Owner's Manual

9
Troubleshooting
Before Calling for Help
If the unit appears to be malfunctioning, read through the “Operation” section of this manual
first. If the problem persists, check the Troubleshooting Guide below. The problem may be
something that can easily be solved or explained.
Symptoms Possible Causes Solutions
The unit is not functioning at
all and shows no signs of
power.
The unit is not receiving
power.
Make sure the unit is plugged
in.
There is insufficient power to
the unit.
Move the unit to another
outlet. Check your circuit
breaker. Refer to the rating
label on the back of the unit to
determine the Amperage
draw.
There is an AC power cord
malfunction.
Test the unit with a different
cord. If the unit works, replace
the damaged AC cord.
There is a DC power cord
malfunction.
Test the unit with another
power supply, such as
another vehicle with a known
working DC power outlet.
There is a disconnected wire. Contact customer service.
The unit is making strange
noises.
Some noises are normal. Check the “Normal Sounds”
section.
The unit is not level. Move the unit to a level
surface.
The unit is making a loud
continuous metallic knocking
or pinging sound.
The unit may have been
shipped on its side.
Shut the unit off. Let the unit
sit on a level surface for at
least 24 hours and then
restart it.
The compressor is damaged. Contact customer service.
The unit runs for a little while,
then trips the power cord or
the circuit breaker.
The unit may be plugged into
an outlet that cannot supply
the correct amount of current.
Contact an electrician if the
unit works in a different room
or circuit.
The control panel lights blink
randomly.
The unit may have a faulty
control panel.
Restart the unit, and if the
issue persists, contact
customer service.
The unit has an OC error. A thermostat error was
detected.
Restart the unit, and if the
issue persists, contact
customer service.
The unit has a SC error. A short circuit in the
thermostat was detected.
Restart the unit, and if the
issue persists, contact
customer service.
The unit has power, but the
compressor does not run.
The ambient temperature is
too low.
Move the unit to a warmer
location.
A wire is disconnected. Contact customer service.