enhance user manual
congratulations Congratulations on your Tweak Enhance™ purchase. Tweak Enhance is a personal sound amplification product (PSAP). We know your new Tweak Enhance will soon be indispensable to you. With amazing sound quality, Tweak Enhance delivers both confidence and comfort so that you never miss a moment! Tweak Enhance is a sophisticated sound amplifier utilizing innovative technology. This unique device allows you to select and set your desired amplification setting from a range of acoustic alternatives.
table of contents box contents . . . . . . . . . . . . . . . . . . . . . . . 6 troubleshooting . . . . . . . . . . . . . . . . . . . . 45 tweak enhance components . . . . . . 9 warranty and owner information . . 49 charging information . . . . . . . . . . . . . . 11 preparing for use . . . . . . . . . . . . . . . . . . . 16 app guide . . . . . . . . . . . . . . . . . . . 21 wearing tweak enhance . . . . . . . . . . . 18 download the app . . . . . . . . . . . . . . . . . . . 24 using tweak enhance .
box contents power cable carrying case charging base sound tips cleaning line tweak enhance amplifier sound tubes size 2B, left and right Contents shown represent a single amplifier. A pair of devices includes 2 amplifiers, 4 sound tubes, and 2 of each size of sound tip (for a total of 10 tips).
tweak enhance components sound tube tube connector head microphone 1 microphone 2 vented dome sound post retaining lock rocker switch / switch programs, volume control tweak enhance components 9
introduction charging information Tweak Enhance is a rechargeable personal sound amplifier. You’ll discover Tweak Enhance is like having four amplifiers in your ear. Tweak Enhance is a rechargeable personal sound amplifier. It’s powered by a lithium polymer battery that should not be removed by the user. The battery must be replaced by the manufacturer. Call 1-888-815-3240 for assistance. The amplifier has four listening modes: Conversation, Restaurant, Traffic, and Outdoor.
charging information continued Tweak Enhance comes with a charging base, 1 power block and power cable. The USB cable provided has a type-C connector on one end that plugs into the charging base. The opposite end of the cable has a full-size USB connector. Plug this cable end into adapter block then connect with power source. 12 charging information 2 The charging base is marked with blue and red circles. Place each instrument in the correct port. Fully charge Tweak Enhance before proceeding to setup.
charging information continued Place the amplifier in the charging base. If the amplifier is on, it will shut off automatically when placed in the charger. The rocker switch will glow blue while charging. When fully charged, the rocker switch will glow green. 14 charging information Voltage Status Indicator green light on base — normal operation red light on base — fault in the instrument, base, cable or adapter Call 1-888-815-3240 for assistance.
preparing for use Tweak Enhance comes with two standard sound tubes (size 2B, left and right). Tubes are marked with red lettering for the right ear and blue lettering for the left ear. There are a variety of tips included with your Tweak Enhance. We suggest starting with the small sleeve tip as it will work for most users. However, for more bass sound use a vented or closed dome. When choosing the proper tip, the goal is to get a fit that is comfortable and secure enough to keep tip in the ear.
wearing tweak enhance 1 2 3 18 Place Tweak Enhance over your ear. The curve of the sound tube should rest on top of your ear comfortably, even with glasses. Grab the loose end of the tubing and gently insert the tip into the ear canal. Position the retaining lock in the bowl of the ear. wearing tweak enhance 4 1 2 When properly inserted, the tubing will lay close to the head around the front of the ear and into the ear canal. Check this by moving your finger down the tubing, into the ear.
APP GUIDE using the app to program your devices
APP GUIDE APP GUIDE The Tweak Enhance™ app’s primary feature is to customize the user’s preferred profile settings that will provide a great fit and comfortable hearing experience. This page intentionally left blank. Due to improvements made to the app over time, your app may look and act differently from what is shown in this manual. If so, follow the instructions within the app.
APP GUIDE APP GUIDE download the app before you begin Option 1 Visit and search in The App Store or Google Play for the Tweak Enhance app. Make sure… Tweak Enhance Option 2 Open up the camera on your smart phone. Scan the QR code to the right to download the app. SCAN ME – Bluetooth on your smartphone is turned on. – Your amplifier is fully charged. – Your amplifier is within 5 feet of your smartphone.
