Full Product Manual

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Product Support: Eccotemp.com/help-desk Shop Online: Eccotemp.com/products Store Locator: Eccotemp.com/locator
Phone: [phone] | Email: [e-mail] Address: 315 - A Industrial RD Summerville, SC 29483 Phone: [phone] | Email: [e-mail] Address: 315 - A Industrial RD Summerville, SC 29483
TROUBLESHOOTING
PROBLEM: Water does not get hot
1. Make sure the power supply is on and working.
2. If light does not come on, check that the reset button is pushed in; follow steps
from previous section.
3. If the indicator light is illuminated, but water temperature does not get hot at
the sink, test for a plumbing crossover as follows; shut off cold water supply
to water heater and open hot water tap. There should be no water owing. Any
continuous ow indicates a cross over which will effect the temperature and will
need to be corrected.
4. If there is no crossover, then replace the heating element (see previous
sections).
PROBLEM: Indicator light not on
1. If the light does not come on, but water gets hot, check for faulty bulb.
2. Check reset button; follow steps from previous section.
PROBLEM: Brown water
1. Brown or rusty water indicates a spent anode rod. Replace anode rod.
PROBLEM: Odor in water
1. Smelly water could be due to an unusual reaction between local water and the
heaters anode rod. Check anode rod.
PROBLEM: Water is too hot
1. Turn the temperature knob counter clockwise to a lower temperature setting. If
temperature does not lower within 60 minutes, then replace thermostat.
PROBLEM: Water is not hot enough
1. Under Instructions for Use, see Setting the thermostat.
PROBLEM: Water is leaking
1. Unplug water heater from 110 VAC outlet.
2. Check water ttings and T&P tting in the top of the tank.
3. Remove cover and inspect heating element gasket.