any questions
concerning your Dogtra products, call us toll free at 1-888-811-9111, M-F
8:30AM - 4:00PM, Pacific Standard Time, or email us at [e-mail]
for specific repair inquiries.
Send repair units to:
Dogtra Company / Repairs
22912 Lockness Avenue
Torrance, CA 90501
U.S.A.
The diagrams and representations in the manual may differ slightly from
the actual product depending on the model type.