Manual
WARRANTY AND REPAIR INFORMATION
- The intensity level may be too low for your dog. Increase the
stimulation, starting from the lowest level, until the dog responds,
usually by a neck movement, head shaking, or looking over the
shoulders. The response may be very subtle.
3. My dog has skin irritation.
- This may be due to an improper fit or leaving the collar in the same
location for an extended period of time. If your dog exhibits signs of
skin irritation, consult with a veterinarian.
- Once the dog’s skin returns to a normal condition, continue to use the
collar and check your dog’s neck each time you use the unit.
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iQ Pet provides the original purchaser with a 1-YEAR WARRANTY for all products in the iQ Pet
Series. The warranty begins from the date of purchase. For the first year, coverage is for Parts,
Labor, and Accessories. After the first year, the cost of Parts, Accessories, Labor fees, and
Shipping fees incurred are the customer’s responsibility. Labor fees will be variable depending on
the extent of the work required.
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All products must be registered and/or a proof of purchase is required to initiate repair work under
warranty. To register your iQ Pet product, log onto our website at www.iqpetcollar.com, click on
the warranty registration link, and fill out the required information. Registration must be
completed within 30 days of purchase. If you do not have access to a computer, you can call our
toll free number at 1-888-811-9111, and one of our customer service representatives will register
the product for you. If you were unable to register your product within 30 days of purchase, we
will accept all products for repair with a proof of purchase. We strongly recommend keeping the
original receipt. If your product is not registered and a proof of purchase is not available at the
time of service, iQ Pet will estimate the age of the unit by the serial number. Serial number
estimates can differ from the actual purchase date. A serial number estimate is the only method of
determining an approximate date of purchase without product registration or a proof of purchase.
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iQ Pet DOES NOT offer warranty for products that have been bought secondhand or as a resold
product.
iQ Pet DOES NOT replace defective units or provide refunds for products purchased from us after
30 days from the date of purchase.
iQ Pet DOES NOT cover the cost of shipping outside of the Continental United States.
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