Owner`s manual

BASIC MAINTENANCE
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BASIC MAINTENANCE
Be sure that the rubber charging plugs are
always secured when the collar is in use. If your
plugs break or are ripped, please contact
Customer Service at [phone] to
obtain replacements.
After each session, carefully inspect your unit
for any missing parts, or casing damage. Broken
casings on either the receiver or transmitter may
affect the waterproof guarantee of the unit. The
transmitter antenna should be secured and tight
for optimum performance. Rinse the unit after
each session and clean off any dirt or debris.
Storage Maintenance
Your unit should be fully charged for 14
hours before extended storage. During storage,
the unit should be charged every 3 months for
14 hours, and once before the first use.
When traveling, try to store your units in
room or slightly warmer temperatures, do not
transport the unit exposed in extreme climates.
Troubleshooting:
If you suspect your unit is malfunctioning
please refer to the “Troubleshooting Guide”
before you send your unit in for service.
If you have any questions or concerns, you
may direct your inquiries to
[e-mail] or call [phone]
65 65.
63
TROUBLESHOOTING GUIDE
My collars are not holding a charge.
- The batteries might not be charged properly, or
the charger, splitter and the charging port
needs to be looked at. If you suspect your
charger/splitter is not functioning properly,
please send Dogtra-Europe your charging units
to have them inspected.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should
be standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to
send the unit in to the Repair’s Department.
The charging port must be clean prior to
charging, clean the dirt out with a cotton swab
and some rubbing alcohol. If the dog is in salt-
water, be sure to rinse the receiver and
charging port with clean water.
- For Dogtra units over two years old from
purchase date, batteries may be replaced when
having battery problems. You can replace them
yourself by ordering parts from Dogtra-
Europe. Damages incurred to the unit due to
improper installation are not covered under
any warranty. This is the only time customers
should open the unit, any other unauthorized
servicing or tampering of the unit voids your
limited lifetime warranty. If after batteries are
replaced, and you still are having problems
with the unit, Dogtra-Europe strongly
recommends sending the unit in for inspection.
TROUBLESHOOTING GUIDE