Installation Sheet

- 5 -
7302031-100 Rev. C (6/17)
In the United States:
DXV
One Centennial Avenue
Piscataway, New Jersey 08855
Attention: Director of Customer Care
For residents of the United States, warranty
information may also be obtained by calling
the following toll free number: [phone]
www.DXV.com
In Canada:
DXV
5900 Avebury Road
Mississauga, Ontario
L5R 3M3
Canada
Toll Free: 1-800-387-0369
Local: 905-306-1093
Fax: [phone]
www.DXV.ca
In Mexico:
DXV
Via Morelos 330
Col. Santa Clara Coatitla
Ecatepec, Estado de México 55540
Toll Free: 01-800-8391200
www.DXV.mx
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Does not ush a. Water supply valve closed. a. Open valve and allow water to ll tank.
b. Water supply line blocked. b. Shut off water supply, disconnect supply line and inspect all
gaskets and washers. Reassemble. Also, see Fluidmaster
maintenance.
c. Flush valve chain too loose or disconnected. c. Readjust chain length as required.
d. Sand or debris lodged in water control. d. Shut off water supply. Remove cap and clean as per Step 11.
Poor or sluggish
ush
a. Bowl water level too low.
a. Check that rell tube is connected to water control and
inserted into tank overow without being kinked or damaged.
b. Supply valve partly closed.
b. Open supply valve fully. Be sure that proper supply tube size
is used.
c. Partially clogged trapway and/or drain pipe and/
or vent.
c. Remove obstruction. Consult a plumber if necessary.
d. Supply pressure too low. d. Normal supply pressure must be at least 20 psi.
Toilet leaks a. Poor supply line connection. a. Review Step 9a and 9b of installation procedure.
b. Poor bowl to tank/oor connection. b. Review Step 4 through 7 of installation procedure.
Toilet does not
shut off
a. Flush valve chain too tight, holding ush
valve open.
a. Readjust chain length as needed. Review Step 10.
b. Flush valve seat and/or apper worn
or deformed.
b. Shut off water supply. Replace ush valve.
c. Sand or debris lodged in water control. c. Shut off water supply. Remove cap and clean per Step 11