Product Manual
11
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Burner backring
during combustion.
1. Burner orice is clogged or
damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean burner orice (see Care and
Maintenance on page 9) or contact
customer service.
2. Contact qualied service technician.
3. Contact qualied service technician.
High yellow ame
during burner
combustion
1. Not enough air.
2. Gas regulator is defective.
1. Check burner for dirt and debris. If found,
clean burner (see see Care and
Maintenance on page 9).
2. Contact qualied service technician.
Gas odor during
combustion.
1. Foreign matter between
control valve and burner.
2. Gas leak. (See Warning
Statement on page 2).
1. Contact qualied service technician.
2. Locate and correct all leaks.
Heater produces a
clicking/ticking noise
just after burner is lit
or shut off.
1. Metal is expanding while
heating or contracting
while cooling.
1. This is common with most heaters. If
noise is excessive, contact qualied
service technician.
Heater shuts off in
use (ODS operates).
1. Not enough fresh air is
available.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Open window and/or door for
ventilation.
2. Contact qualied service technician.
3. Clean ODS/pilot (see Care and
Maintenance on page 9).
Gas odor exists
even when control
knob is in OFF posi-
tion.
1. Gas leak. See Warning
Statement on page 2.
2. Control valve is
defective.
1. Locate and correct all leaks (see
“Checking Gas Connections” page 4).
2. Contact qualied service technician.
Moisture/conden-
sation noticed on
windows.
1. Not enough combustion/
ventilation air.
1. Refer to “Air for Combustion and
Ventilation” requirements, page 4.
Slight smoke or odor
during initial opera-
tion
1. Residues from
manufacturing process.
1. Problem will stop after a few hours of
operation.
NEVER LEAVE THE HEATER
UNATTENDED WHILE BURNING!
TROUBLESHOOTING