Use and Care Manual
10
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Burner backring
during combustion.
1. Burner orice is clogged or
damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean burner orice (see Care and
Maintenance, page 8 or contact customer
service.
2. Contact dealer or customer service.
3. Replace gas regulator.
High yellow ame
during burner
combustion
1. Not enough air.
2. Gas regulator is defective.
3. Outside temperature is too
low.
1. Check burner for dirt and debris. If found,
clean burner (see Care and Maintenance,
page 8).
2. Replace gas regulator.
3. Buy new tank or rell 20lb tank.
Gas odor during
combustion.
1. Foreign matter between
control valve and burner.
2. Gas leak. (See Warning
Statement on page 2).
1. Take apart gas tubing and remove foreign
matter.
2. Locate and correct all leaks.
Heater produces a
clicking/ticking noise
just after burner is lit
or shut off.
1. Metal is expanding while
heating or contracting while
cooling.
1. This is common with most heaters. If
noise is excessive, contact qualied
service technician.
Heater shuts off in
use (ODS operates).
1. Not enough fresh air is
available.
2. Low line pressure.
3. ODS/pilot is partially clogged.
1. Open window and/or door for ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care and
Maintenance, page 8).
Gas odor exists
even when control
knob is in OFF
position.
1. Gas leak. See Warning
Statement on page 2.
2. Control valve is defective.
1. Locate and correct all leaks (see
“Checking Gas Connections” page 4).
2. Contact customer service.
Moisture/
condensation
noticed on windows.
1. Not enough combustion/
ventilation air.
1. Refer to “Air for Combustion and
Ventilation” requirements, page 4.
Slight smoke or
odor during initial
operation
1. Residues from manufacturing
process.
1. Problem will stop after a few hours of
operation.
NEVER LEAVE THE HEATER
UNATTENDED WHILE BURNING!
TROUBLESHOOTING