Warranty Guide

Wood is a natural material, variation of color and woodgrain is a natural characteristic of wood.
These variations are natural due to species, age, character of wood and exposure to sunlight. All
these naturally occurring characteristics of wood such as grain, color, mineral streaks and knots are
not considered defects.
Adhesion breakdown or dimensional changes caused by moisture damage and/or water damage
is not covered under this warranty.
New and replacement planks may not match display samples or existing flooring. Matching of
flooring to other wood products such as cabinets, stair railings and moldings is the responsibility of
the purchaser. Normal exposure to sunlight will result in changes in shades and colors. Variation of
shades between covered and uncovered areas is common. This is not a product defect.
Gapping is not claimable under this warranty agreement. Gapping is cause by change of ambient
condition. Wood is a natural product and will expand and shrink with change of ambient condition.
Rubber-backed rugs may cause finish discoloration.
Gloss reduction is common due to various reasons, including surface wear. Blurring in finish and
reflection of images on the finish surface could occurred and will especially visible on darker stained
flooring finish.
Wood flooring are not intended for structure support, squeaking from the floor plank due to rubbing
between planks are due to weak support of subfloor or improper support from the subfloor.
Squeaking on Locking Floor planks especially on floating installation is common due to high humidity
or extreme changes in site environment. This is not considered as manufacturing defect and is not
covered by this warranty.
Flooring must be properly maintained in accordance with the enclosed maintenance instructions.
Any wear-through warranty must not have occurred as a result of improper maintenance, refinishing
or accidents, such as damages caused by scratching, impacting or cutting.
Flooring must only be used indoors. Premises where windows and/or doors that are not installed are
not consider indoors space. This warranty will not apply if the flooring is used in any outdoor
applications.
Any attempt to repair flooring will void this warranty.
This warranty excludes indentations, scratches, stains or damages caused by negligence, fire, water,
moisture, excessive heat or excessive dryness, erosion, pebbles, sand or other abrasives, pets,
insects, high heeled shoes, weather conditions or natural disasters, color variations, naturally
occurring material characteristics, failure to follow the written installation and maintenance
instructions, improper maintenance, insufficient protection, misuse or improper alterations of the
original manufacturer’s product.
This warranty does not cover natural product expansion and contraction through time resulting in
separation between planks or damage due to exposure to excessive low or high humidity for a long
period of time.
Claim Procedure
All claims shall be reviewed on whether the finding should be justified to be conducted by an
independent flooring inspector. If the defect is due to other factors, a written reply shall be issued to
the claimer together with reasons.
Should a third party inspector be required, the claimer will be required to make a payment for the
inspection. The payment will be determined by the company of the independent inspector. The
inspector will perform an on-site inspection and will provide a full report to both parties. The inspector
must be licensed, and certified in wood flooring inspection.