Warranty Guide
14
Part III WARRANTY
Scope of Warranty
This limited warranty extends only to the original purchaser/s of this product for as long as they own
their premises and is not transferable. Warranty covers the flooring only and applies to the
purchase/s through legal proof of purchase. It does not cover downgraded or discounted
purchase. Labor costs incurred for whatever purpose are excluded and not covered by this
warranty. All warranties run from the date of retail purchase for the applicable period described in
this guide.
Duty and Responsibility of Installer and Homeowner
Floor planks in cartons are not considered as complete and usable floor. In most cases, several
cartons of floor planks collectively constitute a complete and usable floor after they are installed
properly by a professional flooring installer.
Though the manufacturer conducts meticulous quality tests to ensure the floor planks comply with
the established criteria, installer and homeowner must use discretion when choosing planks, omit
certain planks, place them in a less visible area, or cut those with serious defects as needed,
regardless of their origin. If installer have doubts about the grade and finish or manufacturing
quality and can neither place the planks in a less visible area nor eliminate the imperfection, they
should not install them.
Floor planks that have been installed are considered having been accepted by the installer and homeowner.
The manufacturer will decline any responsibility for failure to strictly follow all installation instructions
and recommendations and/or the use of improper materials and tools.
Industrial Norm
Floor plank is made of natural material, certain imperfection may or may not exist. Your purchase is
subject to rigorous quality standards and complies with current industry standards, which stipulate an
accepted imperfection rate within 5% of the floor planks. This includes natural imperfections as well
as manufacturing and grade selection defects.
Only products with a defect rate above the acceptable 5% level will be replaced. Warranty will not
be applicable for cases of careless installation of product or the poor judgment of installers.
Structural and Finish Warranty
Floor planks are designed to beautify space, they are not intended for structure support or strength
bearing condition. The manufacturer warranties that Flooring wear layer will not delaminate and
finish will not wear-through in
50 years under normal residential traffic for Solid Format (10 years for light
commercial),
35 years under normal residential traffic for Multi-Layer Engineered (7 years for light
commercial),
15 years under normal residential traffic for HDF Core Engineered (3 years for light
commercial).
This applies to structural manufacturing defects in lamination when used under normal residential
traffic conditions. Proper job site pre-inspection, installation and maintenance procedures must be
followed. Adhesion breakdown caused by moisture damage and/or water damage is not
covered under this warranty. Flooring plank, being a natural product, will constantly expand and
contract over time. Properly installed floors may consequently experience some separation
between planks; separation of planks is not covered under this warranty. This limited warranty
extends only to the original purchaser(s) of this product for as long as they own their home and is not
transferable.
Warranty Disclaimers and Exclusions