User manual

37 www.doro.com
Troubleshooting
The following is a list of solutions to the most common issues that you may experience.
Most of the problems you can easily solve yourself, whereas others require that you contact
your service provider.
Problem Possible Causes Possible Solutions
The handset display is
black.
Handset is in power
saving mode.
Battery is drained.
Power is not turned
on.
1)
2)
3)
Press any key.
Charge the battery.
Check that the battery is inserted
with connectors facing the
correct way. Long-press
L
.
1)
2)
3)
The handset does not
charge.
The charger is not
powered.
Battery is not
inserted correctly.
1)
2)
Check that the power cord is
connected properly to the charger,
and that power is turned on.
Check that the battery is inserted
with connectors facing the
correct way.
1)
2)
The handset
registration failed, and
the status indicator on
the display is black.
Handset is out of range
of the gateway.
Move the handset closer to the
gateway, place it in the charger, and
reset the gateway.
The display reads,
"Searching for Gateway".
Handset is out of
range of the gateway.
Gateway is not
powered.
1)
2)
Move the handset closer to the
gateway.
Plug gateway into a power outlet.
(If possible, a continuous power
outlet.)
1)
2)
The POWER indicator
on the gateway is not lit.
Gateway is not powered. Check that the gateway power cord is
connected properly, and that the adapter
is plugged into a power outlet. (If
possible, a continuous power outlet.)
I cannot make landline
calls.
The landline cable is
not connected.
The landline is out
of order.
1)
2)
Check that the landline cable
between the Line port on the
gateway and the telephone wall
outlet is connected properly.
Contact your landline provider.
1)
2)
I cannot receive
landline calls.
The country setting is
wrong.
Check that you have chosen the
country that you are in. Open the
System settings menu, choose
Country selection, and then choose
the country that you are in.
There is no audio when
I make Internet calls.
The router blocks audio. Use port forwarding. Check your
router’s user manual to see how to
congure port forwarding.
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