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114548_DP_Quad_Instructions.fm Page 2 Friday, May 31, 2002 1:35 PM Contents Why Install a DishPro Quad LNBF ....... page 3 Installing the DishPro Quad LNBF in an Existing System ................................. page 4 Installing the Dishpro Quad LNBF in a New System..................................... page 7 Limited Warranty ................................... page 12 If You Need Help.................................... page 18 Trouble-shooting Tables .........................
114548_DP_Quad_Instructions.fm Page 3 Friday, May 31, 2002 1:35 PM Why install a DishPro Quad LNBF The DishPro Quad LNBF allows you to receive signals from the 110 o West and 119o West satellites, and route these signals directly to as many as four receiver tuners. Note: Some DISH® Network receivers have one tuner, and some have two. The DishPro Quad LNBF can be used with any combination of receivers where the total number of tuners does not exceed four.
114548_DP_Quad_Instructions.fm Page 4 Friday, May 31, 2002 1:35 PM DISH Network dealer or the DISH Network at 800-333DISH (3474). Installing the DishPro Quad LNBF in an Existing System If you are installing the DishPro Quad LNBF in an existing DishPro system where the dish has already been pointed for the strongest possible signal, follow the directions below. If you are installing the DishPro Quad LNBF as part of a new DISH 500 installation, follow the instructions that begin on page 7.
114548_DP_Quad_Instructions.fm Page 5 Friday, May 31, 2002 1:35 PM connections on the DishPro switch (see diagram, below). Port 3 Port 2 Port 1 The two remaining ports can be used to send the signal to another switch, to other receiver tuners, or left disconnected. 3. Turn on a DishPro receiver connected to the system. Go to the Point Dish/Signal menu. With most receivers, you can do this by pressing Menu on the remote and selecting System Setup, Installation, then Point Dish/ Signal. 4.
114548_DP_Quad_Instructions.fm Page 6 Friday, May 31, 2002 1:35 PM 5. When the Check Switch procedure finishes, you should see a summary screen similar to the one shown below for receivers direct connected to the DishPro Quad LNBF. Note: Your installation summary screen may look different from the one shown here depending on your installation. For example, you may see “Twin” on the line next to “Device” instead of “Quad.” This is okay and does not indicate a problem.
114548_DP_Quad_Instructions.fm Page 7 Friday, May 31, 2002 1:35 PM Installing the DishPro Quad LNBF in a New DISH 500 System If you are installing the DishPro Quad LNBF in a new system, follow the instructions that came with your DishPro receiver for installing a DishPro DISH 500 System, except install the DishPro Quad LNBF in place of the DishPro Twin LNBF. You can also get these instructions from our web site, www.dishnetwork.com.
114548_DP_Quad_Instructions.fm Page 8 Friday, May 31, 2002 1:35 PM 4. Select Check Switch then Check. 5. When Check Switch completes, you will see a message asking if the mounting and positioning of your dish is complete with a “Locked” indication in the Point Dish/ Signal screen.If the answer is “yes,” select Yes. 6. The receiver will begin taking a software upgrade. 7.
114548_DP_Quad_Instructions.fm Page 9 Friday, May 31, 2002 1:35 PM Installing the DishPro Quad LNBF in an Existing System beginning with step #2 to complete the installation.
114548_DP_Quad_Instructions.fm Page 10 Friday, May 31, 2002 1:35 PM Installation Options Diagram 1: Connecting the DishPro Quad LNBF to four (or fewer) receiver tuners.
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114548_DP_Quad_Instructions.fm Page 12 Friday, May 31, 2002 1:35 PM Limited Warranty This warranty extends only to the original user of the DISH Network TM DishPro Quad LNBF (“you,” “your”) and is limited to the purchase price of the DishPro Quad LNBF. EchoStar Communications Corporation and its affiliated companies (“we,” “our,” “us”) warrant this DishPro Quad LNBF against defects in materials or workmanship as follows.
114548_DP_Quad_Instructions.fm Page 13 Friday, May 31, 2002 1:35 PM than our factory service; negligence; commercial or institutional use; improper or neglected maintenance; equipment sold AS IS or WITH ALL FAULTS; equipment removal or reinstallation; shipping damage if the equipment was not packed and shipped in the manner we prescribe; nor equipment purchased, serviced, or operated outside the contiguous United States of America. REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY.
114548_DP_Quad_Instructions.fm Page 14 Friday, May 31, 2002 1:35 PM THIS WARRANTY SHALL BE VOID IF ANY FACTORYAPPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE DEVICE HAS BEEN OPENED BY AN UNAUTHORIZED PERSON (with the exception of opening the battery cover). This warranty gives you specific legal rights which may vary from state to state.
114548_DP_Quad_Instructions.fm Page 15 Friday, May 31, 2002 1:35 PM will be charged to your billing account or your valid credit card. If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement, your billing account or credit card will be charged the market price of the replacement. If you return the defective equipment after ten days, you will receive a full refund less an administrative fee.
