Product Warranty

                             WARRANTY LABOR CLAIM
Dukers Appliance Co.,USA Ltd.
2460 Peck Road
City of Industry, CA 90601
1.800.931.8628
[e-mail]
INSTRUCTIONS FOR COMPLETING FORM:
1. Model and serial number of the equipment involved must be supplied. (One cabinet serial number per claim form)
2. Submit claims directly to Dukers via mail, email, or fax.
3. A Copy of the “Bill of Sale/Receipt/Invoice” is recommended and may be required to determine warranty status.
4. Must be submitted in legal form (print).
5. This form may be used as your original invoice.
WARRANTY SERVICE GUIDE
When submitting a bill for warranty work, please refer to the “Warranty Repair Guidelines by Model”. The hours submitted
must be within the guidelines or authorization is required from Dukers. The time spent on the job should be multiplied by
the straight time labor rate to determine the charge. Dukers reserves the right to pay no more than the average
commercial hourly rates within the Distributor territory or region of the country. To prevent delays in processing claims, a
complete explanation of the diagnosis/failure and the repair are required. Dukers realizes that diagnostic and repair
times may vary depending on the problem and model.
MULTIPLE REPAIRS DURING SAME SERVICE CALL
To diagnose and repair or replace more than one item, use up to the highest allowable time for the single repair,
then add 
1
⁄2 hour for each additional repair.
REFRIGERANT ALLOWANCES
● No alternative blends are approved without written permission.
● The recovery and reuse of refrigerant is covered by the $25.00 reclaim charge.
● Only the weigh-in charge for the unit will be reimbursed. Otherwise an explanation will be required.
TO SEE WHAT IS COVERED/NOT COVERED UNDER WARRANTY PLEASE REFER TO THE WARRANTY STATEMENT
For warranty questions, please call us at 800-931-8628 or email [e-mail].
For technical questions, please call us at 800-931-8628 or email [e-mail].
NO CONSEQUENTIAL DAMAGES
Dukers is not responsible for economic loss; or special, indirect, or consequential damages, including, without
limitation, of losses or damages arising from food or product spoilage claims as a result of refrigeration failure.