User Manual

Drive DeVilbiss Healthcare power mobility products are designed
to withstand the rigors of daily use and include a comprehensive
limited warranty to ensure years of service. Should you have any
problems, you can be assured that we will see to it that any
technical or service issues will be remedied promptly and
completely.
Under our Peace of Mind Product Protection Plan, Drive DeVilbiss
will repair, service or replace product - or product components -
due to mechanical and electrical breakdowns or defects in
material and workmanship, eective for up to 14 months from date
of purchase. The plan is required for all residential deliveries of
Drive DeVilbiss power mobility products.
USING THE PLAN
Peace of Mind oers professional troubleshooting and service by
highly trained industry professionals with years of product experience
and no out-of-pocket expense for repairs or replacements – your only
costs occur should you need to ship the product to us.
Using Peace of Mind is simple:
• Have the model, serial number, date of purchase and the name of
the dealer ready
• If you choose to call:
• Have the product nearby so that troubleshooting can
begin promptly
• Call [phone] to reach a Peace of Mind Service
Technician directly
• Tell the service technician that the product is protected
under the Peace of Mind Protection Plan
• You can go online to www.drivemedical.com/osc/catalog/pom and
look for the link to the “Online Form”.
• If you prefer email, contact us at [e-mail]
When speaking to the service technician, they will evaluate the
situation with the product and take necessary steps to remedy the
problem. Often, our trained technical service representatives can
diagnose the problem over the phone.
If the problem cannot be solved over the phone, the service
technician will explain the quickest, most ecient solution for getting
the product running again. These solutions may include, but are not
limited to, shipment of an easy-toinstall replacement part, service by
an authorized service technician or service at our facility.
PROTECTION PLAN
* Damage resulting from neglect, misuse,
and failure to follow manufacturers’
instructions or normal wear and tear
(tires, fabric/upholstery, bearings, ABS
plastic shrouds, footrests, fuses, bulbs,
bumpers, aesthetics, etc.) are excluded
from coverage. Coverage also excludes
battery or charger installation or
maintenance service.
PLAN FEATURES
• A single phone number for
troubleshooting, replacement parts or
repairs available Monday - Friday from
8:30 a.m. to 5:00 p.m. EST.
• Professional troubleshooting and
service by highly trained industry
professionals with years of product
experience
• No out-of-pocket expense for repairs
or replacements–your only costs occur
should you need to ship the product
to us
INDUSTRYLEADING WARRANTY
We oer a limited lifetime warranty to the
original purchaser for the frame on your
Drive and mobility product. We also include
a fourteen (14) month limited warranty for
the drive train components (transaxle,
motor, wiring harness, and brake) and six
(6) months warranty on the battery. This
warranty does not extend to purchasers of
used equipment. The limited warranty does
not cover labor charges.