APP GUIDE APP GUIDE open the app Tweak Enhance Follow prompts to connect your device. 26 open the app Connect Connect devices one-by-one for the appropriate ears. Devices are labeled TE4 (xxxx) with (xxxx) being an internal identifier.
APP GUIDE APP GUIDE using the app Control Adjust the volume with the circular slider. Control volume for both devices (linked) OR individually (unlinked). Tap chain link to switch between linked or unlinked volume control. 28 using the app “More” options Additional adjustments are available by tapping More on the screen. EQUALIZER Adjust individual frequency bands. COMPRESS Adjust gain for loud sounds.
APP GUIDE APP GUIDE using the app continued ARCHIVE Use the ARCHIVE function to save and retrieve your favorite settings. To save a setting, click the ARCHIVE button, name your setting, click SAVE ARCHIVE. To use a saved setting, click the folder icon, select the desired setting, click APPLY TO DEVICE. 30 using the app “Advanced” Option The Advanced option allows you to input an audiogram. Once you input left and right parameters, click SAVE.
APP GUIDE APP GUIDE using the app continued Your audiogram is shown. Choose EDIT AUDIOGRAM or FIT WITH THIS AUDIOGRAM. To return to the primary control screen, click on Control at the bottom. Device Options Device options are available by clicking on the gear icon in the upper right corner. On the next screen, click the ... beside each device to choose an action.
APP GUIDE APP GUIDE using the app continued Resetting (Restore Factory Settings) Select Restore factory settings and follow the prompts to reset the devices. 34 using the app Menu Button App theme and About are available by clicking on the menu button in the upper left corner.
using tweak enhance Turning ON and OFF To turn ON, press and hold the upper portion of the rocker switch until you hear a beep (approx. 3 seconds) then release. While you are holding the rocker switch, it will turn green. The green light will turn off once the amplifier is ON. To turn OFF, again press and hold the upper portion of the rocker switch until you hear a beep (approx. 3 seconds) then release. While you are holding the rocker switch, it will turn blue.
using tweak enhance continued Memory Switch Program 1 When the hearing instrument is turned ON, it will revert to the last program and volume setting. Program 2 To switch programs, press and hold the lower portion of the rocker switch for two seconds then release. Do the same to switch to the other programs.
care Cleaning the Exterior 1 You should inspect and clean your Tweak Enhance every day. To clean, gently wipe the surface with a soft, dry cloth or a moist non-alcohol disinfecting wipe. Do not allow water or liquid to enter any openings. The daily use of a DryBoost UV® appliance is recommended to reduce moisture and wax buildup. www.tweakhearing.com 1 clean amplifier daily most amplifier repairs are caused by moisture and earwax Do not rinse or submerge these parts in water.
care continued 4 Re-attach the sound tube by aligning the connector end with the sound post on the amplifier case then turn the tube connector clockwise onto the sound post until snug. 4 Changing the Tube and Tip The tube and tip should be changed periodically, typically two or three times per year. When the tube or tip become soft, discolored, kinked, or damaged, the tube can break and become detached from the device. Obtain replacements by calling 1-888-815-3240 or visiting tweakhearing.
tweak tips troubleshooting No Sound or Not Loud Enough Place your Tweak Enhance amplifier in a DryBoost UV drying appliance every night to remove moisture and prevent corrosion. DryBoost UV also sanitizes to remove common germs and viruses from the amplifier plus recharge the battery! Don’t leave Tweak Enhance near a stove, in a sunny window, in a car or in any other hot place. Excessive heat or cold can damage the instrument. Make sure the tip is not clogged.
troubleshooting continued Whistling (“feedback”) Your Tweak Enhance has a best-in-class feedback management system. However, when your hand is near the device, you may hear a whistling noise, which is called “feedback.” This may be caused by amplified sound bouncing off your hand back into the instrument. The noise usually quits when you take your hand away.
Warranty See warranty card for more information. Owner information Each Tweak Enhance has a serial number (S/N) located on the underside of the amplifier. Record this serial number in the owner information section below.
tweakhearing.com 1-888-815-3240 A PSAP is a wearable electronic product that is not intended to compensate for impaired hearing, but rather is intended for non-hearing impaired consumers to amplify sounds in the environment for a number of reasons, such as for recreational activities. PSAPs are not intended to diagnose, treat, cure or mitigate disease.