114548_DP_Quad_Instructions.fm Page 16 Friday, May 31, 2002 1:35 PM back to you at no additional cost (additional charges may apply outside of the continental US). If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement.
114548_DP_Quad_Instructions.fm Page 17 Friday, May 31, 2002 1:35 PM equipment in a typical residential installation. Except for the cable(s) provided with the device, you are required to use shielded cables and cords such as coaxial and communication cables to maintain FCC compliance. The DishPro Quad LNBF does use radio frequencies during operation. If you do not install or use the DishPro Quad LNBF properly, radio energy may be generated that can interfere with radio communications.
114548_DP_Quad_Instructions.fm Page 18 Friday, May 31, 2002 1:35 PM technician, your satellite dealer, or call the Customer Service Center at 1-800-333-3474, for assistance. In addition, the FCC provides a booklet that can help you. You can order the booklet from the following address: How to Identify and Resolve Radio-TV Interference Problems, Stock No. 004-000-00345-4 U.S. Government Printing Office Washington, DC 20402 If You Need Help Call the Customer Service Center at 1-800-333-DISH (3474).
114548_DP_Quad_Instructions.fm Page 19 Friday, May 31, 2002 1:35 PM You must package returned equipment properly. Follow the instructions that the Representative gives you. Write the RA number in large, clearly visible characters on the outside of the shipping box used to return the equipment. To avoid confusion and misunderstandings, we will return shipments without an RA number clearly visible on the outside of the box to you at your expense.
114548_DP_Quad_Instructions.fm Page 20 Friday, May 31, 2002 1:35 PM Trouble-shooting Tables What is Happening Possible Reason • When you run Check Switch, you do not see “DP Quad” identified as a device or LNBF. Instead, all you see are Xs. • The DishPro Quad LNBF may not be properly connected. • Check all the connections in your system and run Check Switch again. • The cables may be longer than 200’. • Make sure the cable(s) between the receiver and DishPro Quad are not longer than 200’.
114548_DP_Quad_Instructions.fm Page 21 Friday, May 31, 2002 1:35 PM What is Happening 114548 Possible Reason What to Do • You may have a non-Dishpro switch or LNBF in the system. • .Remove any non-DishPro switches or LNBFs and run Check Switch. • Your receiver may need a software upgrade.
114548_DP_Quad_Instructions.fm Page 22 Friday, May 31, 2002 1:35 PM What is Happening Possible Reason • When you run Check Switch, you see “DP Quad” identified as the LNBF and Satellite shows “Conn,” but you do not see “Satellite reception verified.” • The DishPro Quad LNBF is connected but no satellite signal is present. Page 22 What to Do • Check the Point Dish/Signal menu to confirm that you have satellite signal.
114548_DP_Quad_Instructions.fm Page 23 Friday, May 31, 2002 1:35 PM What is Happening Possible Reason • When you run Check Switch, you see “Satellite reception verified” but you see “Feed” instead of “DP Quad” identified as the device or LNBF. • The Dishpro Quad is connected but something in the system may be blocking the switch commands. • Check the cable path between the DishPro Quad and the receiver and remove any devices that are not rated for 2150 MHZ and two-way, 22 KHz signals. Run Check Switch.
114548_DP_Quad_Instructions.fm Page 24 Friday, May 31, 2002 1:35 PM What is Happening • When you run Check Switch, you see “DP Quad” identified as the device or LNBF but you have signal confirmed from only one satellite. Page 24 Possible Reason What to Do • You may have a non-DishPro switch or LNBF in the system. • Remove any nonDishPro switches or LNBFs. Run Check Switch. • The DishPro Quad LNBF is connected but the dish may not be pointed to receive signal from both 110W and 119W satellites.
114548_DP_Quad_Instructions.fm Page 25 Friday, May 31, 2002 1:35 PM What is Happening Possible Reason What to Do • If the Check Switch Summary Screen shows “110W” on Dish Input 1, you need to point the dish 9 degrees to the west and repoint it for the strongest possible signal • Make sure the skew setting is correct for a DISH 500 installation at your Zip Code. • Run Check Switch.
114548_DP_Quad_Instructions.fm Page 26 Friday, May 31, 2002 1:35 PM What is Happening Possible Reason • When you run Check Switch, you see “DP Quad” identified as the device or LNBF and you have two satellite signals confirmed from the same satellite (for example, two 119W signals). • If a DishPro switch is in the system between the DishPro Quad LNBF and the receiver, the DishPro Quad may not be properly connected to the switch.
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114548_DP_Quad_Instructions.fm Page 32 Friday, May 31, 2002 1:35 PM Copyright © 2002, EchoStar Technologies Corporation, Englewood, Colorado 80112. All rights reserved. The information in this Guide may change without notice. Revisions may be issued to tell you about such changes. You should address comments or questions about this Guide to Technical Publications, EchoStar Technologies Corporation 94 Inverness Terrace East, Englewood, Colorado 80112. Document Number: 114548 Printed in USA.
