Setup guide

ADSL 2+ Modem Router Quick Set-up Guide

Troubleshooting Q & A

Q1. Cannot display page to enter Internet user name & password?

1. If previously the computer had a dialup modem, check browser setting. For

example in Internet Explorer, go to Tools–Internet options–Connections,

and select Never dial a connection. Check LAN Settings that the option

Use a Proxy Server is not selected.

2. Check that the router’s ETHERNET light is on. If not, check your Ethernet

cable is firmly plugged in.

3. Perform a PING test. In Windows XP or 2000, click Start-Run. Enter cmd

then OK. Type ping 192.168.1.1 then press Enter. The response should be:

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=4ms TTL=30

If there is a similar response, the router is communicating with your

computer correctly and the problem lies elsewhere. If the result is

Request timed out, there may be a network problem. Check that the

ETHERNET cable is firmly plugged in.

4. Disable any personal firewall or virus checker temporarily. If you use

Internet Explorer, go to Tools–Internet options-Security. Reset security

level of all 4 icons to default. (You can revert to your customised settings

after configuring the router).

5. If the router is connected to a network hub, try connecting the router

directly to the computer to eliminate any possible problem associated with

the hub.

6. Check that your Computer is set to obtain its IP address automatically.

Go to Start-Run, type ncpa.cpl and press enter.

Right cilck Local Area Connection > Properties > Internet Protocol (TCP/

IP)-Properties. Select Obtain IP address automatically and Obtain DNS

servers automatically. Click OK, then OK to exit.

Q2. Cannot connect to Internet or cannot browse web pages?

• If the DSL light is off

This means the broadband service may not have been activated on your

telephone line. Check that the ADSL Line Filter has been connected

correctly. If it has, contact ISP to confirm that the broadband service

has been provisioned. It is impossible to go online if the DSL light is off,

or keeps flashing all the time.